Flic en Flac hotellia

Plussat: Facilities were good, staff were helpful most of the time.

Miinukset: I had more than half of my honeymoon spending money stolen from my room. This made me a feel sick inside, as the person who stole the money would have had to go through both my wife's and my belongings to find this. I reported this to the staff, who informed security and they could not locate or find out what had happened. I spoke to one member of staff who said that this was not uncommon. A lot of the time, when something was taken from my room i.e cups/glasses, it was not replaced. Breakfast times were changed on Saturday to finish early, so we didn't manage to have a decent breakfast, this was not communicated to us. We did receive communication via letter the next day, which was already too late.

Plussat: Location and breakfast was great

Miinukset: Staff decided for you as to which rooms we should be given. Lady at check-in did not understand English well hence messed up during check in

Plussat: We loved everything about the property. Location is great, it’s right on a beautiful white sand beach surrounded by other similar resorts. It’s a 5 min taxi into the main town and it has big shopping mall around 15 min taxi drive if u are in the mood to browse . The facilities were amazing - adult only infinity pool which a clear view of the ocean. Clean towels and lovely bars by each pool and near reception. The food was amazing. We had a half board and it was good value for money with also deciding to have lunch onsite at the restaurant near the beach. Really, i don’t understand why the previous bad reviews. There is nothing below a 5 star standard. Big rooms with shower and bath, big comfy bed, lovely big balcony with sea views, the personnal was AMAZING!! Lovely lovely people that work in this hotel. Entertainment every night which was great. Don’t listen to the bad reviews and visit this hotel as it’s amazing value for money.

Miinukset: Nothing, everything was great. Only that we had to leave.

Plussat: s

Miinukset: a

Plussat: It was ok ,... Room is nice .the view from second floor is great .

Miinukset: Breakfast is the same every day . summing pools is not big enough ...as resort it should be huge ... night entertainment finish early !!!!!! Dinner is below average ,,,not worth it at all...room surface cheaper and better food .

Plussat: Good sunset Employees all very nice

Miinukset: Not a 5star hotel Poor food Poor cleaness

Plussat: The room itself was good, breakfast was exellent and the staff was good as well. Overall, the impression was positive, but the minuses were significant to us.

Miinukset: We had an adjoining room and unfortunately, the soundproofing was pretty bad - we felt as if the person in that other room lived in ours :( The ocean right in front of the hotel was dirty because of the river nearby.

Plussat: Excellent water activites, excellent boat house and bar personal. A beautiful location for the sunset !

Miinukset: While the Boat house and bar staff were very courteous, the restaurant staff were not helpful. The massage was not relaxing the staff though seemed experienced was not good at her massage. The swimming pool was very small.

Plussat: Staff, sea, a very beautiful garden. A very good beach and service.

Miinukset: The rooms for bathing trunks changing were absent on the beach

Plussat: I liked the service and the room was good. The service for arranging trips was great and the staff very friendly and helpfull trying to do whatever they could to do what we asked for. The restaurants was very good and the straff again very friendly. The staff on the beach as well. So positive and the service was fantastic.

Plussat: beach, umbrellas, check in

Miinukset: dinner buffet closed stations early though staff did come through once I requested the dish that was empty.

Plussat: Location,Restaurants

Miinukset: Lack of communication from the hotel regarding weather updates and change of gala dinner date without giving much information.

Plussat: Good place, good restaurant, large pool but only one, large beutiful area

Miinukset: Room was not ready on time, we waited for another 2 hours. Room were dark, dont cozy, needed renovation

Plussat: Fantastic pool area and right on the beach front, both the pool and beach has a number of sun loungers with cushions which is lovely. Also scattered around the beautiful gardens are a number of four poster beds that you can lay on and watch the sun go down. The buffet restaurant has a large selection of food that should cater for everybody’s needs, you can also use the spa pool and sauna with no extra charge. You just need to visit the spa to pre book. The rooms are very spacious and comfortable exactly what you would expect from a 5 star hotel.

