Jakarta hotellit Sawah Besar

Plussat: Pool and Spa facilities

Miinukset: Bathroom

Plussat: Proximity to city centre

Miinukset: Hotel looks tired,needs a goodmakeover

Plussat: Nice park for a night walk.

Miinukset: Dinner buffet - offers 8 type of beef lack variety eg sea food and vegetarian No complimentary water Gym - shower area needs cleaning

Plussat: Everything except below

Miinukset: The fact that it had to take more than an hour to convince the staff that its normal that when breakfast is included in a twin room this should be for 2 people was the only downside during this stay.

Plussat: This hotel provides great guest service, amazing restaurants, cleanliness, friendly staff. It has everything that most people are looking for ie 'memorable experience' A luxurious hotel at what I found to be at a reasonable price.

Miinukset: The hotel and its facilities are huge and well spread out. Example to get to gym its a walk and hidden away without proper markings. There isn't general store that I found that provides day to day things like phone top ups, toiletries or children's confectioneries.

Plussat: I liked the pool, the garden and the playground best.

Miinukset: No need to having to use swipe card for lift.

Plussat: did not stay due to flight been cancelled

Miinukset: I was not able to make the hotel because of the flight cancellation. Tried to call and email for cancellation, refund or partial refund in advance. Staff was polite but not even tried to be helpful... they just tell me I booked the hotel online with promotion price and cannot be refund...so disappointed and it does not make sense. There are many other hotels in Jakarta. Will not choose this one anymore. Just share my experience for your information.

Plussat: Nothing

Miinukset: Staff cleaning is not good Very old hotel and need revenuation

Plussat: Sumptuous offerings at breakfast buffet, very attentive staff, as well as secure and luxurious facilities right in the middle of the urban sprawl.

Miinukset: Housekeeping was a bit tardy

Plussat: The property was quite vast with tennis courts, a large pool, walking path, garden, spa, etc.

Miinukset: No negative comments

Plussat: A hotel with vast lush garden in the heart of Jakarta. Great outdoor pools and other sport facilities (8 tennis courts, basket ball court, etc) to keep your kids busy.

Miinukset: Overcrowded restaurant during breakfast. I am a regular guest at this hotel and my last stay was the second times when breakfast was a chaos (the last time it was a chaos was during New Year). There was a large group doing outing. The hotel should've managed this better. I found my breakfast experience during this stay almost unacceptable. The food almost run out, no glasses can be found to get water/juices (this happened for an hour or so). During lunch, we had to cancel 2 of our ordered menus since it did not appear until my family finish our lunch!

Plussat: Good Location

Plussat: Location

Miinukset: Toilet back wash to slow and tool of coocing water not automatic on off (R1012)

Miinukset: Good hotel and recommend it for families... clean and tidy

Plussat: Breakfast was good and staff was good

Miinukset: Air conditioner was not very cold

Plussat: Breakfast

Miinukset: Swimming Pool. Lighting

Plussat: Breakfast was good enough, room was large enough and clean. Location, depends on your purpose of the trip, for me excellent.

Miinukset: Facilities were not well maintained, faucet was broken in my room and blower was missing.

Plussat: The hotel is great and my room at the 17th floor have had all those nice small things which make the life of a traveler easier and more pleasant.Very nice,polite and helpful staff (Denis who works in this hotel, help me so much before I took my taxi to the airport) Fresh breakfast, Absolute cleanliness everywhere.

Plussat: Friendly and kind staff

Miinukset: Staff : Poor knowledge about their product and lack of coordination between departmens The building : looks good from the outside but it's ugly from the inside the cleanliness of the rooms is poor.. i found hair left over from previous guests..

Miinukset: Furniture and interior need refurbishment.

Plussat: The towels a little old.

Miinukset: The property was ok.

Plussat: The manager of the grill bar was friendly and welcomed me very well

Miinukset: I had to wait my room for more than 1 h, the rooms are very old with all the curtains dirty and with holes, in the morning i ve asked the iron and the iron board for time. Staring from 7 i got it at 8.15. Two times the front desk the rejected my call as well. The iron was leaking and i walked out of mybroom with the trousers wet and the iron board was in very bad conditions. Even if i complained a lot they didn't even try to give me a discount or something similar. Staff completly incompetent that thing to solve the problems whatching and listening to you with a sad face. I ve been in many others Swiss Hotel before but this is definetly not the level that this type of hotel is used to do.

Miinukset: everything is excellent and service also good but there is no proper table to hold/placed the things on it

Miinukset: Sufficient toiletries were not provided. Room size is small.

Plussat: To provide transportation from airport to hotel premise.

Miinukset: To provide individual pack between shampoo and body shampoo

Plussat: Very modern

Miinukset: The room are pretty small

Plussat: Location, a kindly staff and very comfort, very worth it with price

Miinukset: Nothing

Plussat: location, somehow above average clean. strong wifi signal, with FAN is a PLUS for me

Miinukset: air con leaking (many customer complaint this), breakfast no good, same floor does not provide smoking area, room not sound proof (hear someone talk loud out side). Mr Eron does not response to my requests.

