Herndon hotellia

Plussat: the room was separate from the living room. gives nice privacy.

Miinukset: yes, i will not be back due to the $300 hold charge. that is RIDICULOUSLY overpriced. it is a nice hotel but NOT the ritz carlton. Ive stayed at MANY hotels & none have had a hold charge this expensive ($100 was the most Ive ever experienced until now)

Plussat: Had the 2br suite. Rooms were nice and suite had plenty of space

Miinukset: None

Plussat: Our room was very nice and clean. Everyone was very helpful.

Miinukset: N/a

Plussat: homey

Miinukset: It's about time to change the carpet & furniture.

Plussat: The value of the room received was amazing. The quality of the room was great and the location was very convenient.

Miinukset: Nothing.

Plussat: The staff, front desk, shuttle drivers all are awesome people. Extremely polite and kind. Rooms are great in sizewise and facility. Our 2 bedroom suite was nice and spacious. Wifi, tv etc all are good n functional. The breakfast specially the diy waffles ( with ready batter) are yummylicious. Id come here again. Gym is 24/7 its kinda home away from home.

Miinukset: Im disappointed that the room we got had no locks in bathrooms and no locks in bedrooms. I was not asked to accept such a room or told that im given such a room. The main door lock was also very low. My boy went out unnoticed and the neighbour brought him back in as he could open the lock due to its being so low. When i told the front desk they said its a disability access room etc. I did not change the room, but i got the impression that people who get booking through booking.com are being given such rooms as they are receiving a little extra discount. Happened with me once in UK where the hotel gave us a room with faulty air conditioning. I think its sth booking.com should fix. Or else we the regular users of booking.com will start feeling less welcomed.

Plussat: Beds and pillows were so comfortable. Separate bedrooms and living room really provided a lot of space, separation and comfort. Full kitchen was a big plus. Free breakfast had quality food and plenty of options too! Staff were great!

Plussat: Location and price

Plussat: This place really made my family feel at home

Miinukset: N/a

Plussat: Its location

Miinukset: They dont have elevators for 2 level. Its makes it too difficult to take ur baggaes upstairs.

Plussat: Cosy, comfortable, excellent staff, spacious room.

Plussat: Very nice hotel. Good breakfast.

Miinukset: Unfortunately the hot tub was out of order. Also, the fire alarm went off twice throughout the night and we had to evacuate. I felt some type of compensation should of been offered.

Plussat: Pool

Miinukset: No jacuzzi that was advertised

Plussat: Very nice staff, polite and accommodating

Plussat: When traveling with children and having the hotel provide free breakfast, bottled water before heading out for the day, daily newspaper...these items all added to the value of staying at a clean and safe hotel for a moderate price.

Miinukset: The indoor pool and fitness center could be more modern but they were more than adequate for a morning run and a dip in the pool to cool off.

Plussat: Nice lobby/ good breakfast /friendly staff in reception and restaurant

Miinukset: The fire alarm went off twice, once after 11pm. Was given a room on the top floor & the elevators stopped working. Hotel's only response was to offer to carry my bags when leaving. I declined. Claimed it wasn't their fault-was caused by guests overuse?

Plussat: Location was near my meeting site.

Miinukset: Cost - Way overpriced for what we got.

Plussat: The breakfast was astounding

Miinukset: The elevator was faulty and it caused the fire alarm to go off more than 4 times. Twice late night and 2or3 times during the morning hours. Other wise, it's a great hotel in a great location.

Plussat: This hotel was way better then the 2.5 stars. It was clean, pretty and the staff was excellent

Miinukset: the elevator was down and the fire alarm kept going off.

Plussat: The decor it looked like a new hotel

Miinukset: The fire alarms went off 3 times in a 2 hour span and had to evacuate. Just having surgery on hip did not help having to walk up and doen steps 6 times. And elevator wss put out of order. No compensation from front desk

Plussat: Everything else. Great staff, great property.

Miinukset: Great stay. Only negative was that the beds were very firm.

