Herndon hotellia

Plussat: Very nice hotel. Good breakfast.

Miinukset: Unfortunately the hot tub was out of order. Also, the fire alarm went off twice throughout the night and we had to evacuate. I felt some type of compensation should of been offered.

Plussat: Very clean and comfortable. The staff was super friendly.

Plussat: Front desk staff was very friendly and informative. The cleaning staff was excellent. When they found out I was allergic to some of the cleaning products they did not use them in my room. Also they were very accommodating when I needed a harder pillow. Overall just very friendly and pleasant.

Miinukset: Was hoping for an outdoor pool.

Miinukset: Smoking room without non smoking plackard on outside of door- but a plastic card in room that says non smoking- this is a smoking room - I've been here 15 minutes and already coughing.

Plussat: It was clean and staff is friendly, decent breakfast, shuttle service, cable TV, aircon

Miinukset: Room 432: Pillows are terrible not supportive at all. I asked several times the hotel staff for different type of pillows as they said they have feather ones but I keep receiving some cheap plastic pillows where your head sinks right through even if you use two - one on top of the other. The mattress is like a hammock very uncomfortable and was actually causing me a backache. I did not have a good sleep at all. The aircon is in the room which is very noisy but was necessary to use as it is hot so that was not a peaceful rest nor a pleasant stay. The aircon will startle/wake you up everytime it kicks in as it does this with a bang! I have tried to keep it going all night long without going on and off but it will change its temperature to higher level so it will keep the room warm and nosy instead of cool and quiet.

Plussat: Very nice staff, polite and accommodating

Plussat: When traveling with children and having the hotel provide free breakfast, bottled water before heading out for the day, daily newspaper...these items all added to the value of staying at a clean and safe hotel for a moderate price.

Miinukset: The indoor pool and fitness center could be more modern but they were more than adequate for a morning run and a dip in the pool to cool off.

Plussat: staff was great

Miinukset: I was happy with it all my partner just wanted bacon in the morning so we went out to get something to eat overall it was wonderful

Plussat: Very clean and well kept

Plussat: The whole experience was wonderful from my ride to my room from the airport. My room was safe comfortable the staff was amazing. I will definitely stay there again I will also tell all my friends and family.

Miinukset: Can't think of anything at all

Plussat: Decor was great. Breakfast was solid. Room was very comfortable. Running path behind hotel!

Miinukset: Great extra service provided by front desk concierge!

Plussat: Loved the walk in shower.

Miinukset: The outside fire pit didn't work

Plussat: size of room good furniture

Miinukset: bring 3 suitcases to second floor with no help and no elevator smell of room is musty

Plussat: The room was wonderful!

Miinukset: The area is ok.

Plussat: Very friendly and helpful staff and rooms very clean, also a great help to have shuttle and nice breakfast.

Miinukset: Can't think of anything we didn't like

Plussat: The bed and pillows were extraordinary. They were very comfortable.

Miinukset: N/A

Plussat: The property is clean, friendly, and comfortable. They offer complementary evening drinks and lite dinner from 5:30-7:30 pm, and a full buffet breakfast in the am from 7:00 a.m. to 9:00 a.m. The staff actually ordered us a complementary taxi to the airport so we'd be sure to arrive in plenty of time for our flight--even though they have regular shuttles. This was a really nice touch for us as seniors.

Miinukset: Nothing!

Plussat: Had the 2br suite. Rooms were nice and suite had plenty of space

Miinukset: None

Plussat: Separate bedrooms are a plus. I make use of the kitchen. Area is good for exercise, you see a lot of people walking.

Miinukset: just wish they had full-sized ovens..

Plussat: homey

Plussat: Fresh fruit for breakfast. Shuttle for the airport. Very friendly staff! I asked for hot chocolat and he took the time to look everywhere to find it to please me.

Plussat: Location and price

Plussat: The courtesy shuttle driver was great. The front desk guy at checkin was very friendly and most helpful.

Plussat: Very clean. Courteous staff. Excellent location. Lots of restaurants in the plaza just outside the hotel. I couldn't have eaten at all of them if I were staying a week. Can park for free in either the outside lot or in the parking garage. Would stay there again if in the area (assuming the hot tub is fixed)!

Miinukset: It was my daughter's birthday weekend and we travel from another state to attend a concert near this hotel. I specifically picked this hotel because she wanted a pool and I wanted a hot tub available for our for playtime/downtime/relaxation, and it was listed as having both. The hot tub was broken/out of service the whole time we were there. That may seem picky, but had I known, I honestly would have booked somewhere that had one.

Miinukset: Room smelled a little. The AC wasn’t working properly in the room.

