Elia Palazzo Hotel

Location in the charming ‘old town’ area was perfect. A view to the sea, close to shops and restaurants and walking distance to city centre. Staff were very friendly and helpful. Hotel amenities were pleasing as it had been recently refurbished. Room was well appointed and comfortable.

Breakfast, although adequate, was not as good as some of the others we enjoyed during our time in Greece.

The staff were very helpful at all times - particularly Monilas on reception. He liaised with the car hire company and kept us calm when we had a problem.

Wished the “ large double bed” hadn’t been 2 single beds pushed together!

Very good breakfast selection, best location and extremely helpful staff

Faint smell of drains in ground floor en-suite but not all the time.

Lovely family run hotel in pedestrian street in Chania. Parking closeby. Room was nice & modern, with a little balcony overlooking the street for people watching! Breakfast was great with homemade cakes, pies, yoghurt, fruits, eggs, cheeses, freshly squeezed juice, coffee, etc. Very friendly staff, available to help with anything. Had a bag of laundry done - same day return for 10 euros

Nothing

The first room we booked on first floor was large very comfortable bed and good wifi. Shower was large and water pressure good and hot on demand. Breakfast buffet was average with the usual fare-no complaints. Good airconditioning. The staff though, Giorgios was excellent front desk man--all the staff were friendly and helpful. Since we were to miss breakfast for our flight home, Giorgios prepared a bag of goodies and put in our fridge for us for next morning. Excellent service from Elias and would return again. Oh, and Elias is a few steps from parking at the fortress end of town, so very convenient.

When we had to change rooms the 2nd night, the room on the 2nd floor (what we Americans call the 3rd floor)-- had very bad WIFI reception--this could be looked into and improved. Otherise, room and amenities were same as room on 2nd floor only a teeny teeny smaller. No complaints about that room at all, only the WIFI.

The staff at this Hotel were all fantastic. Very friendly and were always at hand to help. This is what top service looks like. The breakfast was delicious and the location of the Hotel was excellent - in a quiet street in a sector not too overwhelmed with tourists.