Plussat: Decor was great. Breakfast was solid. Room was very comfortable. Running path behind hotel!

Plussat: The hotel is very close for the airport and room are spacious you have a lot of space to store your luggage and can work from your hotel room.

Miinukset: Breakfast is poor by that I mean the quality is not the best which is surprising for an American hotel. The hotel is getting old and you can feel it.

Plussat: Loved that each room is a suite. Also, the very close proximity to airport was a huge plus.

Plussat: Many food outlets around the corner.

Miinukset: Charge is little too expensive for a three star hotel.

Plussat: The location to the movie theatre, restaurants and the ease of parking.

Miinukset: The pool area could use some updating and a bigger fitness area.

Plussat: Everything was great as usual

Miinukset: Nothing

Plussat: Everything was good the bed are very comfortable

Miinukset: Breakfast and WiFi should be included in the price shouldn’t have to pay but the they did give us complementary WiFi that was nice of them but the place is perfect

Plussat: Good Team

Miinukset: Na

Plussat: Location.

Miinukset: Loud noises from room upstairs for an hour 6a-7a. Like someone repeatedly dropping something heavy on the floor (above us).

Plussat: The room was excellent, plenty of space and very clean, breakfast was good and restaurants nearby.

Miinukset: The renovations had a huge impact. We didn`t want to sit in the bar the first evening, but this was an exception, I would think, because of the renovations. Pity, because we wanted to use it but it wasn`t inviting. There was a wedding party and they decided to continue this on their floor (unfortunately our`s too) after midnight. This continued until about 3.30 am and nothing was done about it. We complained to the staff and I am still waiting to hear about it. Our room was expensive and this kind of thing is unacceptable.

Plussat: The room was spotless and the bed was comfortable.

Miinukset: The water pressure coming from the bathroom sink was low. It took wat to long to fill a glass.

Plussat: Bedding, TVs, free internet, underground parking

Plussat: Location - comfort - quiet - great staff

Miinukset: Using internet in your room was not free.

Plussat: Nice room; nice buffet breakfast. Nice price.

Plussat: Very clean, very nice staff. First floor was a bit loud, but that was the only negative.

Plussat: The staff was very nice and helpful

Miinukset: The old ppl that were rude af in the breakfast line

Plussat: The room and bath are exceptionally clean and well stocked with what might be needed.

Plussat: The shuttle service was great. Exacty what I needed to get around.

Miinukset: Tiny bathroom.

Plussat: The hotel was very nice. The staff incredibly friendly. The location was great - lots of food options within walking distance. Would definitely stay here again if we're in the area.

Plussat: Staff is very nice. Nice buffet breakfast.

Plussat: Connivence

Miinukset: Noise within the hotel. You can hear things above you. You can control the guest but wouldn’t it be nice if they tried to be quieter. Also housekeeping is very noisy especially talking to one another in the halls. Our room faced a car wash and some type of car tire company. And the hotel’s dumpsters and the car washes. None stop noise from 6am on. We have stayed here before but this was the worst.

Plussat: Breakfast was good. Standard continental. Gym facility was decent for early morning workout.

Miinukset: Room size extremely small. Shuttle over 40min. late.

Plussat: Wonderfully clean and very nice shower with unlimited hot water. Room was very quiet. The complimentary breakfast would have rivaled IHOP. Will definitely stay again.

Miinukset: Can’t say

Miinukset: It did not have a laundry facility on the property.

Plussat: Close to airport

Miinukset: Having hot water!!!!

Plussat: Close to airport

Miinukset: Cleaning staff, maintenance were slamming room doors, there should be some common sense, especially when cleaning or fixing something next door...

Plussat: Only 10 mins from airport. Very comfortable bed. Great shower.

Miinukset: There was nothing we didn’t like.

Plussat: Great facilities, location, room, pool, gym, etc

Miinukset: Staff billed me twice. I prepaid for the room and then when I arrived they charged me again. I asked them about it and they told me after I showed them my CC statement that they were just taking a deposit and that the room was already paid for. Checked my email today to find they double charged me.