Plussat: Location close to restaurants and highways.

Miinukset: Wifi should be free, even cheap hotels get this right.

Plussat: The pool how nice and clean the room was.

Miinukset: Too expensive

Plussat: Good Team

Miinukset: Na

Plussat: Marriott is my favorite hotel to stay I just live the beds they are very comfortable to me. The staff are very friendly and always with a smile .. you have my business always !! Go Marriott!!!

Miinukset: No complaints

Plussat: The room was spotless and the bed was comfortable.

Miinukset: The water pressure coming from the bathroom sink was low. It took wat to long to fill a glass.

Plussat: Room, location

Plussat: Everything we needed was close by restuarants and Hwy 66.

Miinukset: Very nice hotel!

Plussat: The price and location was great! Amazing value. Also, some great restaurants near by.

Miinukset: The outdoor pool was closed memorial day weekend!

Plussat: Having a restaurant that was open late for late arrival and not having to leave property to find food

Miinukset: Nothing

Plussat: Location - comfort - quiet - great staff

Miinukset: Using internet in your room was not free.

Plussat: Comfortable bed and excellent breakfast!!!

Plussat: The proximity to a lot of restaurants and stores and the shuttle service provided by the hotel. The breakfast was also good.

Miinukset: For starters, when we arrived at the hotel, the lady at the desk told us we didn't have a reservation, it took a while to confirm our reservation and this was embarrassing as we were also informed that my card wasn't working. The card was clearly working as I had used it earlier. After all the hassle, we were finally checked in. When I booked and paid for my stay it was clearly for 15 nights yet the hotel kept on arguing with me that the stay was for 11 nights. I even showed them my booking confirmation. We were charged full price for 15 nights but were informed by the hotel that the reservation was for 11 nights. They are clearly not in sync with booking.com and don't even bother complaining to them because their go-to response is that booking.com is responsible for everything. When I reached out to booking.com, it was confirmed that my booking was for 15 nights. The hotel still refused to listen, asked us to check out after 11 nights and informed us that we would have to pay every night for the next four nights. Ended up spending more than I bargained for as I had no other choice. Terrible!!!

Plussat: Location

Miinukset: No toiletries, air circulation in the room, lot of noise

Plussat: Breakfast and bed

Miinukset: The staff especially the front desk Stefanie on Saturday was very rude. I asked for an envelope. She said none fir guest and could check out. This is absolutely unprofessional, seeing that Marriott has such a good name

Plussat: The hotel was very nice. The staff incredibly friendly. The location was great - lots of food options within walking distance. Would definitely stay here again if we're in the area.

Plussat: I loved the location. The area around was nice and there are places ( shops/restaurants) you can walk which is always a bonus. Good breakfast. The parking and checking in was very simple and easy. Would stay again if in the area.

Plussat: Very accommodating staff.

Miinukset: Room was small and bathroom way too small.

Plussat: The breakfast was very good. The location is very clean and comfortable.

Miinukset: We wanted a room with bubble beds. There were none available.

Plussat: Nice clean bathroom

Miinukset: Overall smelled musky / moldy in hallway and room. Staff placed bigger hold on credit card than stated. Breakfast items ran out both days and slow to refill. Shampoo and conditioner bottles are so small they barely last for one person.

Plussat: Good location quiet safe and an above average breakfast

Miinukset: Everything was great no complaints

Plussat: very convenient to Dulles Airport at an affordable price! Very friendly greeting by front desk receptionist upon arrival and her helpful suggestions.

Miinukset: It did not have a laundry facility on the property.

Plussat: Close to airport

Miinukset: Having hot water!!!!

Plussat: Breakfast spread was good. Pillows are very nice and fluffy.

Miinukset: I have to pay for wifi???? C'mon, most hotels give free wifi to guests.

Plussat: Near from airport Price is very good

Plussat: Proximity to Washington Dulles Airport, 24 hour airport shuttle service (free), on site restaurant/bar with availability of healthy menu offerings, staff, and Heavenly bed.

Miinukset: The room wasn't as posh as a typical Westin property.

Plussat: The room was excellent, convenient location

Miinukset: Hotel charged for parking

Miinukset: Sheets to roughy not soft Bed was nice

Plussat: Bed is very comfortable

Miinukset: Nothing

Plussat: The room was clean and the beds were comfortable. They also allow pets.

Miinukset: I booked a room for 4 and it stated Brest was included. When I got there they only gave us breakfast passes for 2. The booking didn’t say breakfast for 2 and they charged $20 a person for the buffet. Very deceitful practice. The booking also listed WiFi at the hotel. You get there and they charge $10 for WiFi. They have bottle water next to the coffee pot in the room but beware it costs you $4 if you use it. Also, the hotel wouldn’t let my husband check us in even with the confirmation information.