Miinukset: The hotel is beautiful and its a shame that the staff let it down so badly, they are useless. If you order a coffee for breakfast you might have to remind them a few times before it actually arrives. The new sentence learnt whilst staying at the Sofitel is “no it’s not possible” They sell it as 5 restaurants. However 1 is a beach bar so it’s more of a lunchtime place to eat not the evening. The remaining 4 comprises of a Buffett (open every day) and Chinese and Japanese (open every other day) plus an a la carte restaurant with approx £80pp supplement. So if you like it or not you will be dining in the buffet restaurant for half you’re holiday. Veginterians or anybody with special dieterty requests be aware. Even though there is a leaflet in the room saying to contact the restaurant manager for an special requests the answers we got was “it’s not possible” that’s the Japanese and al a carte out as they have no veggie options.The Chinese restaurant has 3 options all priced around £15 but when you have paid £100 HB supplement per person per night its not really value for money. The sunloungers are great, but there seemed to be a reserve culture going on. As beds seemed to get reserved with a book or a towel from the night before and the hotel staff did nothing about this. All in all it’s a beautiful hotel. Would I go back. No. So I guess that says it all.

Plussat: Beach facilities Staff very friendly

Miinukset: Check in was too long They took my passport cover then they lost it( called and tried to check with them many times but i was told to wait for call back and i didn’t get any response ) Food was average

Plussat: The staff in general are very nice especially Darina

Miinukset: Food and restaurants and bars should not close before 12 AM.

Plussat: Wonderful place on the beach, great nice and helpful staff, very good breakfasts. Nice small and well equiped gym, fantastic Balinese massage.

Plussat: Breafast and dinner excellent !!! :-)

Miinukset: Sea not clear and blue -:(

Miinukset: It was

Plussat: Private and relaxing

Miinukset: Food needs reform

Plussat: Very beautiful hotel, rooms of a good size, quiet, clean, all sea-view; extremely friendly and helpful staff

Miinukset: Food awful and expensive except for Japanese restaurant which is fun but not to go every day

Plussat: Sea View, Water Sports, Daily Activities

Miinukset: The Food is was not that Impressive

Plussat: architecture is good, with the rooms overlooking the beach.

Miinukset: Once, they left the door of my room opened after cleaning. Not good for security, even though nothing bad happened.

Plussat: Location, swimming pools, on site restaurants

Miinukset: Golf not free anymore if you only book half board.

Plussat: Loved the location, cleanliness of the beach and rooms, kids’ club, free water sport activities

Plussat: everything

Miinukset: nothing

Plussat: The staff were really friendly and gym was well equipped with the necessary machines and free weights. The breakfast was pretty decent.

Miinukset: First and foremost, I booked a villa like room with an ocean view, but I was given a pool view instead and the staff were trying to convince me that this is it. Moreover, the place was filled with bats, lizards and mosquitos and the straw which broke the camel's cow was when I saw a huge rat near the swimming pool. The dinner was awful to say the least and I regretted getting half board package. Although the tried different cuisines during my stay, but it was a great disappointment every night. I didn't like the fact that there's no water or juice served in the dinner with the half board package. Not to overlook that they charge for Nespresso capsules in the rooms given their high rates for the room.

Plussat: The variety of food was very good. It is great you can enjoy the facilities at its sister hotel Sugar Beach, the gym, the restaurants and bars. Staff were friendly too.

Miinukset: Our bathroom smelt of damp. If it wasn't for the fact we requested a room next to our families we would have asked to move. For the price we paid, a damp smelling room should not have been an issue. The finish and size of the beach pavilion room was not to 4star standard. We have stayed in much nicer and bigger beach room resorts for a far cheaper price. The kettle and shower head was also broken.

Plussat: Hotel bar/ restaurant on the beach and bar and food service to beachbeds

Plussat: The atmosphere was Great, garden was enoyrmously nice

Miinukset: Some of the staff was Rude and not friendly, we saw 3 mice in the room and Wanted to change our room but at first they did not want to change it... after hours they changed the room

Plussat: Rooms are single bungalows immersed in a Marvell tropical garden and few steps only from the beach: absolutely unique and exclusive ! Lovely beach, large, white sand and very well equipped . Good choice of restaurants. Personally I have adored the Magenta sea food restaurant. Staff is great, excellent cleaning ! Definitely recommended!