Plussat: The support staff and the restaurant staff were outstanding

Miinukset: Now charging for parking ... will not go back

Plussat: Proximity to Washington Dulles Airport, 24 hour airport shuttle service (free), on site restaurant/bar with availability of healthy menu offerings, staff, and Heavenly bed.

Miinukset: The room wasn't as posh as a typical Westin property.

Plussat: Quite and clean

Miinukset: The front disk is not helpful. I had problems with them during check-in and check-out. The hotel also hold $100 daily regardless of minibar usage.

Plussat: The gym facilities were much better then most hotels ive been in.

Miinukset: Shuttle service from airport could've been better scheduled. I waited 40 minutes as shuttles for other hotels showed up every ten at the least.

Plussat: Free Shuttle to and from airport. Excellent bar. Rooms were great!

Plussat: Great location with walking trails, park-like surroundings, and restaurant on-site option, as well as about a mile walk or shuttle ride. We will plan to stay here again!

Plussat: This hotels location make it the perfect stay if you are flying out of Dulles. Kind and gracious staff were helpful and good to my daughter who had to book here at the last minute due to a cancelled flight. They made a stressful situation less so with their calm and kind demeanor.

Plussat: Friendly staff and a nice breakfast and happy hour were a bonus to the nice room.

Miinukset: The food was just ok.

Plussat: The breakfast and the attending staff. The location and the size of the rooms.

Miinukset: The rates could be lower

Plussat: The free breakfast was delicious! Nice variety of self serve items and made to order omlets.

Miinukset: No

Plussat: We loved the cleanliness, the staff, the suite with mattresses super comfortable... breakfast was included in our rate which was very fair for what we got. The complimentary shuttle took us to the rental car place! Everything was perfect! We will always come back to this hotel when we land in Washington Dulles...

Miinukset: Nothing

Miinukset: Travellers, be aware! If you get the voucher for a delayed flight for this hotel, their shuttle doesn’t operate after 23:00, so you are on your own! In my case the receptionist didn’t answer the phone after several attempts, because, as he was explaining to me while checking in, they had a big party going on...

Plussat: Hotel has great breakfast, close to shops and restaurants. Nice hotel for families.

Miinukset: Near airports and tolls to arrive and leave were annoying. Received handicapped room with no tub to bathe kids.

Plussat: Location was good

Miinukset: Very basic breakfast and outdated interior.

Plussat: consistent

Miinukset: the airport shuttle doesn't start until far too late. Our flight left at 6:15 AM and the first shuttle didn't leave until 5:30. That was the entire point in staying right next to the airport

Miinukset: Lack of alternate milk options available

Plussat: It was excellent! Everyone was very professional and pleasant from check In to the Manager’s Reception, Breakfast, and Check Out! Thank you for such an enjoyable stay. Our son lives in that area we will certainly stay at the Embassy Suites Dulles Airport. location again!

Plussat: Very nice staff for Reception area, Happy Hour and breakfast. Room was clean and furnished well.

Miinukset: Room noisy. AC/Heater made non-stop noise like running water. Noise from lobby/bar area was loud till after midnight -located right below our room. Room next to us had small children that were playing/making noise till close to midnight. Got very little sleep!

Miinukset: Was ok

Miinukset: My wife and four children stayed there over thanksgiving from Wednesday till Saturday. We didn't have hot water the entire time. They told us empty rooms had hot water so they took my wife to another room one time for a shower but never bother to try and relocate our room. Each day we called and told them and they did nothing. When we left we told the front desk once again and they said they'd tell the manager and we've called back each day trying to resolve it but the manager is apparently never in. They never made notes on our room or called back. There's a lot more i could complain about with the stay but for a hotel to not have hot water and do absolutely nothing about it is a joke.

Plussat: Location location location only

Miinukset: Room was dark. Only window by bed had to be kept closed for privacy. Access to bed from one side only. Room not laid out comfortably. Was not bright and surly, It was dank.