Miinukset: They gave me room for handicapped.

Plussat: professional services

Miinukset: Charge for internet

Plussat: An easy drive from and to the airport. Very inviting open layout and quick access to the elevator.

Plussat: Beds, showers, parking garage

Miinukset: Pool closed, their registration did not show our breakfast included which the booking registration did

Plussat: Friendly staff and a nice breakfast and happy hour were a bonus to the nice room.

Miinukset: The food was just ok.

Plussat: The 2 room suites

Miinukset: N/A

Plussat: Cleanness and breakfast

Miinukset: Internet is slow

Plussat: The free breakfast was delicious! Nice variety of self serve items and made to order omlets.

Miinukset: No

Plussat: the omellette ststion is great! I commend the two ladies who were there to make the omelettes in a very timely manner.They were very nice & kind

Plussat: The breakfast was delicious! I ordered an omelette.

Miinukset: The price was more than double the Embassy Suites just 10 minutes Away.

Miinukset: Travellers, be aware! If you get the voucher for a delayed flight for this hotel, their shuttle doesn’t operate after 23:00, so you are on your own! In my case the receptionist didn’t answer the phone after several attempts, because, as he was explaining to me while checking in, they had a big party going on...

Plussat: Nothing

Miinukset: Everything

Plussat: When I checked in I was told there would be a $50 hold for insidentals that would drop off in 2 business days and it did. What they did not tell me was that they charged my card 4 times literally! I called and left several messages for accounting and for the GM as well and no one returned my call! They held these funds for almost a week which was a huge inconvenience for me because I had another trip planned out of town that I almost missed due to not having access to my funds. This was my primary account and I do not have money just lying around to use freely so this really hurt me financially and I still have not gotten a call from Embassy. I love staying at various Embassy suites this was my 1st time at this location and unfortunately I will not recommend them due to if there is an issue no one cares to respond.

Miinukset: No type of communication if there is a problem.

Plussat: Everything. Special thanks to Jose and others at front desk, restaurant

Miinukset: Nothing

Plussat: Atmosphere in the lobby was fantastic.

Miinukset: Very bad check in. They gave me a room at the third floor and when I arrive there the key wasn’t worked. I returned back to the reception and one of the employee came with me and find out the battery of the door locking machine was died. It takes time to fix it.

Plussat: Like that it was a two bedroom with Kong’s in both rooms.

Miinukset: Deep cleaning was needed. Top of fridge lots of dust. Corners of carpet were dirty. Remind dressers and night stands had lots of dust. Grout in shower was black with mold. Bedroom with air handler in it made so much noise that you had to use ear plugs to even try to sleep thru the night. The furniture and kitchen cabinets just seems very well used. Seems like the hotel needs a remodel.

Plussat: We loved everything. The room was huge-well, it wasn’t a room but a suite with two proper bedrooms each having an excellent bathroom and the most enormous and comfortable bed. The living area was comfy, with a good sofa bed and the kitchenette a welcome addition. The whole place was clean and felt quite luxurious

Miinukset: The fact that we weren’t staying for longer!

Plussat: Spacious, pool was clean, gym was nice

Miinukset: The heaters in both our bathrooms did not work

Plussat: I didn't have breakfast. Location was fine, nice and quiet.

Miinukset: The heavy food smells were a bit off-putting.

Plussat: The amenities in the room. We could have easily made this an extended stay.

Miinukset: The soap packets were extremely hard to open.

Miinukset: The house keeping staff needs serious training. I had a very unpleasant experience as the cleaning lady entered and threw away my belongings despite the fact that i warned the same individual as i was putting a do-not-disturb sign on my door not to enter and clean my room. I came back to see that my request was neglected and my belongings were removed and thrown away. The response from the manager was that this is a standard practice at this venue. Not going to be staying at this place ever again and id advise the potential customers not to leave anything behind the room even if you talk/warn the staff to honor your privacy. I was refunded the cost of the items however the issue was handled extremely poorly by the management. This is not what I’d have expected of the Hyatt brand.

Plussat: Hotel employee at the front desk was very helpful, outstanding employee. Breakfast was awesome. Free internet. Free parking and non smoking rooms.

Miinukset: No

Plussat: Good location near airport..

Miinukset: Pool was not open in spite it look good..

Plussat: The room was clean and comfortable. The breakfast was excellent. Price was right

Miinukset: The equipment in the fitness room was broken and the room smelled moldy. The pool was broken the first two days and wasn’t very clean when we finally got to use it.

