Fairfield by Marriott Inn & Suites Herndon Reston

The proximity to a lot of restaurants and stores and the shuttle service provided by the hotel. The breakfast was also good.

For starters, when we arrived at the hotel, the lady at the desk told us we didn't have a reservation, it took a while to confirm our reservation and this was embarrassing as we were also informed that my card wasn't working. The card was clearly working as I had used it earlier. After all the hassle, we were finally checked in. When I booked and paid for my stay it was clearly for 15 nights yet the hotel kept on arguing with me that the stay was for 11 nights. I even showed them my booking confirmation. We were charged full price for 15 nights but were informed by the hotel that the reservation was for 11 nights. They are clearly not in sync with booking.com and don't even bother complaining to them because their go-to response is that booking.com is responsible for everything. When I reached out to booking.com, it was confirmed that my booking was for 15 nights. The hotel still refused to listen, asked us to check out after 11 nights and informed us that we would have to pay every night for the next four nights. Ended up spending more than I bargained for as I had no other choice. Terrible!!!