Randholee Resort & Spa

Good view.

One of the worst hotel experiences I have ever made. I have never had so uninterested hotel staff, who don't even try to meet a single customer request. I made a trip with my brother and a friend in Sri-lanka and we crossed Kandy. Therefore we decided to check into the Randholee Resort Hotel. We arrive late in night, at about 9pm, we though that there is still time for 30min. swimming, because the pool was open till 10pm. For check in we show 2 passports and the hotel staff say to us, that we can leave our baggaes in the 1st floor and we can take a seat in the ground floor's lounge. We got also refreshing tissues. So far so good. At this point, the struggles begins. After 25min. of waiting in the lounge, I asked at the reception if it is possible now to check in, cause we still have planned to go swimming till the pool is opened, and by reason of arriving really late, we were not really happy about the waiting time. I saw that our passports and the room key were already prepared laying on the reception desk, so I think that they have forget to tell us that we can check in. I was also looking for someone who can take the refreshing tissues, because we hold them for 25min. in our hands, waiting for someone who take the towels away or tell us that we can check in, really nice (sarcasm). We had a friendly hotel staff who show us the room, it was now about 9.30pm, after entering the room we realise that our baggages are still not here and I asked him, where are our baggages? He looked in the room and say to us, that they will bring us the baggages. So I think that they leave our baggages in 1st floor and forget them to bring them in our room while we are waiting in the lounge. Maybe next time you can say to your hotel guests that they can bring the baggages for their own in their rooms, I think thats much safer. So we waited again for the baggages, because our swimwear were in them -.- after another short 20min.