Grand Madrid Hotel

Its location was convenient, near the train and close to various shops

The air conditioner did not work for three days, it was too noisy to sleep with window open

The hotel has a good location. It is within 5 minutes of a tram station which takes you to the main attraction points in Istanbul. The hotel has some nice rooms and a good view over the bay from the restaurant at the 7th floor.

When we arrived the receptionist got our passports and we didn't get them back until we left although we asked serveral times. Although the site mentioned that the parking in front of the hotel was free, the guy from the reception asked us to pay 10euros/day and wanted us to live the key to the car to the reception as well which I declined to do. First we were given a room in the hotel extention. It seemed very old and in a very bad shape. After the first day we complained and the staff promissed to solve the problem the next day cause at that moment they can not do anything. We return the next morning and theygave us another room in the main building which looked much better (it looked like a propper 3 star room).