Stay Hotel Waikiki

Satisfaction & Service Not Guaranteed

Plussat: I gave a really good discription of what went down on our trip while we stayed at the Waikiki Hilton village resort - I think staff could work harder on smiling and trying to provide excellent service.

Plussat: Decor was nice. Don't stay here. Pay the extra cost for a clean hotel.

Miinukset: There were bugs in the shower. The bathroom was so small I couldn't turn around without bumping into the door. There was a raid repellant device on the floor. There were also bugs crawling across the bedroom floor. After checking in to the hotel I got in the shower. As soon as The water was on bugs just started crawling out the drain and from top of the ceiling. I counted at least 6 and took pictures of each. I got out immediately and saw another critter scurry across the bedroom floor. I went to check out immediately. The hotel offered to "waive" the amount for the next two nights but refused to refund the first night since I had checked in already. Absolutely ridiculous. I was there less than 2hrs before discovering the bugs and immediately leaving. I wound up booking a hotel that was twice the cost because I was stranded without a clean place to stay.

Not properly advertised

Plussat: Hotel had proximity to the beach.

Miinukset: I wouldn't have hated this place were it not misleadingly advertising. I HATE feeling like a hotel is trying to trick me, as I don't trust them afterwards. Our room was nothing like it was pictured. The mattresses were on the floor, the shower was falling apart, the room had no space to move, and the wifi didn't work. They tacked on fees for things we didn't use and refused to upgrade us to the room that was advertised, even after I offered to pay more for it. Won't stay again and can't recommend until they learn to advertise honestly.

Great location but hotel not prepared for clients

Plussat: I really wanted to love this hotel. When you walk in the main floor is setup with several leather like couches, hammock chairs, LCD TV, 2 computers and printer, tea and coffee available all day with a modern look. Friendly faces at the counter doing their best. My low score reflects the several attempts I made to resolve issues on our week stay where the staff and management failed. (1) The staff seem ill prepared to answer questions about the area. It is my expectation that the hotel should have some ideas about the restaurants and attractions in their area. Many AIRBNB hosts have lists of places and instructions to get there. In our case we asked about a place 2 blocks and 7 minutes away (Marukame Udon restauarant) highly rated on Yelp. The two people could not figure out how to get there even thought they knew it was always busy. Ended up finding our way there. (2) When we used the shower for the first time we noticed the shower head was not fully turning on (RM 407 I believe). Hot water was going to the head and very little cold water. A third of the water flowed through the tap. We reported this 3 times to the front desk. The third time i went up to the room with maintenance person and demonstrated the issue. I was nicely told that they could not do anything about this. It was known by maintenance that the fixture were old. There was no concern that someone could get scalded from hot water. (3) Room cleaning service was poor. The sink and bathrub were never cleaned the week I was there. I ended up cleaning it myself as their were bits of paint flaking off and the sink was not draining correctly. As far as I could tell towels were changed, garbage were emptied and beds made. No change when i left sign out to clean. Finally I did ask twice to talk to a manager about my experience (first attempt 3 days before i left). No one contacted me. Our last day I got an e-mail asking for feedback. As a result I posted this review. I am disappointed that staff did not block this room so it could be repaired and provided another. My advice when booking here is that you fully inspect the room. I've never had to be this detailed before as I expect some common sense by the hotel. But in this case they are just filling rooms. Also keep in mind that you are behind the Hyatt and you will here all kinds of noise starting from 3-4 am. https://www.tripadvisor.ca/ShowUserReviews-g60982-d2385826-r430926391-Stay_Hotel_Waikiki-Honolulu_Oahu_Hawaii.html#

NO. Just NO.

Plussat: The hotel staff were amazing and if you are there for Waikiki beach then the locale is perfect, but...

Miinukset: It was very hard to find, as there is nothing labling it and if you rent a car, expect to shell out an additional $20-30 for off site parking, as the hotel's parking is basically non-existant. The room was NOT clean. There was hair ALL across the walls in the bathroom, and not just in the shower. The walls are SUPER thin, so you hear EVERYTHING! This includes the people in the corridor, the street traffic, but most especially the bloody karaoke joint in the lobby. We could not sleep. Additionally, the bed bounced if you so much as moved a toe. Pay a little more and stay at the Hyatt across the street.