Plussat: It was okay

Miinukset: they have a shuttle but it's not easy to get when you are at the airport we ended up just taking a cab

Plussat: Room

Miinukset: Room suit is away from the Front Lobby and need to walk outside at least more than 5 mins to reach to Room suite

Miinukset: The website states there is an airport shuttle. I was to check in on a Friday and check out on a Saturday. The shuttle does not run on the weekends.

Plussat: Convenient, clean

Miinukset: There was nothing I did not like.

Plussat: Fully stocked kitchen. Great breakfast.

Miinukset: No fitness room

Plussat: The location was perfect. The room was. Lean and in good condition. The complimentary breakfast was also very nice and is key when traveling with family.

Miinukset: The day before we arrived I called to ask if our room had a sofa bed. The sales person from the hotel that spoke with was extremely rude and refused to talk to me because I had booked the room through booking.com instead of directly through Marriott.

Plussat: I liked the big space, the swimming pool and the big kitchen with all the kitchenware needed to make something to eat "at home". I thought this where normal hotel rooms but was surprised I got actually an apartment.

Miinukset: My room smelled strange at the beginning. I had to open the windows and than after a few hours it was ok, not smelling anymore. Seems like there was nobody in my room for a long time. I suggest to open the windows for some time before letting in new guests. I think the apartment I was in was probably also one of the more old ones on location.

Plussat: neat place

Miinukset: breakfast

Miinukset: The facility needs to be freshened up.

Plussat: Price,location

Miinukset: The room was dated, holes in the carpet, chipped furniture. Looked old, not what I expect from a 3 star hotel

Plussat: The hotel was fine for two people. Had no complaints about it.

Miinukset: It was a little difficult to get around the breakfast buffet. It is a tight space but worked out ok.

Plussat: The breakfast was good. Good eggs, good waffles

Miinukset: The beds were smaller than expected. The pullout bed sofa hit the wall/tv stand. The room was small. The dryer didn’t work. The hotel was under construction.

Plussat: Rachel and Lisa were excellent - very pleasant and accommodating. Julian was great when we checked in. The housekeeping servicing our room was very nice.

Miinukset: The breakfast service was a little disappointing. The food was taken away very fast and some people handling breakfast seemed annoyed. The area for breakfast is too small did the amount of people eating on the weekends.

Plussat: Lovely big room, excellent price, really helpful staff, wide range of TV channels if you wish plus Netflix if you have your own account, nice breakfast selection, close to airport but not on flight path, very pleased with our stay.

Miinukset: No, quite happy.

Plussat: The rooms were clean and the breakfast was well presented. The night manager who checked us in was very friendly.

Miinukset: I did not know about the renovation until I checked in, but we still had a good stay.

Plussat: I love the staff at this hotel. Feels more like staying with family than at a hotel.

Plussat: A pleasant experience with a professional hotel staff. The breakfast buffet was excellent.

Plussat: Size of the room is rather impressive

Miinukset: Location is not so good and the bath is small

Plussat: Excellent breakfast and noon checkout. Location was perfect for us. Large room - spacious

Miinukset: No

Plussat: The hotel is close to the Reston Town Center. The room was nice, bed comfortable & good shower. We’d stay here again.

Miinukset: We had to turn around several times getting into the property depending on where we were coming from as the road is divided and driveway not accessible from all directions. Minor inconvenience.

Plussat: Nothing really

Miinukset: Small breakfast area. Cold food. Broken Juice machine. Asked them not to have maid turn off my A/C. Lady said it's an energy efficient hotel & it automatically turns off. Lets not keep TV & radio on upon arrivals, & let me have a comfortable room instead.

Plussat: The newly renovated room. Great breakfast.

Miinukset: Could use a make up mirror.

Plussat: Staff very friendly

Miinukset: There was some renovation going on upstairs and it was very loud and noisy in the mornings on Saturday and Sunday.