Plussat: Room & features were on point.

Miinukset: Access from main road was challenging with people speeding around a blind curve. Helping people get on/off property with an extra lane or two could help. (Or slowing traffic, which seems more challenging than improving egress?)

Plussat: Room staff and the kitchen

Miinukset: The position of the safe is too low to reach

Plussat: Dinner social

Miinukset: Run around from company being switched over so policies that i was told months ago was not so. Also booking said the room was smoking that isn't true ither.

Plussat: The comfort of the pillows. The light social dinner

Miinukset: The price for a one night stay should’ve been less than what I paid.

Plussat: Location location location only

Miinukset: Room was dark. Only window by bed had to be kept closed for privacy. Access to bed from one side only. Room not laid out comfortably. Was not bright and surly, It was dank.

Plussat: The room was very nice

Miinukset: No indoor pool

Plussat: Room

Miinukset: Room suit is away from the Front Lobby and need to walk outside at least more than 5 mins to reach to Room suite

Plussat: Comfort and homey

Miinukset: Nothing

Plussat: It was clean and set up like apartment. Grounds were kept very nice. Room and hallway smelled good. I will definitely stay here again.

Miinukset: Everything was great. The only thing is my credit card was charged more than the original booking price. I'm hoping that rectifies when the charge actually post to my account.

Plussat: Extremely spacious!! Far exceeds my expectations and provides a very comfortable stay for a family of 4. The value is great too, with the same amount of money we were only able to get rooms half the size of Residence Inn elsewhere. The breakfast was hot and yummy, with lots of options.

Plussat: Convenient, clean

Miinukset: There was nothing I did not like.

Plussat: Great breakfast!! Very good reception staff. Close to DC and the Virginia countryside. And Dulles airport too. Great restaurants within a mile of the hotel.

Plussat: I liked the big space, the swimming pool and the big kitchen with all the kitchenware needed to make something to eat "at home". I thought this where normal hotel rooms but was surprised I got actually an apartment.

Miinukset: My room smelled strange at the beginning. I had to open the windows and than after a few hours it was ok, not smelling anymore. Seems like there was nobody in my room for a long time. I suggest to open the windows for some time before letting in new guests. I think the apartment I was in was probably also one of the more old ones on location.

Miinukset: The facility needs to be freshened up.

Plussat: everything is great at this hotel

Miinukset: nothing

Plussat: The food offered at SpringHill Suites was excellent So many choices available for everyone's wants. Having spinach was a wonderful surprise.

Plussat: Rooms were very comfortable, breakfast bar well maintained.

Miinukset: Only problem with entire stay was a ceiling leak in the bathroom in my in-law's room. This occurred at 2am(?). They called the front desk, and were promptly relocated. We were compensated with Bonvoy points for the inconvenience. This hotel is currently undergoing renovations, so sometimes things happen.

Plussat: Excellent value for the money. The staff was very friendly, the room was spacious, the beds were comfortable and the breakfast was nice with a lot of variety. I would stay here again.

Plussat: Breakfast was good and location was fine but a little noisy. Room was clean and comfortable. Access to and from the property was difficult.

Miinukset: the magstripe access key worked well, but then the door was very difficult to open. Possibly a function of the automatic deadbolt?

Plussat: The staff were extremely friendly especially during my late check in! The staff remained professional and friendly throughout my stay and the food was awesome

Plussat: Lovely big room, excellent price, really helpful staff, wide range of TV channels if you wish plus Netflix if you have your own account, nice breakfast selection, close to airport but not on flight path, very pleased with our stay.

Miinukset: No, quite happy.

Plussat: Breakfast was good...varied choices. Scrambled eggs, sausage, waffles, bananas. 2 large pillows on bed. Very clean room and facility.

Miinukset: More fruit choices for breakfast would be nice Bacon and fried potatoes too.

Plussat: Check in and check out was easy without any hassle

Miinukset: Sofa bed was just springs covered with some sheet.

Plussat: Breakfast was really nice. Good choice in the buffet and a small area to eat it in. Very comfortable and quiet.

Miinukset: When we folded out the sofa bed for our son to sleep on it took up quite a bit of the room. It was fine but a little bit tight. The sofa bed was comfortable though.

Plussat: Excellent breakfast and noon checkout. Location was perfect for us. Large room - spacious

Miinukset: No

Plussat: The breakfast was very good. Had a lot of variety. The room was clean and the bed was very comfortable.

Plussat: eggs were great great variety

Miinukset: nothing

Plussat: the location

Plussat: Room is excellent

Miinukset: I understand that breakfast is not offered but there are facilities to make it yourself, I wished I had time

Plussat: Location is good; the laundry is totally free. Nice complimentary 24/7 fresh coffee from the machine.

