Jounieh hotellia

Plussat: very clean, excellent room service, very good hotel staff

Plussat: Amazing Hotel beautiful lobby, great staff, clean, accessible.. will definitely be the number 1 option when going to Lebanon. Worth to mention that over the last 15 years of frequent hotel use I’ve never encountered such a helpful staff, the front office Jad I think was so decent, helpful soooo respectful. The other team were great as well. One of the greatest hotel crew Ever.

Miinukset: Breakfast buffet could have more options

Plussat: Very clean

Plussat: Clean and close to everything

Miinukset: Room service openned the door by mistake 2 hours after check-in without knocking the door.

Plussat: Firstly I would like to thank everyone who works in this Hotel. They were very kind and professional. And a special thanks go to ‘Ramez’. Everything was fantastic, the top floor restaurant has a good atmosphere, the food and shisha was great. I would recommend the hotel to anyone who wants to have a comfortable and a luxury stay

Plussat: Every thing met my expectations

Miinukset: Nothing... every thing was going nice

Miinukset: Not clean room when we received,,

Plussat: - The location is great with amazing view of the bay and the mountain - The pool is very clean and nice with amazing view - The Senferian restaurant in the hotel is very nice and cosy, with nice view, nice decoration, friendly staff, delicious food, rich menu - The staff are very friendly, welcoming, and professional - They gave me free upgrade to my room, that was very nice - The breakfast is delicious with a very nice Lebanese set menu - Room is very clean and comfortable, the view from the room was amazing

Miinukset: Really Nothing

Plussat: Location is great, but that's about all when it comes to the good points for my stay at Princessa. This wasn't the first time I've stayed here, but it will definitely be the last. Pleasant stay back in July/August 2019, at that time service was excellent. My subsequent recent stays were, however, bad to say the least.

Miinukset: Booked hotel online and arrived at 7:00pm to check in, only to be told that my room wasn't ready. Was told it would be ready in 20 mins. It took 45 mins for the room to be ready, and that was after I became disgruntled with the staff that claimed that the booking was made with short notice. Excuse me, check-in time is noted as 2pm at the time of making the booking online. The breakfast is mediocre at best. Last stay, the food was fresh with a wider variety to select from. This stay, they've squashed the variety. The English bread was stale with some other selections tasting like cardboard. Head over to the gym and if you happen to get thirsty during your workout, you'll walk over to the Water Cooler to fill up some water, but there won't be any cups. You'll need to remind the staff to replenish the supply. Upon checking out, staff at front desk noticed I wasn't happy. I gave them my feedback and they were apologetic and apologized. To their credit, I was contacted on my mobile phone shortly after leaving and was told that on my next visit, they will go out of their way to offer outstanding breakfast and room upgrade......but....the damage has been done. I will not be returning.

Plussat: Everything was great rooms very comfortable and clean and the staff very welcoming

Plussat: Everything

Miinukset: Nothing

Plussat: As I arrive at the hotel you are greeted by the doorman who was very sympathetic, the receptionist (unfortunately can not remember her name) was very friendly and had a smile on, which for me is very important. Explained to me everything I needed to know. They attended to my requests perfectly, I had a beautiful view of the sea and the room is reasonably sized. - The bathtub was in need of some repairs and had lots of stains. - Breakfast could've perhaps had a little bit more variety, however, the egg station is very agile and the staff is super helpful and always seeking to help with a smile. Overall, I definitely recommend it!! Small things are too small compared to the service and staff! Well done guys!

Miinukset: - The bathtub was in need of some repairs and had lots of stains. - Breakfast could've perhaps had a little bit more variety, however, the egg station is very agile and the staff is super helpful and always seeking to help with a smile.

Plussat: Location of the Hotel was very good, They have a good service. Staff were very polite and cooperative.

Miinukset: I was expecting more for the price I paid for the room. Their rooms are clean but needs renovation from inside. I did not like the was they cooked their food because it is not taste at all. Personally, I think they should look into the room prices and their food taste and presentation to attract more customers,

Plussat: The staff was very polite, welcoming, and helpful. I was provided with a very good room upgraded to see view with balcony, the food was excellent. Staff were great and exceed my expectations specially upon arrival.

Miinukset: None

Plussat: Great and courteous staff. Property is all updated and well maintained

Plussat: I love the stuff there very friendly and amazing hospitality specially the receptionist and the pool bar Manager , I’ll do it again and visit the hotel with the family

Miinukset: The furniture little bet old

Plussat: The stuff so friendly The housekeeping The room space The location The sea view The quality of the food

Miinukset: Nothing

Plussat: It is quiet, very clean and elegant hotel. Good service

Miinukset: Some of the food. Room is not full sea view even it is diplomatic boutique suite

Plussat: exceptional view..clean...nice staff...

Plussat: I loved the room it is cozy and nice and the view is amazing. The staff were welcoming. The Jacuzzi location is amazing.

Miinukset: After turning the jacuzzi on there were some small debris in it. The parking is not good, there is a very narrow road to drive in it and sharp turns and there were no signs showing where to park, so it is better to take the valet parking option at the door. Plus you might end up in a dead end where you have to drive back in reverse.

