Huizhou hotellia

Plussat: The location is excellent and the staff is helpful! There is even a road access to the old city gate in hotel park!

Plussat: I was quite impressed by this hotel. one of the best I have stayed in. everything was more than I was expecting. it exceeded my expectation. I strongly recommend it! especially if you travel for business.

Miinukset: I liked everything! they even have continental ( European/ American ) breackfast if you prefer it rather than Asian food. It was clean and all the facilities were working properly. Wifi is working great, no issues for working!

Plussat: Nice international style hotel with great pool and big room with comfy beds.

Plussat: Love the location which is great, it is near the lakes and city and public transportation was very convenient.

Miinukset: The swimming pool and spa was not available as per advertisement.

Plussat: Good breakfast

Miinukset: Nil

Plussat: Next to West Lake

Miinukset: Away from town

Plussat: Location is good, food is great

Plussat: Wifi and VPN acces! Very very nice view on the lake!

Miinukset: Nothing

Plussat: Comfort and location was excellent. Room was large and very suitable for one person

Miinukset: Nothing

Plussat: the breakfast was excellent with a wide range of food from Chinese and Western. Pools and gym were great. Location good if you want to be in Huizhou, however we wanted to visit the hot springs so should have stayed in Huiyang (our fault, should have looked more closely). Great stay!!

Plussat: Thanks for K

Miinukset: great thanks for Kempinski Hotel Huizhou, we were happy staying in this hotel and or sure i will recommend my friends to stay there, the staff, and the service, and every thing were perfect, special thanks for Maria and the managers, they can manage things professional.

Plussat: Nice, clean hotel with helpful staff. Delivery time for room service was surprisedly fast and food (club sandwich) was deli.

Miinukset: Location is a little bit more than walk distance to the bus for Guangzhou Airport.

Plussat: Every wish was full-filled. Earlier opening ion Fitness-center-> No problem, very friendly, always supportive and care taking

Plussat: Room size and cleaniness

Miinukset: TV not high resolution

Plussat: Breakfast always great. All type of styles continental, Chinese, Korean, Japanese...

Miinukset: Opening of Fitness center - only 6am could be earlier

Plussat: Wonderful staff very helpful

Miinukset: Slightly dated but otherwise great

Plussat: The Mrs Mary, counter attention was excellent

Plussat: Very good breakfast! Very near the Yunshan Railway station!

Miinukset: Nil

Plussat: Stayed here another week. It's still one of the top 3 on my list for HZ

Miinukset: Outdoor pool was closed the whole time which I wasn't aware of. Usually swim here every morning before work. Indoor pool was too warm so didn't bother with it.

Plussat: the room that was comfortable, the long swimming pool was good and so was the gym that no one but me used at that time. The best employees were definitely the cleaning ladies, service was very poor, few talked English apart from a very professional manager that should be promoted.

Miinukset: Food: not at the level ; room service: not at the level, it seems they never served room service before. The garden was not as nice as on the photos. Also when we asked for a taxi which was supposed to be easy to get with the hotel they told us after trying to reach him that there was no taxi after all. If you can't deliver do not promise. Anyway as a whole China remains disappointing for service. The situation of the hotel is not ideal: it is near a river that is good but it is in the middle of a no man's land.

Plussat: The location and the family room after room change (the first room where we stayed for 2 nights has bad smelly drainage and an aircon that was not cold).

Miinukset: Wifi is weak and not supportive of Whatsapp. Cannot even google for travel information. We felt so cut-off and helpless there. Shortened trip and moved to HK after 4 days.

Plussat: Location is convenient

Miinukset: Dirty room, stayed three nights, they didn't wash the bathroom floor and sink in the bathroom, the water marks still there every day, can't expect a hotel like this!

Miinukset: Found a ciggarette butt in the shower area. Housekeeping had not done their job properly.

Plussat: Good service and location for the west lake view, Almost the best hotel in the city. A standard Renaissance Hotel

Miinukset: Concierge not that helpful,Also the water in swimming pool too cold to swim in winter season

Plussat: Comfortable room. Staff were very courteous

Miinukset: The staff were helpful. Tin the main restaurant they served very cold red wine, which was replaced. The Japanese restaurant was excellent.

Plussat: staff are excellent

Miinukset: The air-conditioning temperature control failed to work and the temperature set is too high

Plussat: Some heat up during the check in and delay for very long. And the cleanliness of the room are not value for money

Miinukset: The check in and out . Room not up to expectation

Plussat: The rooms and the views are the stand out features of this hotel along with the breakfast staff who were super helpful. To be honest the breaky staff are super nice and I appreciate their help with everything. They got to know what I wanted and I love the effort they put in. I wish they could have the same level of service at reception.