Miinukset: The suite we stayed did not have a separate AC in the bedroom. They had put a small fan on the wall to bring the AC to the room which was totally ineffective. It was suffocating.

Plussat: Quiet and peaceful stay. Very close to the Dulles airport for our layover. Very comfortable and lots of room!

Miinukset: No airport shuttle, no pickup - taxi was pricey.

Plussat: I loved the convenience, helpfulness of the staff, the room was spacious and clean. I will stay again!

Miinukset: No fan in the bathroom

Plussat: The plce was awesome6

Miinukset: I liked everything.

Plussat: Convenient location

Miinukset: Nothing at all

Plussat: There is no breakfast at this facillity. It is a very nice and very clean facillity.

Miinukset: They gave me a handicap room and advised that i ordered a handicap room.

Plussat: The staff was amazing and very helpful.

Miinukset: The first room I was in found out the door did not lock. Leaned on the door after it closed and it came opened. Scary. Pet hair hair on carpet and on furniture. Just an itchy situation. Very dated. Had a window Just not happy with my stay

Plussat: This is an exceptional solution for solo or couples who travel and like to do SOME business, personal or work, in the process. I love a spotless walk-in shower, and a sense of spaciousness in this efficiently designed space. Finally, to have the benefit of a fully furnished kitchen, seals the deal for me. And did I mention that a full REAL breakfast is included, and available in a spotless eating area? Great value!

Miinukset: Nothing.

Plussat: Nice room with kitchen, great location close to Dulles airport.

Miinukset: I requested a 7AM wake up call- never got it. I woke up 8:30AM for a 9:30AM flight. I was unable to shower and had to rush to the airport. I didn't have time to put gas in the rental car. If I hadn't be TSA pre-checked, I would have missed my flight.

Plussat: I really loved the room!! Such a big room with kitchen, a big table and an amazing bed!! Also the TV was pretty big!

Plussat: Not close to any restaurants or shopping/grocery stores.

Miinukset: Big parking lot and great hotel for business.

Plussat: Very quiet a peach .

Plussat: Bed very comfy. Swimming pool great

Miinukset: Had to move room as the first one was smokey even though it was designated non smoking

Plussat: Very nice and clean hotel with very friendly staff. The room were very spacious, clean and well organised. The location was great for us as we wanted some where closer to the airport for the last day of our holiday in Washington. I would have preferred to have a fridge in the executive room I booked, to have cold drinks later in the evening / night when the lounge closed. Over all, we enjoy our stay and I would stay there again

Miinukset: Provision of a fridge and microwave with in the executive suite room I stayed in.

Plussat: The hotel was bigger than I expected. It was a very nice facility. A wedding reception was going on so it was great seeing the beautiful happy people. The outdoor seating was especially nice although we did no have a chance to use it. Our $rate was incredible for the room.

Miinukset: Parking was a bit far from the door but ok considering there was an event going on

Plussat: Bottled water And even That was warm

Miinukset: Everything And a lot of spiders

Miinukset: the restaurant the people Unpolite I never see like them the food was good but the people way they serve I never see in my life.

Miinukset: Privacy... I put the sign but i surprised the room was cleaned. I didn’t prepare for this as I left many stuff and confidential documents unsecured. Nothing lost but this was totally unacceptable

Plussat: Liked the hole place, relaxing, quiet very lovely

Miinukset: Everything is ok no complains

Plussat: The rooms

Miinukset: The service was a bit disappointing

Plussat: The welcome at check-in was superb - 'Sunny' was the name of the person who checked me in and he took time to have a proper conversation - he recommended a local shopping mall to me and gave me a complimentary bottle of chilled water which I really appreciated.

Miinukset: There was no shower cap in the bathroom, which was a pity. There was a coffee maker, but no biscuits. Small things, but they make a difference.

Plussat: Shuttle from hotel to airport and people’s availability

Miinukset: Old and a bit dirty...

Plussat: The best and most humble reception staff. Especially Mr. Sam. He was so accomplished with the shuttle to the airport and to the space museum. Brilliant hotel.

Plussat: The rooms are spacious The location is close to Dallas airport

Miinukset: Room service ends their work at 3pm and cannot be cleaned before Some reception staff are unfriendly

Plussat: The receptionist on Sunday morning was excellent! He helped us a lot

Plussat: Front desk staff very helpful. Rooms are spacious and designed for the business ttaveler.

Plussat: Allowed me to park my car while I was away

Miinukset: Rooms need upgrade. Age is showing. Toilet seat loose and unusable. No one around to fix so had to change rooms.