Plussat: The view was amazing also the style of the wood in the rooms and the hole hotel is warm and lovely the staff was extremely lovely and kind

Miinukset: Actually i don’t like some missed up details the sleepers was missing the bathrobe was missing also we should ask for a hair dryer . another issue was a technical problem in the window but that wasn’t a problem !! it wasn’t a rainy day other wise it could be a problem . finally I felt that the location of my room was not that much i had a suit located at the first floor maybe i should ask on the check-in for higher floor . also i booked a superior suit and I expect to have a bigger suite since the once i had was V shape on a corner

Plussat: The amazing panoramic view from the room and their restaurant “Chapo Ba”

Miinukset: The breakfast needs to be ameliorated. Although it was served in the room which is nice, the egg was cold and we expected more variety

Plussat: Location The location of the hotel is very close to the Jounieh old city, i visited on foot. Close to the highway and easy to find.

Miinukset: Hotel did not have an ironing board, i was given an broken iron and told to use the bed as an ironing board. So i sent my clothes to be pressed instead, which cost $50 USD. No blow-dryer in the room. When i asked for one they said they did not have. Then on the last day while checking out, i mentioned this fact, and the response was "We have blow-dryer, you should have asked"...Really? Staff could not communicate properly with my partner who is anglophone...good thing i can speak a little Lebanese. We booked a room with 2 beds, breakfast, and a sea view...instead we were given a room with a view to the neighbors (they call it mountain view). We had no breakfast included, and had a king size bed..which they later split to two single beds. The location of the hotel does not allow for a mountain view or a sea view, so do not be deceived with the additional cost for such views. The hotel faces north and south from either way...the Mountain and the sea are West and East. It is good enough for someone travelling on business and wants something cheap. Or someone that needs to rent a hotel room for casual intercourse. Otherwise, it is not recommended for someone travelling in a couple for recreation.

Plussat: The staff was very hospitable. The breakfast was especially made fresh for us and was delicious.

Plussat: Highly recommended, ask for the pan-cake at the breakfast. One of the most delicious pancake...

Plussat: staff, location, prices are great

Miinukset: a bit overated. you will find all amneties in the room but needs a bit of added maintenance for a 4 star hotel

Plussat: Big rooms and dining room

Miinukset: No coffee and tea no toaster

Plussat: Room is spacious and very clean and comfy

Miinukset: Nothing

Plussat: Nothing

Miinukset: Nothing. Managment dont bother to respond to there customers.

Plussat: I already put 2 reviews b4 and i still like this hotel a lot and highly recommend it to guests. The tranquility, the amazing view from the balcony and being away from the traffic and noise makes it the best for me. Also the professional friendly staff, all receptionists and room service personnels are professional and friendly.

Plussat: The rooms are pretty comfortable and clean, and staff is very nice and helpful.

Plussat: Everything was nice and clean and very private, the gentlemen who showed us to our room (roni) was very polite and professional.

Miinukset: We loved everything

Plussat: The hotel location is excellent, walking distance to restaurants and grocery store. Breakfast was delicious. The staff were very friendly and helpful. Comfortable bed...

Plussat: Madisson is a very lovely place to stay. Their staffs were very professional with the "can do attitude" always smiling. They went out of their way to make a birthday cake for my husband. We also enjoyed the complimentary bottle of wine We will definitely stay here whenever we visit Lebanon

Miinukset: Nothing not to like

Plussat: Excellent hotel, friendly staff. We got free upgrade and late check out. Indoor pool is very useful in bad weather and is very warm. Breakfast is very good. There are spa facilities.

Plussat: the hotel was fine over all, but comparing with the rent its not as expected anyway i was almost relaxed .

Plussat: Perfect

Miinukset: Nothing

Plussat: I have stayed at a lot of hotels in Beirut, this one is my favorite. I was really happy with everything in the Madison especially the staff, they were wonderful. . clean and comfortable.

Miinukset: They charged us the $ with higher rate than the official rate in LBP

Plussat: Great location, services was fantastic, rooms were large and comfortable

Plussat: The view & the room space .

Miinukset: The bathroom shower box is extremely small compared to the room’s size. The breakfast is 4 stars not 5.

Plussat: Amazing sea views, great location, friendly and helpful staff, excellent breakfast and over all perfect vibe!

Plussat: the staff was really friendly, food was good too

Miinukset: that we had to leave the pool at 6;30 and that we couldn't access the beach

Plussat: Nil

Miinukset: Very clean and the staff are nice

Plussat: Great facilities. Amazing breakfast. Friendly staff.

Miinukset: Staircase in villa was uneven a couple people tripped on it.

Plussat: Everything was up to standard. Great staff and services at affordable prices

Plussat: Swimming pool and location

Miinukset: Room is not clean and small and there are many insects

Plussat: the stuff were so kind and helpful, the room was clean and the breakfast was so delicious. the pool is so clean and specially relaxing when you swim at night.

Plussat: Good location , clean and Great Staff

Miinukset: Nothing

Plussat: Great location! The suite was well equipped and staff attended to us very quickly when we needed them. Love that the wifi was free too. Will definitely stay here again!

