Jaca hotellia

Plussat: Breakfast was ok but not self serve

Miinukset: overall was satisfied with the hotel

Plussat: I usually stay in 4 star hotels but choose this hotel based on reviews and location- it totally changed my view about 2 stars-! Lovely staff ( who spoke English), large super clean room, fabulous location in the old town- great breakfast- highly recommended

Plussat: Very friendly and helpful staff

Plussat: Nice people lovely room

Miinukset: Lovely hotel but no parking

Plussat: The location was quite central and very near to bar and restaurant area. The hotel is in a quiet pedestrianized street and the room was clean and comfortable. Staff were very helpful and we were able to leave our bags in the reception area after checkout while we went for the car and a final drink before setting off. Checkout at noon instead of the more usual 11am was also very convenient.

Miinukset: Parking in the area around the hotel was impossible and the hotel garage was full as we had not booked in advance. However, although the hotel street is essentially a pedestrian precinct, it is possible to drive up part of it almost to the hotel door to unload bags or for people with mobility issues.

Plussat: Nice wifi, nice breakfast and parking for 5€.

Miinukset: Everything was ok

Plussat: Perfect for our family. We'd actually only booked one night and decided to stay on as we were so comfortable. Staff were really helpful and provided a cot and bath for our infant too. Great location for exploring the surroundings. We got a tariff which included the spa too and it was definitely worth it. Would return.

Miinukset: Everything was great.

Plussat: Huoneisto oli tilava, siisti ja hyvin varusteltu. Aamupala oli hyvä. Jacan ympäristöstä löytyy paljon nähtävää.

Miinukset: Kävelymatka Jacan keskustaan oli kohtalaisen pitkä. Vaikka keittiö oli muuten ok, tiskikone puuttui.

Plussat: Excellent location.

Miinukset: The staff were excellent.

Plussat: We were upgraded on arrival to a bigger room, which was very spacious and on ground floor, room could not be faulted, staff were friendly and helpful, booked in for dinner too and that was great value and a very nice meal, breakfast was good too, we liked it so much we stayed for another day (am there now) Tried to extend our stay for a third night but room rate went up from 66€ to 96€, due to weekend, what a pity! Will come back another time.

Miinukset: Nothing really, it’s a fair walk from Jaca town, but we like walking, so no big deal.

Plussat: extremely spacious with the living room and kitchenette, clean, and good breakfast.

Miinukset: shows its age. about time for a new paint job. tight turns at basement parking lot is a challenge.

Plussat: Very comfortable and well equipped room including fridge freezer and microwave and secure garage overnight parking. Ideal location just off the motorway within walking distance to pleasant town with restaurants and a fuel station. Made an ideal overnight stop on our way home from Spain to Calais and would definitely recommend and be staying here again.

Miinukset: Nothing to dislike very good value for money.

Plussat: The rooms were excellent and warm, beds very comfortable and bedding clean. Superb shower. Staff were very friendly and helpful. Vast choice of variety of foods for breakfast, very well presented.

Miinukset: It would have been nice to be able to make a hot drink in our room.

Plussat: Great views, friendly and helpful staff. Conveniently close to Jaca which is a beautiful village.

Miinukset: No laundry facility. No room service. Very limited SPA opening times and golf course is unrelated to the hotel. Some issues with music noise from the terrace late in the evening. No sense of proper management although I emphasise the staff themselves were very friendly. Overall, hard to believe this is a 4 star hotel as it is currently run.

Plussat: Return visit here as we have enjoyed visiting before. Very clean and comfortable, both room and shared spaces. Staff very helpful and restaurant great. Views of the area amazing and took the opportunity this time to visit mountains across the valley, quite an experience. Looking forward to returning next year.

Miinukset: There was nothing to dislike ... even the weather was amazing!

Miinukset: Anna was delightful, her English was exceptional. Great facilities and views, food were great, comfy and clean. Everyone at the hotel was very accommodating

Plussat: Location and views

Miinukset: One of the serving staff in the restaurant smelling very badly of body odour

Plussat: The staff were nice but all seemed overworked as there were the same three people working for our entire stay I believe they must have been operating on a small number of staff

Miinukset: The window was broken and the gym and pool were in disrepair

Plussat: Large rooms. Good location. Underground parking for motorbike

Miinukset: Out door pool was unsightly

Plussat: Good business hotel in Jaca. Will need a car to get there.

Miinukset: No foreign language tv channels

Plussat: Everything was very good, as expected.

Miinukset: Nothing.

Plussat: Check in

Miinukset: Restaurant is not so clean - dirty chairs, heating in the room out the system except airconfition

Plussat: Everything was excellent

Miinukset: Nothing could be better.

Plussat: Spotless, clean and modern bathrooms and bedroom. Secure garage parking for our motorcycles.

Miinukset: Nothing

Plussat: Location.

Miinukset: Reception not manned when checking in.