Plussat: The staffs were super friendly and helpful. Check-in process was very chill and relax. The sugar beach hotel is just next door, guests can enjoy the facilities from both sides. We stayed there for 4 days, the dinner buffet had different themes every night.

Plussat: Good location, good beach, good live music but sea cleanness might change due to wind.

Miinukset: Desserts are really in bad taste and water is not free at dinners if you are a half board.

Plussat: Location and settings (beach, gardens, sunset), friendliness of staff (except for grumpy middle aged ladies at the breakfast service who cannot be bothered to serve guests and rather commandeer the young waiters)

Miinukset: Poor value for money compared to all other places we have seen so far on Mauritius: food, both buffet and a la carte, rooms a bit “tired”, pool rather small for the size of the resort.

Plussat: It was the most amazing holiday ever. Hotel is separated of other resorts and it is located in calm place at the ocean. All of resort are beautiful and clean. Personal is so kind, helpful and they try to fulfill your wishes. Thank you Sands Suites Resort & Spa for our unforgettable honeymoon.

Plussat: Great food in the evenings: buffet, but something different every night. Big room, right on the beach. Lots of activities to choose from. Friendly staff. The trip did not start well because of a mistake by hotel staff but they were apologetic and made up for it over the course of our 4-nights stay.

Miinukset: The wait staff often touched our 8-months old without asking. Perhaps that’s a culture thing. Beach chairs were reserved by guests early in the morning and often not used for hours. Not sure what the hotel can do about this though...

Plussat: The staff there were very nice and always ready to help.

Miinukset: Nothing

Plussat: Hyvä palvelu, tuntui turvalliselta.

Miinukset: -

Miinukset: Frankly it's a bit overpriced

Plussat: The view, the quietness , the people ( guess and staff). The food even thu it was a buffet was very diverse and good ! I loved it !

Miinukset: The spa option was not great. My anti cellulite massage was disappointing and very expensive (75euros). In general the drinks are not included and pretty expensive ( 8 euros).

Plussat: Sands Resort has best possible geographical location in Flic en Flac- area. View/scenery from all areas of the hotel (including rooms) is like from fairy tale. Pool area and beach are perfect with infinity pool and perfect white sand beach. And best of all is service and the attitude of all hotel staff towards to their guests. Especial thanks in this respect to Brenda. Price/quality ratio is excellent.

Miinukset: Hard to say. This place ranks officially to 4 stars and it definitely meets this criteria.

Plussat: Relaxing comfortable atmosphere. Friendly staff. Excellent facilities. The property is located at one end of a very long wonderful beech, great for walks or jogs.

Plussat: Experience here is absolutely fantastic. The resort is at the end of Flic Flac beach. Few of the things I enjoyed: 1. Spa is fantastic and reasonably priced - try the Ayurvedic massage 2. Rooms are very big and cleaned twice per day 3. Food is delicious and they changed menu every evening so you don’t get bored (the buffet one) 4. Pool is very nice (infinity pool) and you always found a sun bed so din’t felt crowded 5. Beach and water very clean 6. There are activities included: such as live music, traditional dances, boat trips etc Well done to the team who makes effort for the guest to feel looked after!

Miinukset: Nothing not to be liked

Plussat: Privacy, cleanliness, helpful and very nice staff. Thank you for making our honeymoon and my wife birthday a warm and nice memorable experience.

Miinukset: Far from most of the common tourist sites

Plussat: I liked the Maradiva compound, the cleaning that they come twice a day without any disturbance and the Japanese restaurant. I love the gym and we get 3hrs complimentary cycling

Miinukset: The for and the knife that was there in the bedroom for the complimentary dessert was not changed since day 1, and it was there uncleanliness for the next three days

Plussat: Incredible breakfasts! The most delicious vegetable curries and eggs of your choice cooked on the spot! Superb location. Great kindness from all staff for example having finished lunch and left our table on the beach one day, it began to rain. Our waiter came racing after us with an opened umbrella! Absolutely all staff members - cleaners, gardeners through to management so friendly and welcoming

Miinukset: I don't want to criticise as all the staff are wonderful but the following comment is a training issue. On the first day, too much repetitive information ie: the various restaurant opening times and locations from different staff members. Obviously everyone is trying to be helpful to new guests but it is somewhat overwhelming.

