Candlewood Suites Jersey City - Harborside

The area

The day shift front desk. My flight was delayed and my wife got there first. I sent an email asking if she can check in for me so she can get access to the room already. Beside this booking was already paid she offered her credit card with the reservation number. Filipino guy working at the front desk didn’t honor that and made a comment stating “What’s the email going to do?” He didn’t even offered my with to take a sit and wait at the lobby instead he sent my wife back to her car and told her to wait outside in the car. You guys really dropped the ball on customer service and cleanliness of the facility. The hallway carpets smells and filthy. I hope other guests don’t have to experience what we had been through. It’s a good area and we expect nice treatment from your property.