Uncle Billy's Kona Bay Hotel

The view was nice and the bed was comfy but it was dirty.

One staff member at front desk did not finish completing our booking and left. Another kind, older woman (who claimed that she doesnt usually work at front desk) had to complete our reservations and give us our keys. The beds were too small for 4 people, bed sheet was dirty containing hair and insect body parts. We paid almost $200 for our stay and was told that we got upgraded to deluxe for "Free". We've always loved staying at uncle Billy's. We are returning customers for many years. Never had problems. We've made so many awesome memories here in kona and in hilo uncle Billy's. Mahalo nui for many years of service and allowing us to make awesome memories that we will always cherish. A hui hou!

Nothing

Could not check in when this app said I could Rude staff

There was not any breakfast

Great location. Very nice staff.

Phone in room broken. Bathtub was 4 inches lower to step out of than standard tubs. No hand rails on wall to grab hold of for making getting out of tub safe. No microwave. Housekeeping knocked on door at 8:30 even though Don''t disturb sign was ou