Plussat: Very convenient from the airport . A nice Coffee bar

Miinukset: No

Plussat: I LOVE the room size and style. It’s 10-15 minutes away from airport with a free shuttle. We arrived at the hotel at 10:30 pm and the kitchens were still open for us to order food to take to our room.

Plussat: Staff

Miinukset: Location

Plussat: It was a lovely get away for me and I met some very nice people that were staying at the hotel at the bar area. Fun was had by all!

Miinukset: Loved the location and the staff.

Plussat: Rooms are very nice and spacious

Miinukset: Nothing

Plussat: Staff, cleanliness

Miinukset: No hot water for shower or bathroom sink

Plussat: Comfy beds, clean rooms

Miinukset: No breakfast, expensive hotel bistro, limited choice of coffee (only decaf), housekeeping did not replace tea after it was used up much to my annoyance

Plussat: Location is pretty close to the airport

Miinukset: No hot water in my room so I had to take a cold bath. I did call front desk and the gentleman wasn’t pleasant and helpful at all. Everyone else is formidable. I ve been to that particular hotel at least 20 times .

Plussat: The location and cleanness.

Plussat: Front desk staff was very nice at check in.

Plussat: everythng

Miinukset: nil

Plussat: Very nice hotel with friendly staff.

Miinukset: Breakfast could be improved.

Plussat: Great

Miinukset: Yes the long way to get to the room

Plussat: The location was amazing and had excellent customer service

Miinukset: The heat wasn’t working and it was new year’s eve. We were freezing.

Plussat: Was close to the airport

Miinukset: It was old and musty. Very expensive considering the quality of the hotel. Lots of work going on.

Plussat: Convenient for early morning Flight to Washington Dulles Airport. Free shuttle

Miinukset: Booked a junior suite for 2 nights. Paid 50$ for an early check in even after asking several times in advance for the request, only to be told to call the hotel, I decided to pay for the early checking and gave an hour 30 minutes for them to prepare my room. Remote for the t.v was not working. Got a replacement. Room was noisy, A/C needs a major upgrade, sheets was making my skin itchy, internet was slow... but I decided to just deal with it. Then i found an old packets of sweets, candy and a lot of old cereal cheerios. In the sitting area. Went to reception with all the old trash I found in my room to complain about the issues i was have having. Spoke to the night manager who was super kind and changed my room to a quieter area he also gave me a breakfast voucher for my two nights stay, buffet breakfast was basic. All in all decent hotel rooms need a major upgrade especially with the A/C ,convenient for early morning flight to Washington Dulles Airport, but not for more than a 24 hour stay. Stuff are a hit and miss with customer service but most are friendly.

Plussat: Bottled water And even That was warm

Miinukset: Everything And a lot of spiders

Plussat: Rooms are very outstanding

Miinukset: The noise of people at the hall leaving early morning 5am

Plussat: The rooms

Miinukset: The service was a bit disappointing

Plussat: Check in staff very helpful! Gave good info about the hotel and local area.

Miinukset: Carpet a little old but rest of room was great.

Plussat: Our junior suite and the Executive lounge privileges.

Miinukset: Nope.

Plussat: No breakfast provided

Miinukset: Broken mattress, stained linens,

Plussat: It's very modern and up to date. Beautiful grounds and the front entrance. Rooms are very large and the bathroom is huge. I was pleasantly surprised by how spacious it was. Everything was impeccably clean and the bed was very comfortable.

Miinukset: if you are staying in the area of Dulles Airport for business or pleasure - I would highly recommend to stay at this hotel.

Plussat: Close to airport

Miinukset: No

Plussat: Paid extra for breakfast on booking.com got here and breakfast was free to other guests!! Kind of crappy to charge me extra

Miinukset: The WiFi was terrible. I was unable to stream, load pages on my phone, etc. I called the front desk and was given an 800 to call to reset the WiFi. First of all, I’m a guest paying to stay at your facility, I’m not at my own home. Secondly, the call wasn’t able to be completed. I called back down and was told they would look into it and call back. I never received a call back. The breakfast was less than desirable as well. The light in the bathroom was barely a light. The light on my phone was brighter. I will not stay here again.