Plussat: The staffs are very welcoming and accommodating esp Aaron who helped us with our tour.

Plussat: - Good location in north jakarta. - There is an ATM in the building and a mini market next to the hotel. - The shower has hot water.

Miinukset: - Located near from a crowded with a heavy traffic jam in the after noon.

Plussat: Staff very friendly

Miinukset: Nothing

Plussat: I'm having problem when aircond in my room was leaking. ONCE REPORTED THEY CHANGE MY ROOM IMMEDIATELY. GOOD RESPOND

Plussat: Modern room, nice staffs, Flat screen, Hair Dryer, not far from main city, Wooden floor

Miinukset: No AC on hallways no good view from rooms

Plussat: I like the bed include pillow, its good.

Miinukset: I dont like the shower, its cant be moving, completely not comfort. There is no sleeper for us in the room. Thats all.

Plussat: Good cleaning

Miinukset: No room space is very small and no restaurant there no room service

Plussat: Breakfast is good, location easy to find

Miinukset: Room service took a long time just for an extra towel, bathroom isnt that clean

Plussat: Food

Miinukset: Poor wifi

Plussat: The Staff very Nice

Miinukset: To much Ants

Plussat: Staff were polite and nice

Miinukset: Do not put ice cream machine and chiller in the lobby put in other place

Plussat: Food is amazing!

Miinukset: -

Plussat: The room and friendly staff but don't have taxi service

Miinukset: The less equipment in the room

Plussat: Staff very nice, clean room, comfort..

Plussat: The location Comfort

Miinukset: Your tivi cable need upgrading WiFi need upgrading also

Plussat: Great customer service and approach particularly from the 2 receptionists Eliza and Ayes. I was permitted to have a late check-out as my flight was delayed. Clean room, reliable WiFi, delicious breakfast and quiet location. This was my second stay at the hotel and will definitely stay there again.

Miinukset: Nothing

Plussat: Near n clean , staff are friendly

Miinukset: Nothing

Plussat: For this price range an exelent hotel, clean with vrry friendly staff as well in the restaurant. Fast internet.

Miinukset: Location. Nothing in walkable distance but they offer free shutle to Mangga Dua

Plussat: Good value for money

Plussat: Facilities

Miinukset: Location

Plussat: Good location.

Miinukset: The water heater seems not functioning during early morning when it’s supposed to be hot water is necessary for early shower.

Plussat: The room was nice, clean and quiet. Air conditioning worked well and the bed was very comfortable. Front desk staff were very friendly and efficient.

Miinukset: The shower drain was clogged and the shower flooded the bathroom. There was no safe deposit box in the room. Accommodations staff were erratic about when they would clean the room. One morning they knocked on the door at 9:20 am and I was still in bed. There was a spa on the premises which was nice but the staff was very impolite.

Plussat: Quiet location, the spa, spacious room

Miinukset: There are no power outlets next to the bed

Miinukset: No air ventilation inside room's lavatory

Plussat: The Food is good

Miinukset: TV in the room it's very Small

Miinukset: Can not considered as 4 star hotel nothing is 4 star looking except the lobby! Very old hotel Old furniture Not comfortable Breakfast is bad cannot find even cheese! Reception not answering the phone

Plussat: Absolutely nothing.

Miinukset: Everything.. the hotel is very old and rooms furniture is in a very bad shape (we booked 5 rooms). The beds are not comfortable at all and bathroom is not clean. The hotel needs a total renovation in my opinion. Breakfast is way too poor and chefs are not polite at all! The location is the worst of all. We called room service and ordered some food after one hour of waiting we called them again and the said we didn't make an order!! Bottom line the hotel is over rated and the pictures are misleading.

Plussat: Staff are friendly

Miinukset: So dirty and old.

Plussat: Very comfortable room,adjoining shopping malls.

Miinukset: We paid for club lounge,but there was never any staff there.When we rang them they came up and served is then disappeared again

Plussat: The staff were very helpful and friendly. The location was in the center of Mangga Dua so public transport was never a problem. The room was very spacious and had this old world charm to it.

Miinukset: Some amenities are in need to be upgraded. There were some tears in one of my pillows. The water leaked from the toilet to the floor.

Plussat: For guest who will shop or do business at Mangga Dua, this is the best hotel located close to Mangga Dua ITC and the other Malls. There is a direct door to the mall. The breakfast is good.The price is also reasonable.

Miinukset: Many cockroaches were in the room and the room was changed and the same problem

Plussat: It is clean hotel and location was good.

Miinukset: would advise you later my second trip

Plussat: Location is close to the meet point

Plussat: Location and friendly staff.

Miinukset: Tv is flicking and sound having issues. The wifi got problem connecting.