Plussat: The receptionists and welcoming service were great, and I also like the room services and housekeeping work. the staff in the resort were friendly and awesome. I've stayed at villa with private pool, and it is very nice, modern, and clean. I found Shataf in the toilet which is great for me. I Do recommend this resort for the honeymooners.

Miinukset: Long walk to the restaurant, the reception, fitness center, and spa, however, the resort provide golf car to pick you up from your villa to any place in the resort I've my dinner at The coast2coast restaurant, and honestly I don't like it due to the limit of option of main courses.

Miinukset: Lights were flickering when they are turned off, bathroom smelling

Plussat: Beautiful hotel, great location. Very peaceful and quiet beach - prefect for a relaxing get away Great food in a selection of restaurants. Staff were exceptional - very friendly, always helpful, genuinely amazing

Plussat: The pool was really good and the staff were very helpful

Miinukset: There are a lot of ants even on the table for breakfast and it was disgusting

Plussat: Swimming pool.

Miinukset: No coffee/tea in room as per the advertisement. Limited supper menu. No tours as per advertisement, had to look for these elsewhere. The airport shuttle service is not included, must be payed separately.

Plussat: The Hotel was absolutely fine for 3star rating. It was only over the road from the beach. Our rooms were comfy, kept clean every day, linen changed v regularly. The breakfasts included not only had continental but cooked food on request. The evening meal we decided to have every evening, as not only was it excellent food, there were 3 courses with a choice of 2 mains, and it was truly good value. Around £20 for two of us with a drink extra but still not expensive. I also can't speak highly enough of the Manager Maneesh & his staff during our Corona Virus nightmare visit. They were all brilliant & so helpful. I would definitely go back.

Miinukset: Nothing springs to mind at all as not to be liked.

Plussat: Great Hotel Staff..Suresh,Daniel,Sangella

Plussat: Lovely green garden with the room's patio overlooking the garden. Restaurant staff were very nice and welcoming. The public beach accross the street is excellent for long walks in the sand.

Miinukset: The bathroom is a bit outdated, though very clean. Booked an all meal plan, but could have skipped lunch, because there is not much choice(pasta Bolognese every day).

Plussat: Location, just opposite beach

Miinukset: Basic amenities like drinking water is also not provided. They refused to accept even USD but took Euros instantly

Plussat: The breakfast was good. The service was impeccable. The waiters were very nice and friendly. The scrambled was OK, the sausages was excellent.

Miinukset: There was bird refuse on our balcony when we checked in. That was the only bad thing for us because we expect it to be cleaned before we checkin.

Plussat: The breakfast was horrible....and tasteless

Miinukset: There is no tea and coffee in the rooms, yet there is tea cups...there's no water yet there's glasses. You are not allowed to buy drinks from the bar and take it up to the room....ridiculous set up........so we ended up buying cokes at the local store outside and taking it up to the room...yet there is a fridge in the room....

Plussat: Hot chocolate

Miinukset: Breakfast extremely basic. Charges not justified

Plussat: The hotel is superbly positioned and fabulously clean. The rooms are a great size and the beds are very comfortable. The pool needs a bit of resurfacing but it is crystal clean and in a wonderful spot to provide endless views of the horizon.

Miinukset: The restaurant is very pricey and the food and drink quality is substandard. Incuded breakfast for half board is fine but not sensational. Although the view is very hard to beat. Staff are smiling and friendly but do not respond to requests or notifications of room problems even after several attempts. The bar fridge in the room struggles to achieve a small level of coolness.

