Grand Madrid Hotel

Location. Room sizes.

Got overcharged on my bill. When phoning hotel phone got put down on me. Was not a kettle facility already in room for my baby. And they charged me for triple room even though it was a twin room and baby slept with me....even after they failed to provide a cot. I took of the sheets from the bed so housekeeping would realise i wanted fresh sheets and the same ones were put back on by them...i knew this as i spilt some pink calpol on them by accident and same pink stain was on there when i returned. The beds were uncomfortable to the extent that I could not sleep the first two nights of my stay. Almost all of the staff did not speak English. Luckily we had a great time in Istanbul itself which over-ruled ecerything bad about this Hotel but I would never go back I fortunately I am sad to say.

Big respect for afghanistani boy who bring my bag to my room very helpful,,,he should be in 5 star hotel,,,

Reception staff very bad,they did not say at list welcom,am talking with him 'hi i have reservation'...he ignore me like am transparent.he give me room different of my reservation

The only thing I liked about this room was the toilets

The room was with small they won't even heat up your food when you ask there's no iron to use and when you ask them for one they say they'll do it For you then ask for money and the breakfast is not nice the bed is very hard and uncomfortable and staff are very disrespectful I asked them to call me a taxi to the airport and they said it'll cost me $20 so I went out and looked for one it cost me £6 it was a joke couldn't wait to get up early to just leave that place and when you get bank the room ain't even that clean the bed sheets will stay dirty from the night before I dint recommend this hotel at all