Miinukset: I wish our free breakfast was sent up to us as we couldn’t wake up in time to get downstairs!

Plussat: The location and cleanliness

Plussat: Modern, clean, comfortable

Plussat: Very beautiful hotel, exceptionally clean, great staff, fantastic stay thankyou to all

Plussat: Special thanks for Mrs.beba she is really one of the best receptionist that i ever met. She is really professional.

Miinukset: Mr.jack the receptionist just thanks

Plussat: Location is good. Private balcony was nice and caught the sun in the afternoon. Staff were really polite.

Miinukset: Shower didn't work. Also only had hot water for one of the nights I was there. It was lukewarm aside from that. TV didn't work either, but I didn't plan on watching it anyway. Internet wasnt great, but it did the job.

Plussat: The stuff are so friendly and offer excellent service. Wifi is good. I like the room and the jacuzzi. Also the breakfast was delicious. And the room's atmosphere is so romantic. I like everything about this hotel.

Plussat: Top! Quiet place, feels like home... staff is really helpful and friendly Next to the seaside.. All you need for a good vacation ! Really satisfied. I stayed on September , room 504 and 701 With my wife... the place is really good!! I will book again this hotel next time in Lebanon.

Miinukset: Room service (housekeeping) is very slow and it on request, you will wait at least 1 hour some time 4 hours To get your room clean.

Plussat: Nothing

Miinukset: Everything

Plussat: The cleanliness was ok and beds ok

Miinukset: Booked a double room via bookinhey offered an upgrade with extra charge. We took it because we had to. the Bathroom faucet bombarded water all over except the sink, shower door will not close completely, the toiletries of poor quality, the table in the balcony was dangerously unstable, and sitting there was impossible because of the AC unit foul hot air, unless u turn the AC so the outer unit won't work. The location on map is fine, but the description and reviews failed to mention that its located on top of a steep uphill. You have to be 20 and in good shape to venture out more than once, especially when your budget for taxi is limeted. Another hiccup is also location; two super night clubs (dancers n all) below n next to. The room vibrated till dawn.the breakfast is served AFTER 9 (?!) We went up to the roof for breakfast and had to serve ourselves and look for salt and other stuff behind the counter. Now to the real turn off; the manager Edmond was not cooperative and a bit condescending (a bully even) when we wanted to get out and not stay the second night, he only waived the upgrade for that one night and said that booking.com will not allow cancellation and they charged the hotels 40% of reservations made through them. I don't know if that's correct or not. Anyway we lost 2 nights budget (one sleepless night and another we forgo). What made me upset is that we changed to a great 5 star hotel in Al Hamra area in Beirut with same deal.

Plussat: Pamela was a great host, she even made the unavailable things available to make our stay more pleasant!

Plussat: Location, value, breakfast, views, parking, reception.

Miinukset: Staff needed to focus on cleanliness a little effort would make a lot of difference

Miinukset: The water was cold, i had to ask to have it warm many times. The breakfast was agreed to ask what we wanted and at the end was not as said, was only possible what they wanted to give. The hotel is old, i upgrade the room to a bigger one with jacuzzy, was nice but checking the other places I found it expensive.

Plussat: The stay was good overall, the spa bath was excellent. Recommended for couples.

Miinukset: Should put more shampoo in the bathroom and a new soap not used one.

Plussat: Top! Excellent hotel, warm welcoming, great staff: Antonio, Sylvie, Michel. Delicious food. And professional farewell from the owner.

Plussat: Food it’s very nice

Miinukset: View is super

Plussat: The best hotel in lebanon, great staff and an amazing service. The owner him self made sure that we got everything we need. Thanks a lot

Miinukset: I recieved a phone call from the hotel after leaving for the afternoon/night to check about my whereabouts. It shouldn't be any of the hotel's concern.

Plussat: Location, pool and staff

Miinukset: Terrible room lighting, cleaning services never leave towels had to call down every day and bed was very uncomfortable

Plussat: The staff were extremely friendly and they made sure we were satisfied with all the details. The pool was calm and the stay was very relaxing!

Plussat: There was a festival during our stay which made it worthwhile. Right outside the hotel. We got a room with a room, I suppose it’s the only other good thing that came out of the property.

Miinukset: The rooms are outdated and breakfast is repetitive. It’s okay for a 3 star hotel, just overly priced.

Plussat: friendly service. the staff go out of their way to please us. thye managed to offer us a sea view room for the same price of a mountain view.

Miinukset: breakfast could maybe include more variety or water and or juice

Plussat: The back pool & sitting area was spectacular. Breakfast was nice & quick when you order. Receptionist were very friendly & helpful.

Miinukset: Lack of bathroom facilities no soap holder, towel holder or any kind of hangers to use. Shower area so small & uncomfortable. Curtains were filthy need to be upgraded.

Plussat: View stuff stuff stuff stuff

Miinukset: Non varieties in breakfast Internet connection very week Non activities in hotel Toilet is very small inside the rooms Air condition in the lobby

Plussat: sea and mountain View

Miinukset: Many big stones on the beach you can't swim there Dirty touilets and broken dush pipeline Small pool

Plussat: The sea veiw is nice