Plussat: The place was really clean upon my arrival. Lady at the reception addressed me in English and we went along just fine. Reception closes for the night starting with 22. I was able to find free parking in the street, or one street away from the hotel for each night during my 3 nights stay. Neighbourhood looks good, feels safe

Miinukset: The room i received had an A/C fan with a wallmount control which was supposed to deliver the expected temperature. The night i arrived and the next day this A/C was sufficient for warming up the place - about 10 deg C during the day outside, while inside it felt like 19-20 deg C. I would command 24 degrees and i could feel the warm air, for hours. Next two days, something broke in the A/C as it would ventilate and never heat up the air, regardless on how i would command it/reset it. Room sensor said 22 altho i think was more like 19-20 deg C. I didn’t care much for this malfunction and preferred to sit like this next to having them attempting fixing. Note, I am a person that resists well to cold exposure and my expectations are well under the average. When i checked out i went telling the lady about the malfunction so they could fix it before other people get the room. Out of the sudden she did not speak English at all. Using google translate i showed her exactly what i meant. She kept on insisting that the heating couldn’t do more than 22 degrees and pulled a computer graphic showing how my room had just that. Then she went making remarks about me not being used to “normal” warmth and expecting more. I didn’t care which temperature the sensor was showing and if that was “normal”. What i know is the A/C first worked heating then simply stopped doing that and the room was cold. Staff not having the right attitude ! What if i did complain during my stay ?

Plussat: Everything was excellent

Miinukset: Nothing

Plussat: The staff was extremely helpful and pleasant. It was a decent place to stay. It was the least expensive of all the choices and it easily surpassed my standards. It is not meant to be fancy. It was clean and the bed was good. The location is good, situated between the train station and the bus terminal- a five minute walk at the most to the bus. And you can catch the Camino and continue your journey with easy access. The city is upbeat and the action is also a short 5-10 minute walk where you will find plenty of choice of restraunts and shopping. It is all you need if you want a good basic hotel.

Miinukset: Seemed to be missing some light of day. A little less light inside than other places but hey you’re probably not there to sit and you have 24 hour access to the outdoors. Good hotel. Good staff.

Plussat: The location was perfect, private parking, and the room a stunning conversion at the top of the house. Most comfortable bed, air con. and spacious bathroom.

Miinukset: can't think of a thing!

Miinukset: Extra charge for baby crib

Plussat: Clean. Comfy bed. Great bathroom.

Miinukset: Walls made of paper. You can hear everything.

Plussat: Great location for the city, everything we needed for a stop over and very friendly and helpful staff. Clean room

Miinukset: Nothing, but air conditioning or a fan in the room would be useful

Plussat: The Staff were very friendly and helpful. The room was great with the dog, and I felt comfortable coming and going at odd times. It's very nice to be greeted with a smile every time you pass the reception.

Plussat: Lovely staff, our room was clean and a good size. Walking distance to all the great sights in Jaca. Would definitely be staying here again next time I'm in Jaca.

Miinukset: Everything was perfect.

Plussat: Smiling faces at reception always makes a hotel stay pleasant.

Plussat: Extremely friendly staff. Good location. Good value for money.

Miinukset: Nothing to dislike given the price. We were lucky to find parking on the street outside. There is no parking at the hotel

Miinukset: Mattress a bit hard

Plussat: Parking was very convenient

Plussat: Good location.

Miinukset: Pool was closed and breakfast choices and quality poor

Plussat: It was old fashion, cosy and a nice family hub.

Miinukset: Nothing.

Plussat: Ravintolan menú hintaan 13,90 sisältäen pullon viiniä kahdelle oli posittivinen yllätys. Annokset suuria ja maukkaita.

Miinukset: Pienehkö perushuone, jota ajan hammas oli jo puraissut. Hotellin parkkipaikka varsin ahdas ja kovin pieni. Hieman hankala käynti laukkujen kanssa huoneeseen.

Plussat: Perfect location

Plussat: Excellent view out of the window. Excellent location. Very quiet, and quite comfortable.

Miinukset: They didn't offer us enough toothpaste. I think that's a given in any hofel. And they told us it was only a "nice detail" from them to have given any at all. And only one toothbrush for two people. Also, no minibar. The staff also tried to come into our room while we were in it, without announcing themselves.

Plussat: Rauhallinen ,Hyvä sijainti.Aamupala riittävä.

Plussat: The location and underground parking. Housekeeping staff excellent

Miinukset: Dinner was limited in choice and not very nice. Breakfast was only continental available as coach party had been there before us and nothing replenished. Swimming pool was closed. This is not a 4* hotel

Plussat: The secure parking for the motor cycles was fantastic with a lift straight up to the rooms. Check in staff were lovely. Unfortunately we were unable to get in to the restaurant for dinner so we went to the attached cafe and had the most amazing tapas, €1 per tapas and a fantastic selection. The young lady on duty was amazing, so smiley and hard working.

Miinukset: One room was next to the lift and this woke the occupants up several times. The whole of our floor was woken by guests from another floor knocking on a door and shouting as they appear to have had a friend on our floor.

Plussat: Close to town centre, only a short walk away. Swimming pool was good (although a little chilly). Breakfast was good in the morning. All in all a good stay.

