Sanouva Saigon Hotel

Location

They look people as money and not as humans. At first, before our arrival we asked them by mail about the cost of the transfer directly from the airport to the hotel, and although they knew that we were just two people, they sent us a pricelist for 16 seated, and 32 seated buses!!! We took a taxi of course! Upon arrival, the first thing we were asked is to pay them in advance for our stay there, in contrary to the other hotels we stayed at, in Vietnam. On the second day of our stay, the receptionist made us feel very uncomfortable, like a student who just did something wrong and had to be punished, in a completely rude way, he informed us that we had stained a towel and a pillow case with hair dye, and we had to pay for them. We kindly asked him if prior they had tried to first wash them, because we knew that the stains were removable, and he replied no and that we had to pay them. We then proposed that they first try to wash the stains off, and in case they weren’t removed we would gladly pay them. For the rest of our stay we had no more discussion about this incident, and felt it was only a misunderstanding, and everything was settled. But on the day we were checking out, we were asked by the receptionist to wait until the maids inspect the room. Some time later we were informed that our room war cleared of the inspection, but we would have to pay 10€ for two towels and one pillow case before we go. For the first time in my life in my many trips I was treated this way. It is not about the cost of the 10€, but a matter of principals. They never tried to wash them,they just wanted the money. We had never experienced such outrageous request, and rude behavior before at any hotel in the world. We decided not to waste our time any longer, we paid the penalty by buying the so cold stained items and left the hotel. When we returned home, I washed the towels etc in a simple home washing machine and of course all stains were removed. I sent them photos,proving them wrong