Plussat: The rooms were spacious.

Miinukset: The hotel amenities were extremely deceiving and flat out false. There was little to no access to food at this hotel. I ended up having to talk to a neighboring hotel twice for meals, and the claim that there is 24/7 food is completely invalid.

Plussat: Clean and staff is helpful

Plussat: Location Room space is really good Free parking

Miinukset: The wifi signal was poor, maybe because of my room location. But the speed is decent

Plussat: Bed was comfortable.

Miinukset: No micro wave in room and no Hallmark channel.

Plussat: The bed was the most comfortable I have found compared to any of my stays at hotels.

Miinukset: The gentleman at the front desk did not give me accurate information on the airport shuttle.

Plussat: A very nice yet affordable hotel for travelers needing to stay over a night for a flight from Dulles Airport

Plussat: I arrived in DC on a layover and needed a room last minute even with my error in booking I found the hotel staff most accommodating.

Miinukset: Everything about my stay was top notch.

Plussat: Located close to Dulles airport. Convenient location close to shopping and dining. Restaurant on site. Room service offered.

Miinukset: Older property. Well maintained

Plussat: Very nice hotel. Clean and quiet. Friendly staff. As an IHG member I was given access to a suite which had coffee, tea, soft drinks and snacks available 24 hours/day.

Plussat: The revamped hotel exceeded my expectations. The staff was great and the room was comfy and clean.

Miinukset: The only thing I thought could use some improvement was a upgrade of the tub

Plussat: The house cleaning everyday and shuttle and car rental service. Was nice to see Bentos, Flor, Bert alway with welcoming smiles.

Plussat: Super clean room and bathroom. Amazing shower. Plush, comfortable bed. Oasis experience after late and missed flights.

Miinukset: Shuttle smelled like smoke.

Miinukset: Staff

Plussat: It’s good location to airport. Nice beds. Good tv.

Miinukset: Staff is a bit “not friendly”.. not rude, just no smiling at all.

Plussat: Nothing really.

Miinukset: Dirty sheets on both queen beds. Requested new sheets but no one delivered. Eventually changed room, new room had dirty sheets too.

Miinukset: The towels were stained, several ones. The coffee make was not cleaned at all. There was still coffee grounds in it. I found a hair in the bath tub.

Miinukset: Hotel was a good value for the price but it could’ve been a little cleNer. Room had a bad smell in it..

Plussat: The Shuttle Service. I have met 4 or 5 of the Drivers. They are very professional. I like that hotel offer more service than other hotels. Bert is very positive and timely. It is alway great to see staff and excellent Desk Day/Night.

Plussat: The main room was good size, comfortable bed and it was really quiet.

Miinukset: The bed cover was dirty, looked like someone had stepped on the bed with their shoes on. No laundry facilities in hotel. Bathroom was small and awkward opening the door right into the toilet.

Plussat: Starbucks personnel was very helpful and breakfast was really good

Miinukset: The front desk staff was not kind. I told him the room did not have body lotion and and his look was like it was not true; he did go back and gave me the lotions. Then we asked for late check out and he was questioning us about checking out before instead of helping out for late check out.

Plussat: Close to airport.

Plussat: Staff

Miinukset: Location

Plussat: Staff was helpful and quality for price

Miinukset: N/A

Miinukset: They knocked our door 3 times on the morning and the house keepers made noises talking to each other , overall we couldn’t sleep that morning.

Plussat: Everything

Miinukset: It was perfect nothing not to like

Plussat: Nice new clean hotel

Miinukset: Not a big amount of money, but I thought it was pretty lame I got charged for parking. ( no mention of this when I checked in) The computer was down when I checked out so I noticed this on the bill when they emailed it to me after I had left

Plussat: The proximity to the Airport and the free shuttle service. The quality of the room and the very friendly night staff on the night I spent there. A+++

Plussat: Nice clean hotel with restaurant that is open late

Plussat: Front desk staff was very nice at check in.

Plussat: Staff very helpful and pleasant. We were only in the hotel for a few hours as we had to be at Dulles for 4.30 am and the receptionist booked us a cab as the hotel transport wasn’t available till 5am. The cab was waiting for us and our check out was very efficient and quick.We both slept well and then enjoyed a quick shower. Thankyou and we would use your hotel again if we needed to.