Plussat: Nice clean property. Pool was nice. Staff friendly.

Miinukset: Large kids hockey team were drunk, loud, obnoxious in the hallways at all hours of the night. Several noise complaints by multiple guests did nothing to abate the disturbances.

Miinukset: IT IS NOISY THE HEATER SUCKS

Plussat: Decent location.

Miinukset: They charged $7 per night for parking in a regular parking lot in a suburban location. This seems unnecessary.

Plussat: The rooms were spacious.

Miinukset: The hotel amenities were extremely deceiving and flat out false. There was little to no access to food at this hotel. I ended up having to talk to a neighboring hotel twice for meals, and the claim that there is 24/7 food is completely invalid.

Plussat: Location

Miinukset: They run out of meat, therefore they had no burgers to prepare on Friday evening. They offered us an alternative which was absolutely bad. Paid $25 dollars for junk.

Plussat: The location.

Miinukset: The breakfast could be better.

Plussat: The location and the room

Miinukset: It was close to the airport

Plussat: Shuttle bus to airport

Plussat: A very nice yet affordable hotel for travelers needing to stay over a night for a flight from Dulles Airport

Plussat: Breakfast is great, and pick up at airport need to improve better.

Plussat: Located close to Dulles airport. Convenient location close to shopping and dining. Restaurant on site. Room service offered.

Miinukset: Older property. Well maintained

Plussat: Very nice hotel. Clean and quiet. Friendly staff. As an IHG member I was given access to a suite which had coffee, tea, soft drinks and snacks available 24 hours/day.

Plussat: The revamped hotel exceeded my expectations. The staff was great and the room was comfy and clean.

Miinukset: The only thing I thought could use some improvement was a upgrade of the tub

Plussat: The room is clean.

Plussat: Very clean rooms. Staff was very friendly and remembered me from a previous check in. Check in was very fast and was able to satisfy a room request that I had.

Miinukset: Not that I can think of.

Plussat: The house cleaning everyday and shuttle and car rental service. Was nice to see Bentos, Flor, Bert alway with welcoming smiles.

Miinukset: Staff

Plussat: Front desk staff exceptional!

Plussat: Location is convenient

Miinukset: Noticeable noise from outdoor central HVAC units in almost every room in the property

Plussat: The restaurant / bar connected to hotel.

Miinukset: Hotel was a good value for the price but it could’ve been a little cleNer. Room had a bad smell in it..

Plussat: The Shuttle Service. I have met 4 or 5 of the Drivers. They are very professional. I like that hotel offer more service than other hotels. Bert is very positive and timely. It is alway great to see staff and excellent Desk Day/Night.

Plussat: Clean. Good mattress.

Plussat: Clean bathroom, big fridge

Miinukset: Air conditioner seemed slow to work. Funny smell in the hallways.

Plussat: Location is good; the laundry is totally free. Nice complimentary 24/7 fresh coffee from the machine.

Miinukset: The suite we stayed did not have a separate AC in the bedroom. They had put a small fan on the wall to bring the AC to the room which was totally ineffective. It was suffocating.

Plussat: I was disappointed when I walked in due to the doors being so small and not automatic. The initial presentation of the lobby was that of a highway motel. And the hallways to the room left room for much updating. However, when I got to my room I was relieved. The room was clean, somewhat stylish, and had lots to offer as far as comforts (stove, dishes, pots/pans, etc...). The pillows and bed were perfect for me.

Plussat: Toimiva majoitus lähettä Dullesin lentokenttää. Vaikka hotellissa ei ole ravintolaa, sieltä sai ostettua aamiaistarvikkeita ja kahvi kuului hintaan. Sain tilattua edullisen illallisen hotellin lähellä sijaitsevasta ravintolasta suoraan huoneeseen. Hotellissa on myös pieni toimiva kuntosali. Huoneissa yllättävän hyvin varusteltu keittiö.

Plussat: The staff was amazing and very helpful.