Plussat: Actually it good location and Staff they try to give good Service but Still they are not well organised Nice pool and beach Restaurant food is good.. We had both breakfast and dinner

Miinukset: There was bad smell from pillow My first room there was water drop from air condition and they took time trying to solve problem finally they change room Upon cheek in they asked me to sign to be responsable for anything lost if not kept in savety box !!! ,,this attitude make me worried from start No Hotel oriantation like oher hotels

Plussat: The staff was nice (almost all of them), the beach is private and in 1m walk on the beach you can reach flic-en-flac. you can do snorkeling everywhere and there are a lot of fishes. We have even seen mantas near the beach! The resort have a lot of trees, and beautiful birds are there during the day (and harmless cute bats and geckos during the night). The food was really good and a lot of choice.

Miinukset: The services offered are not exactly as listed in booking. there's no free shuttle from/to the airport, that will cost you around ~50€ per way in a taxi. Most of the services are offered by nearby town facilities, not by the hotel. The spa is really expensive, but you can find cheaper ones in the nearby town.

Miinukset: Service was not to expected standard. Too many trainees who lacked experience worked there. They should have been guided by more experienced staff. The service at the bar was too slow. I had to wait ten minutes to get a drink though there were not many people at the bar.

Plussat: Great resort with friendly staff, great amenities and views. Those 2 infinity-pools were awsome and the resort was full of greenery, it feels very peaceful

Plussat: The hotel in general is very beautiful in lovely settings

Miinukset: On arrival we were greeted with a refreshing drink And the porter took care of our suitcases. The porter was a great guy helped us no end throughout our stay. Cleaners of the room’s excellent. I believe that the waiting on staff need training to Be pleasant to guests. There seems to be plenty of waiting on staff at the hotel but soon as ever you require anything it seems that your totally ignored. My wife and I seemed to spend most of our holiday chasing staff for service Not good.

Plussat: Food was good especially combination of European and Indian cuisine give a lot of choice at all times. Staff were very helpful always and polite. The infinity pool was a great attraction for the kids. The indoor games room was also a good time pass when at leisure. Free water activities like glass bottom sea ride and kayaking are good fillers, if one is with kids.

Miinukset: The room cleaning services need improvement. We find some places the same stain as we left it a day before. No complementary drinking water bottles provided in the room, whereas bottled water is damn cheap in whole of Mauritius. The hotel provides very limited option of fruits and surprisingly local fruits like mango and litchis were not at all served during our four day stay. Whereas mango is abundantly available in whole of Mauritius, including in the resort trees itself. There is a kid club, but it is very outdated with no proper equipments.

Plussat: Location was good. The man made rock walled swimming area in the ocean was fun and safe to explore with lots of fish and even a small moray eel. Staff were good at arranging outings.

Miinukset: Service at meals was mostly good but I found myself chasing coffee in the mornings. But it was very good once I got it. Eventually I learned to seat myself strategically so that I got lots of server traffic past me. No service at all pool or ocean side and the burger bar near the furthest rooms had very limited hours. Found it easier to just stock up in town and self serve when lounging near the rooms.

Plussat: The staff here are very happy to help and very approachable. The hotel is lovely but certain areas could do with a refresh. Overall, the food, staff and location are great. Within walking distance you have shops, spa's and other hotel's where (if you book and are wearing long trousers for gents) you can dine out in different places. We stayed only 2 nights but it was very nice.

Miinukset: The lady in the spa was not the friendliest and seemed to be unwell (coughing, sniffing and sneezing) for that reason we booked at another spa within a short walks distance.

Plussat: - location -beach - pool - food

Miinukset: -weak WI fi on the room

Plussat: Dinners were very good.

Miinukset: Beach in front of hotel wasn´t upkeep.

Miinukset: Not very friendly staff, and they didn't clean the room properly daily. There was sand in the bed every day.

Miinukset: Asiakas wc:tä liian vähän. Allasalueella voisi olla myös wc.

Plussat: The view, the size of the room, the bed-it was really comfortable, cleanliness. The breakfast is plenty and have all the things that usually a hotel have. The staff was really nice and we always find free sunbeds for us at the pool and the beach too. Every day we get a free bottle of water in our room. The beautiful long beach before and after the hotels beach! We could have a minimum 20-30 min walk on the white sanded beach in both ways.

Miinukset: Nothing, it was a great stay for us, thank you!

Plussat: Best location very neat and clean hotel resort. Breafast is very delicious and also dinner.