Miinukset: Nothing

Plussat: Siisti, iso huone

Miinukset: Olisi suotavaa jos respassa puhuttaisiin edes auttavaa englantia

Plussat: The location is great.beds comfortable and Wifi good.

Miinukset: We have stay here 3 times.The first 2 were great.Like all hotels this one is getting old and does not appear to be maintained very well.The bathroom was downright shoddy with mould around the tub and the shower/tub control very stiff and almost unworkable.We had no hot water on wake up after our first night sleep and it was not fixed and hot until about 2PM. The room was hot and the A/C was not working at all probably because the Hotel turned it off since it was Oct 7/8. The breakfast was plentiful but the hot items were cold and not replaced if you ate breakfast after about 9:30 AM . I suppose if you got there when it first opened it would be better. I would not come back again and not recommend to anyone else.

Plussat: Great location; nice room

Miinukset: -

Plussat: The location is very good. The staff was very helpful and nice.

Miinukset: It would be great if there was a kettle in the room and the breakfast had more choice.

Plussat: Cheap and available last minute in July

Miinukset: Difficult to find poor parking and poor choice for breakfast

Plussat: Nice hotel in a fantastic location

Miinukset: Not possible to drive the car to the door, 5min walk from underground car park €18.50 over night. But a nice location you can’t have it all

Plussat: location. Staff were excellent

Plussat: Nice pub next door. Central location.

Miinukset: Impossible to get to hotel roads blocked walked to hotel they gave us a zapper to lower pillars to allow us bring car outside hotel to bring in our bags. Zapper did not work parking was long way away difficult to negotiate one way system. The whole thing took well over an hour.

Plussat: Excellent hotel, clean and a very good breakfast.

Miinukset: The secure parking nearby for my motorcycle was expensive. 18.5 euros for one overnight stay.

Plussat: Loved the hotel meals for their honesty. Real home spun food.

Miinukset: No secure parking

Plussat: A nice traditional hotel right in the centre of the town. The hotel has a parking bay for unloading but if you want to garage your car the garage is a good distance away - and from previous experience very very tight. The rooms are nicely decorated, there are no tea / coffee facilities, unfortunately, the bed is very hard.

Miinukset: The bed - very hard. The 'superior' room (with spa shower) isn't worth the extra cost. Fortunately we speak Spanish, the staff struggle.

Plussat: Overall the interior design,and the location.

Miinukset: The bedroom was very sparse, the only way you could open the window was to stand on the bed,on booking it said view of the garden, all we could look at was the building next door. Asked for assistance with my iPad, he did try but soon gave up

Plussat: Beautiful and kept really well. A home away from home

Miinukset: Very pricy. I’m sure if I shopped around I would get the same cheaper.

Miinukset: Suihku ei toiminut hyvin

Plussat: Great welcome from the owners to a stunning traditional hotel

Miinukset: Nothing

Plussat: The staff were lovely. The location is very central to the main shopping area, and the castle. There is a secure garage at the side of the property for motorcycles to park in. 8 large bikes would probably fit in if properly parked, so excellent for groups.

Miinukset: The restaurant isn’t open, but there is excellent food in the shopping area across the main road. The local authorities had the path torn up outside for repairs. Not the hotels fault.

Plussat: Very pleasant staff. Very secure parking arrangements. Extremely comfortable room on the third floor, so the lift was welcomed!

Miinukset: The breakfast was rather disappointing. The bread/croissants were a little stale and the coffee was warm rather than hot. The choice of items was somewhat limited.

Plussat: The location okay

Miinukset: It was the worst hotel we have ever stayed in and the staff were most unhelpful

Plussat: Right in the city centre, the lady on reception told us where the best tapas bar was - It was amazing.

Plussat: Will go again!

Plussat: Multiple visits to this hotel. Always good. Location is spectacular. Paid a little more this time to guarantee view over castle. So worth it. Ideal stopover for me, travelling on through France. Free parking close by. Multiple bars and restaurants within metres of hotel door.

Miinukset: No complaints!

Plussat: Excellent location close to lovely bars and the historic centre of the town. Good size room and comfortable beds.

Miinukset: The room was too hot at night which was not adjustable and the bathroom was too cold .

Plussat: An old fashioned friendly hotel with bags of history.

Miinukset: We had booked Hotel las Nieves but were unable to gain access. After a phone call we were directed to Hotel Mur so all the review comments relate to H La Mur.

Plussat: Comfy and clean room. Perfect location for exploring Jaca

Plussat: I was up graded to the Hotel Mur. the old world structure and decor of the internal building.

Plussat: Nothing

Miinukset: If you have a car parking is a problem cost me 18.50 euros. Reception is not at hotel so you have to drag your bags 350 meters down the road to check in. Room was a dingy dark in the basement. Not recommended very poor value for money

Plussat: Nothing

Miinukset: No parking! But advertised Not very clean I could barely sit on the toilet as there was just no room Was not until after I booked it, I was told to go to another hotel for key collection and breakfast if I wanted it