Ala Moana Hotel

I thought i booked a room with 2 beds, double doesnt mean 2 beds

Hotel is right next to Ala Moana mall making it so easy to do shopping and eating.

I ended up having to upgrade to a 2 beds room with an extra $49 per night. Kayak description is very misleading when it labels DOUBLE Mountain View when double means 2 people but not double beds! Bathroom is not acceptable as the water faucet is so outdated with only 1 turn knob to control hot/cold and water volume

Horrendous customer service

Had to check out early because their AC broke. The woman I spoke with (shyla or something like that) was incredibly rude. Probably the worst customer service I’ve ever experienced.

Got the worst room they had

The location was super close to everywhere I needed to go

They gave us a corner room 3rd floor which was so tiny couldn’t even turn a 360 in the hallway it was so narrow .. the sliding glass door won’t open more then 2 inches with no balcony .. why even have a sliding glass door if you have it locked like that? Said it was a queen and pull out couch but it was a pull out chair. No napkins or tissues only toilet paper. It also took a full hour to check in, dragging luggage on a line for an hour is insane for Hawai’i, this isn’t Vegas. There was 2 open computers if you get this busy at 4-5pm for check in you should be prepared and have a full staff.

Needs to be updated

The room was nice, needs better lighting.

Room was to dark, needs brighter lighting. The rooms need updating, it's showing it's age.