Plussat: The neighborhood is quiet

Miinukset: N/A

Plussat: The main issue is I believe I was overcharged and when I arrived someone from Bangkok was the one who cc was used to pay so when I signed it was confusing. The price at the hotel wAs cheaper by $50 when I called them in person. So overall it was strange

Plussat: very pleasant stay and staff are very pleasant too

Plussat: It was modern beautiful and peaceful

Miinukset: Breakfast was too early but that’s all hotels

Plussat: Good breakfast

Plussat: Happy hours

Miinukset: Air condition in the room noisy

Plussat: Staff was great super friendly and polite!

Plussat: I liked the cleanliness and the staff was friendly and nice

Plussat: Kitchen :) Privacy door for bedroom Complimentary snacks in room Uncrowded breakfast area Airport shuttle :) Decor was nice.

Miinukset: Registration/checkout desk needs a pager button to summon service when no one is there (which was often).

Plussat: The breakfast was great plenty of options and hot drinks and cold. The entire room was wonderful we had what we need. Also Herndon is clean place and hotels are decent yet affordable.

Miinukset: I had two issues during our stay but not major ones. The pool was like ice water lol. And the second one, no open parking at the property had to park at the next property.

Miinukset: The evening manager reception meal was very disappointing in comparison with other locations I have visited. No coffee or tea just water with a slice of lemon, wine or beer.

Plussat: It was clean and convenient. The first room didn't work out but they were able to change our room and the second room was fine.

Miinukset: The first room was smokey in a nonsmoking hotel and at 130am (late flight in) to have to change this was a bummer. The staff should've caught this when they were cleaning the room.

Plussat: So close to the airport Perfect for a late arrival

Miinukset: My only complaint would be that I had included my arrival time in my reservation details it was at 11 pm When I called for the shuttle they told me it stops at 10:30 pm I grabbed a cab to the hotel

Plussat: Great place to stay. Very clean and safe location. Enjoy it

Plussat: The atmosphere oozed elegance! Loved the little amenities in the room.

Plussat: Even though I had to pay $20 for breakfast and they attempted to charge me another $20 “upgrade” charge on top of that, the breakfast in itself was good (7 out of 10 stars). Check-in was easy and the free shuttle from the airport was nig nice.

Miinukset: Hidden $20 upgrade charge that was removed after I called a rep about it. My room was mostly clean however I noticed a hair near my drinking glasses on the bathroom counter. Regarding the bedding, I did not get a fitted sheet on bed, instead my bed had a loose sheet on top of my mattress.

Plussat: Reception area and staff

Miinukset: Restaurant, a staff member talked to us and we asked for a table for two, suddenly he said: that lady was here first, he left us and started talking to a lady who was looking at the menu. She did not even want to dine in! And was just looking. We felt insulted and went to nearby Marriott and had an excellent food and treatment

Miinukset: They shut the water because there was instructions for Sunday from 11 tell 5pmwhen we were attending family wedding

Plussat: location, valued

Miinukset: don't like the handicap bathroom, wet everywhere after shower

Plussat: Very good.

Miinukset: Nothing

Plussat: The hotel was lovely, the room was spacious and well set up and there were even robes for lounging!

Miinukset: I wish as a hotel guest parking would be included. The charge for parking was unexpected

Plussat: Breakfast and setting fine

Miinukset: The fact that the hotel blocked funds in my card and had me pay cash at the desk

Plussat: pretty space

Miinukset: Lack of room service

Plussat: Hotel clerk I wish I remembered her name was very nice checking me into my room.

Plussat: Clean interior and staff

Miinukset: The outside needs to be cleaned better

Plussat: Location was great. Price was great but little did we know it was under renovations and almost inhabitable.

Miinukset: Hotel was under renovation and was a physical mess. Staff was not helpful, couldn't manage simple tasks and was pretty much useless. Arrogant, curt and not helpful.

Plussat: The staff was very helpful and friendly. I asked for a late check out and they were very accommodating

Miinukset: I was a little disappointed that the pool was not open; but it made out with the nice restaurant on site.

Plussat: Location

Miinukset: No safe for valuables.

Plussat: We ate at the Bistro, but not for breakfast. The food was very good, the service excellent, and although we thought it was a little expensive, it probably was not out of touch with the prices of any other restaurant in the area.

Miinukset: Two things I can think of that could have been better, was to supply more coffee in the room for each day and to have a microwave in the room. We asked to not have our room cleaned during our stay, but did request coffee and another towel supply for the rest of our visit. Both were gladly given to us. If there had been more daily coffee packets, any unused could be used for the next day. Sometimes, two cups of coffee isn't enough in the morning :-) A small microwave would have been wonderful, since I brought my own oatmeal/cooking tools and I could have made popcorn as our bedtime snack.

Plussat: Balcony

Miinukset: Parking lot construction

Plussat: Loved the balcony. Room was clean. Location was good.

