Dorsett Mongkok, Hong Kong

The bed was comfortable and the showers were great. The hotel provides you with a phone to use while out which is a nice touch.

Due to the protests the new year fireworks were cancelled which was my only reason for coming. Unfortunately the hotel couldn't empathise with this unusal situation as of course I knew there was a no refund policy - however I never planned to cancel my stay as i was very excited for the fireworks. Then the unexpected happened and instead of trying to accommodate I ended up just going to Hong Kong to stay in the room for one night to not "waste my money" and leave in the morning as it was too dangerous to go around Hong Kong during the night anyway. Upon checking in, I gave the receptionist the wrong bank card for the deposit which I didn't fill with money yet and her face was quite obvious when it was declined that she judged me in the moment and rolled her eyes. I thought this was very unprofessional, as immediately after I gave her a correct card for the deposit. No matter the situation, one should remain cordial.

Breakfast poor. Restaurant really bad and staff worse. Staff poor except for concierge Wilson. Room toilet wasn’t cleaned. Noisy rooms and can hear neighbors.

Gym was closed due to maintence. Was not adviced at time of booking.