Hanoi La Siesta Hotel & Spa

Everything!

Could have been easier to get/make a cup of milk tea.

Breakfast was excellent, staff were always going out of their way to assist.

I think everything was perfect, I cannot fault.

Stellar facility, breakfast, and location, but the standout feature by far is the warm, helpful, and friendly staff. Linh, Quynh, and Tien all went out of their way to look after us, and especially our daughter. When we return to Hanoi we will undoubtedly look at La Siesta or one of its sister properties.

The hotel is under a lot of renovation which is expected to be completed relatively soon. This was a non-issue during the nights and evenings, and only affected us because our daughter needs a nap during the daytime.

The breakfast was delicious and there was a huge variety of food to select from. The staff were very friendly and attentive - they looked after our every need. We loved the location being in the busy, lively Old Quarter but only because we could retreat to the tranquility of the hotel. Our room was extremely quiet and our bed very comfortable. We would highly recommend this accomodation.

Nothing!

Staff went above and beyond

The room and restaurant were top notch but what made La Siesta stands out was its staff. We had trouble with a tour booking (separate from the hotel) and they helped us call repeatedly to negotiate pick up times and payment. They took care of our luggage in switching to a different hotel after the tour too. It made travel easy and they treated us like family. Had we known, we would never have changed our hotel when we're came back to hanoi. Hands down, would recommend as a first pick.

Nothing, and I'm picky!