Miinukset: Nothing else.

Miinukset: Staff was sometimes confused. Long waiting times for orders. Dirty beach. Unbelievable many sea urchins at beach and in shallow water in front of the resort.

Plussat: Erinomainen kokonaisuus ja todella vastinetta rahalle. Mukavat näkymät huoneista (meillä merikin pilkotti). Kaikki kuului huoneen hintaan, aamiainen, ilmastointi, Wi-Fi, kuljetukset rannalle. Pidimme hotellista todella paljon. Kiitos henkilökunnalle onnistuneesta lomasta, viihdyimme hyvin 10 päivää. Overall excellent and truly value for money. Nice views from the balconny (we got the sea view too). All included room rate; breakfast, air conditioning, Wi-Fi, beach transfers. We really liked the hotel. Thanks to the staff for a successful holiday, we had a good 10 days.

Miinukset: Aamiainen ihan ok, saisi olla monipuolisempikin. Wi-Fi kuului heikosti perimmäisiin huoneisiin. Breakfast ok, could be little bit more variation. Wi-Fi was weak in the Second floor rooms.

Plussat: Cleanliness

Plussat: Erittäin siisti ja hiljainen pikku hotelli. Aamiainen riittävän hyvä pitämään nälän kurissa pitkälle iltapäivään. Shuttlekuljetus. Siistit altaat.

Miinukset: Sijainti pari kilometriä rannalta. Se oli toki varatessa tiedossa mutta lievä ylämäki rannalta hotellille otti vähän voimille. Toki hotellin shuttle oli käytettävissä.

Plussat: Lovely hosts, quiet location, good breakfast, nice pool area, bright white towels, good restaurants on the walking distance.

Plussat: Balcony,Room Shuttle service, but it damage that after 8pm it was unavailable .

Miinukset: When it was time for swimming the pool man put clorine and we to tell the personel to switch on the pool. The driver was not welcoming and refuse to help us. It will be great for the guest to have dinner on checking day at hotel exceptionally. Fruits was not fresh it look like it was from the day before.And please d'ont give luncheon meat for break fast some bacon will be better.

Plussat: Clean, good size room and very nice and helpful staff

Miinukset: The location was a little further from the beach as we anticipated (20 min walk)

Plussat: Hintalaatusuhde hyvä, aamupala ok

Plussat: Henkilökunta aidosti ystävallinnen, hyvä sijainti lähellä bussipysäkkiä, Spar-kauppa ja ranta. Rantapyyhkeet.

Miinukset: Pyyhkeet osalta liian kuluneita ja vanhoja.

Plussat: Breakfast was great and the staff were very friendly!

Miinukset: Rather overpriced for what you get in return. The walls are very thin and you can hear neighbours and music at all hours from across the road

Plussat: Great location (just opposite the beach) and helpful staff. Excellent buffet for both breakfast and dinner! Highly recommended!

Plussat: Sijainti lähellä rantaa, kauppaa ja pankkiautomaatteja oli erinomainen. Henkilökunta oli ystävällistä. Aamiainen oli hyvä.

Miinukset: Tilat olivat osin kuluneet ja kylpyhuone olisi voinut olla puhtaampi.

Miinukset: The live music in the hotel restaurant was so loud I could hear it to my room, which wasn’t even close to the restaurant. Luckily it stopped around 10 pm.

Plussat: Very well situated, 2 min walk from the beach and you can even ask hotel for umbrella and chairs for the beach. Nice hot pool in 1st Floor. The live music, bar and food excellent, every night a different theme. Well done

Plussat: Very close to the beach. And very close to the ATM’s and shops. Special thanks to Gael from the front office, for helping with my requests.

Plussat: Location

Miinukset: Bath tub plug was not working...closet door came off.....bed not comfortable.. toilet was dirty on arrival....noisy in hall ways... because the walls is not sound proof...only 1 channel was working on tv....hotel needs maintenance

Miinukset: Hideously loud music in the evening without prior notification. This made any conversation in our room impossible. No or inadequate reaction from staff.

Plussat: The room was clean and the beach excellent

Miinukset: The food choice was very limited. And the staff laid back