Miinukset: They were remodeling, but there was no noise. We were in the back rooms

Miinukset: Airconditioning noices

Miinukset: Just like most other hotels, there is never enough coffee and cream/sugar packs.

Plussat: The hotel was clean. The staff was pleasant and professional. The location was great. The beds and pillows were very comfortable.

Miinukset: Not that I didnt like it but I do think something more could be done with the back patio area off of the lobby. It would make a nice area to relax and to eat breakfast.

Miinukset: They charged 20 USD and still not refunded. Costumer care is just no answering

Plussat: Bed very comfortable

Miinukset: No arrangements for 4:30 am shuttle. No toothbrushes

Plussat: Location was good - close to airport, just what I needed; nice room in general, with good amount of space; lovely balcony and possibility to open window to allow fresh air in; large desk.

Miinukset: While middle yard was beautiful, people were making lot of load noise and laughter. Plus there was a noise I think from ventilation motors. Corridors were too long and at some point confusing were to go. Neighbors argued in the middle of the corridor (next to my door) for about 15 minutes - disappeared just before I run out of patience and was about to intervene

Plussat: wish i stayed longer

Miinukset: lack of variety of breakfast

Plussat: Shuttle bus from airport Shuttle bus took us to the Metro Comfort of beds Staff were really friendly and helpful

Miinukset: Place could do with bit of a facelift

Plussat: The people behind the desk were friendly and personable.

Miinukset: Everything was fine.

Plussat: The staff is very friendly and helpful

Miinukset: The breakfast is not as good as it could be. The waffle maker caused the waffles to split in half when you opened it to remove the waffle. The sausage links were extremely greasy. The eggs were not appetizing in appearance. Other than the one day I tried to eat the breakfast, I had to go to Burger King or McDonald's to eat.

Plussat: Location was great, staff was fantastic.

Miinukset: I felt like the bathroom was a little cramped.

Plussat: Friendly staff

Miinukset: Fridge did not work

Plussat: Everyone was very nice. Had to change from a king bedroom to a room with two doubles, no questions were asked and the gentleman at the front counter changed it right up for me. Very friendly staff.

Miinukset: The only thing that slightly bothered me was the smell. It wasn’t necessarily a bad smell, but whatever it was, was very potent.

Plussat: The hotel was all I needed for a short stay after missing a flight at Dulles. In honesty, this was the closest hotel to the airport I could find and knowing Comfort Inns, I knew that the accommodation would be decent, although the price was on the high side.

Miinukset: Wall AC was noisy and I had to turn it off. Price was on the high side. Not a lot of restaurant selections within walking distance, but Outback worked fine for me.

Plussat: Very friendly staff. Everything was exceptionally clean and very comfortable

Miinukset: The breakfast hot food (eggs) could have been to a higher standard

Plussat: Close to I G clean and reasonably priced.

Miinukset: A little noisy with hall doors banging and construction workers leaving at 6 AM

Plussat: Very convenient & staff was very accommodating.

Miinukset: Nothing, everything was fantastic

Plussat: Location was exactly what we needed. The shuttle and front desk staff were very accommodating.

Miinukset: Roomed smelled like a smoking room and of mildew. There was water damage on bathroom door and ceiling. We changed rooms 3 times trying to get one that didn’t have an odor.

Miinukset: First room assigned was not cleaned with linens and towels on the floor and half eaten food in the cookware and dishes. Second room had bug on one of the pillows. No daily cleaning services. No dishes and cookware on room, only provided upon request.

Plussat: staff are friendly and helpful

Miinukset: room smelled of "curry"

Plussat: Sorry, I did not eat, I was there only to sleep while travel, I just slept and continue my journey

Plussat: nothing

Miinukset: This Hotel was very dirty. We did not stay. I would like a refund

Plussat: Nothing, could not sleep, the AC was making too much noise.

Plussat: location, friendly staff, good clean room...

Plussat: Location very convenient to everything we needed access to during stay.

Miinukset: Television picture was poor. quality. Limited number of channels.

Plussat: It is near restaurants and shopping

Plussat: The overall experience and the location.

Plussat: Convenient location. Staff were friendly and helpful. Overall nice experience.

Miinukset: I had to go to the front desk 3 times when my key wouldn't work but a very minor problem.

Plussat: Actually nothing

Miinukset: I definitely won't be back. The staff is not prepared to meet peolple. The “american breakfast is not in fact a breakfast. And the hotel as a whole does not Give any support for their customers. It was a extremely bad situation.

Plussat: Close to airport 24 hour reception was great Nice Rooms Good free breakfast in the morning

Miinukset: Bit expensive