Miinukset: The first room I was in found out the door did not lock. Leaned on the door after it closed and it came opened. Scary. Pet hair hair on carpet and on furniture. Just an itchy situation. Very dated. Had a window Just not happy with my stay

Plussat: Everything

Miinukset: It will be nice to have breakfast in the hotel.

Plussat: Clean, comfort and bigger space.

Plussat: Staff, cleanliness, food delivery from menus in the hotel.

Miinukset: No toiletries (very importantly), no kettle, no usb connection with tv (for foreigners not having a USA switch to charge the phone).

Plussat: Nice room with kitchen, great location close to Dulles airport.

Miinukset: I requested a 7AM wake up call- never got it. I woke up 8:30AM for a 9:30AM flight. I was unable to shower and had to rush to the airport. I didn't have time to put gas in the rental car. If I hadn't be TSA pre-checked, I would have missed my flight.

Plussat: Amazing deal , very clean and comfortable. Well design and thought. One of the best places for the money ! Coming back for sure ! Thank you very much !

Miinukset: Nothing that we didn’t like .

Plussat: Great location!

Plussat: Service, food, friendliness.

Miinukset: Nothing to dislike!

Plussat: The atmosphere oozed elegance! Loved the little amenities in the room.

Plussat: We missed our flight at Dulles and had pretty nothing with us. It was Christmas evening and we were devastated aoubt our flight. Your front desk staff and restaurant lady took amazing care of us!!

Plussat: Near the airport and comfortable for three adults

Miinukset: There is no concierge service, I had to pull my luggage my self

Miinukset: Sounds between rooms are audible, there is no isolation that prevents sounds, which can cause inconvenience

Plussat: Staff is excellent! Rooms are clean, updated and comfortable! There really isn't anything I can think that they can improve on. They nailed it!!

Miinukset: NO! Excellent hotel!!

Plussat: Nothing

Miinukset: Everything

Plussat: Close to the IAD airport

Plussat: pretty space

Miinukset: Lack of room service

Plussat: Full service luxury hotel with great service.

Plussat: Luxury and value.

Plussat: The rooms were great. The staff was awesome in the pool area was very nice.

Miinukset: No

Plussat: The main issue is I believe I was overcharged and when I arrived someone from Bangkok was the one who cc was used to pay so when I signed it was confusing. The price at the hotel wAs cheaper by $50 when I called them in person. So overall it was strange

Plussat: very pleasant stay and staff are very pleasant too

Plussat: Everything! Great staff! Fantastic breakfast. Pool and hot tub in good condition and pool room was nice. Refrigerator and burners in room plus good utensils. Room clean and big enough to live in. Dog friendly.

Miinukset: Rooms abutting the elevator will hear it. This might bother some.

Plussat: This hotel has bed bugs. Bed bugs bit s my wife in few places.Receptionist told me manager will call us but we didn't get any call. I don't want to recommend anyone for this hotel. I did mistake to not choose staybrdige suites. Thanks.

Miinukset: I don't recommend this hotel. This has bed bugs.

Plussat: Staff was great super friendly and polite!

Plussat: Evening Social and breakfast was very good. Staff was very helpful when we were looking for a walking trail. Staff was friendly.

Plussat: Emily at the front desk is exceptionally helpful and friendly. She showed me the laundry room and the amenities around. Very personable.

Miinukset: N/A

Plussat: Hello the hotel looking so beautiful. See u guys remodel the hotel.

Miinukset: need better breakfast choice than that

Plussat: location near the Airport and there is a shuttle to take you to the nearest mall center, Also there is a free parking lot out side. The room is clean and comfortable. there is a warm pool and small Gym.

Miinukset: the Windows not opens if you need fresh air.

Miinukset: The evening manager reception meal was very disappointing in comparison with other locations I have visited. No coffee or tea just water with a slice of lemon, wine or beer.

Miinukset: Smell in some rooms and the hallway. The paper tower, the coffee the tissue in bathroom were not replaced om time.

Plussat: Breakfast was pretty good. Staff was very helpful