Miinukset: Tried to book extra nights however trying to call reception you have to call the operator from the phone to put you through and she said "sorry reception is really busy now, you should go down and talk to them" - What, so I can just stand in line for 30 minutes when I want to give you another 3000 RMB for more nights. How hard can this be. Stuck with no solution and no extra nights, I simply gave up. I'm here for 10 days, I tried this hotel again after the first night I had noisy people next door. I decided to give it another chance to be fair, well. So I have to checkout as I can't add extra nights to my stay. I pack up my whole suitcase and head for reception. I check out and explain the situation. The guy says "sorry about that we had a big group, I can add the extra nights now if you like" aahhhh well, I just spent an hour packing all my stuff so I booked the remaining 4 nights at Kempinski where I am now. Since my staff will be coming and I am here every month I wanted to give my staff some options. Anyway, the Kempinski is a clear winner. The only thing this place has is the view but I could just go there for coffee or sit in the bar anyway. The indoor pool is pretty average, gym not great, breakfast super crowded (though I love the staff, I really appreciate their effort to help me with everything and recommend local dishes. I have to be fair the breaky staff were really great) Check-in and check out of this hotel is just slow and having people try to cut the line and talk over you while you're being service I just wanted to slap some people. Anyway, I'm used to that custom here.

Plussat: view is the best

Miinukset: No

Plussat: Everything in this hotel was nearly perfect. It's clean, well located, staff is friendly and most of them speak English well (it's not common for provincial Chinese hotels), food was just great and both western (good pastry, nice breakfast western style, decent pasta, nice cheeses and fresh vegetables) and eastern-friendly (japanese, korean and chinese style options). The view is great and deserves distinct mentioning.

Miinukset: Only one minor disadvantage. Staff did not check our special requests attached using booking.com before our coming. It caused some misunderstanding with room type etc, but all was solved quickly.

Plussat: Huone oli ihan ok. Aamiainen oli ihan ok. Palvelu vaihtelevaa..

Miinukset: Sivuilla ilmoitettiin että hotellin yhteydessä on water park mutta sellaista ei löytynyt mistään. Allas alue oli huomattavasti pienempi kuin annettiin ymmärtää. Palvelu altaalla oli heikkoa siis ravintola kiinni. Ostoskeskus jonka kuvailtiin olevan hotellin läheisyydessä, ei löytynyt. Löytyi kyllä mutta aika kaukaa.

Plussat: Nothing

Miinukset: Very poor service, an hour for s pizza, next to no understanding of English, over an hour to check out, and we were in the executive club floor

Plussat: Bed was excellent! Best sleep in ages!

Miinukset: Air duct did drop some dust... was informed that it needed cleaning...

Plussat: Everything else

Miinukset: Minibar

Plussat: Efficient, accessible, good parking, and spacious with good rooms.

Miinukset: The food. Even the Chinese good was not up to standard.

Plussat: Nothing in particular

Miinukset: The place is just didn't meet my standard of Crowne Plaza

Plussat: very confortable bed & pillow

Plussat: Location and clean

Miinukset: non existent wifi if you need gmail, its filtered out - terrible for travellers and reception staff could not process credit cards easily and very slow with poor english

Plussat: Breakfast is good and room is spacious

Miinukset: none

Plussat: Good

Miinukset: Nil

Plussat: Front desk/Check in staff were very helpful and attentive. Mr Zheng Chuyan (English name Edem?) was especially helpful.

Miinukset: Room service meal served a raw piece of Chicken that was still slightly frozen (the satay that came with the Nasi Goreng).

Miinukset: Pasta dishes from a la carte meny was overcooked . The hotel was not smokefree .

Miinukset: Location

Plussat: Good location for me!

Miinukset: breakfast not impressive

Miinukset: the bathroom arrangement is strange. with bathtub in the middle. the worst is that the bathroom doors are transparent. it's quite embrassassing.

Plussat: Nothing

Miinukset: Everything

Plussat: Western style hotel. Three different restaurants. Good breakfast. Terrace. Nice lounge. Good big rooms. Nice bathroom with separate bath tub.

Miinukset: No sauna or steam bath.

Plussat: It was nice trip with Family and the Staff was so nice restorant wan cool as well :-) freindly staff

Miinukset: maybe the swimming pool was smaller than other Sheraton we use to visit , not much Facilities in the hotel , I sugest the managment to make renew for the hotel

Plussat: very poor ! don't even have butter for the bread only supply margarine and mostly supply local chinese food.

Miinukset: The front desk officer Henry Lin was very good in providing excellent customer service.

Plussat: We like the swimming pool very much which is well maintained with excellent view (in front of the lake). Housekeeping staff is polite and nice. Room is clean and comfortable. The balcony with lake view is really awesome. I booked two rooms with garden view and got one room upgraded to lake view.

Miinukset: Breakfast is ok, basic and not many choices as other 5 stars hotel, but I still could get nice bread and noodles. The restaurants are understaffed especially during dinner time.

Plussat: We went for a walk around the beautiful designed garden along the lake. Fantastic!

Miinukset: Apple Pay allows us to make secure payment unfortunately we had been asked to produce a physical credit card upon checking in. So weird!

Plussat: Staff professional and nice, facilities are sufficient. Buffet breakfaxt good, nearby environment excellant ! But need to access by own traffic means.

Plussat: the room

Miinukset: Everything else.

Plussat: Hotspring

Miinukset: The state of the hotel

Plussat: Great staff, very relaxing

Miinukset: They didn’t have the dinner buffet which was sad as what they had was so small for 188rmb. Last time we went they had it in the main buffet.