Holiday Inn Express Harrisburg East - Hershey Area

Good location, good bed, good breakfast

I found nasty brown spots (feces) on the bathroom floor that I cleaned myself, too late at night to wait for housekeeping. I called the manager after checkout, left request for him to call me regarding housekeeping problems. Haven't heard a word.

I booked a room that was supposed to have two queen beds, but instead I got a room with a king bed and a pullout couch. As soon as I got to my room (#311) I called the front desk to inform the manager of the mixup and he told me there were no other rooms.

I believe his name was Gabriel. He told me he would discount my room and I said I would rather another room, but I didn't have a choice. It's been eight days and I've called about 10x. I haven't spoken to him once. This is horrible customer servic

Location.

It was 7:00 pm and they had no intention of cleaning our room. They brought towels after we asked twice for them.