Sanya hotellia

Miinukset: Breakfast staff under 5 star level They did not get enough training

Plussat: Games and huge garden and pool area

Miinukset: Food choice and quality

Plussat: Everything else

Miinukset: Service during breakfast: staff low quality

Plussat: Views

Miinukset: Nothing

Plussat: Breakfast buffet is quite good, delicious. The beach is perfect. Can take perfect photos. The garden is very good with green green grass of home.. The big fising tank is excellent and interesting to people. Room's balcony is nice.. Near taxfree shop..

Miinukset: but washroom is a bit small... The lunch and dinner buffet is a bit expensive.

Plussat: Friendly staff and nice environment . Nice aquarium and restaurant .

Miinukset: area of the pool small and staff not available permanently at pool bar .

Plussat: Very clean at all places. Rooms are very practically,big and very clean. Personal is very polite and a lot speak also English. Breakfast is well organized and complete. A lot of variety and a lot of health food. The swimming pool was never overcrowded and you could easily train. The equipment of the fitness has a high quality standard,worked very well and was always cleaned. Although we don’t have children, we saw that the property gives the children a max of facilities.

Miinukset: Difficult to say, because the property is perfect. The only recommendation I,could give is: Make a smooth overstep from the property to the see. The concrete on the see -side should be eliminated. You could avoid the sand-erosion by making the smooth overstep and avoid a blockage of 2m hight. You can’t win from erosion, so,.. make it smooth. It is more save and gives you the perfect see-View.

Plussat: breakfast is fantastic. and location is convenient,

Plussat: First of all I want to thank Ella from front desk for giving us an upgrade and Anjali for her kind assistance. The hotel was super with its pools, location and facilities were great and comfortable. Room was really big and perfectly designed, Sand restaurant has great atmosphere with nice singers, breakfast was superb with bunch of choices.

Plussat: Kind staff and comfortable conditions.

Miinukset: Nothing

Plussat: Ritz-Carlton is Ritz-Carlton. Even if it’s ain’t new. Everything was great.

Plussat: The beach has the cleanest sand you can find in Sanya.

Miinukset: We went on an odd time when the typhoon was out.Hence couldnt loiter around

Plussat: Very Kind!! Especially club lounge staff. Name Lily Very Good!! Kids program

Miinukset: Never

Plussat: There is no way I could stay at Ritz-Carlton Premier Ocean View Room at this price in the world. The oriental style architecture is beautiful! The room is spacious, bathroom and bathtub are clean, all the personnel are kind, a wide selection of breakfast, beautiful gardens and swimming pools, and the beach is right in front of the hotel.

Miinukset: 1. I did have the ocean view from the room, but it was a little less than I expected. (pic attached) 2. There was nobody, literally nobody except a front desk manager speaks English! (I am not from an English spoken country) I guess Chineses are major customers there and the hotel does not need to recruit foreign customers. Translation app is must. 3. All the restaurants were pricey even though the foods were superb. 4. The time I stayed was August, but the restaurants and cafes did not provides ice water since Chinese people drink hot tea even in summer time. So I tipped waiting staff and housekeepers 5-10 Yuans (around $1-2), to get a ice bucket.

Plussat: Hotel staff is super professional and friendly. A warm thank you to AmberLots of activities planned on a daily basis for the kids. Breakfast is outstanding in variety and quality.

Miinukset: The fact that the restaurants have limited opening hours.

Plussat: Comfortable, Chinese-style and family-friendly hotel at Yalong Bay Beach. We were happy to enjoy the amenities of VIP status (probably because we had booked a deluxe family suite). For VIP guests, buffets for breakfast and for tea in the afternoon (with a good variety of fruits, Chinese dishes and sweets, coffee/tea/juices) were included and served in a separate dining room. The garden is nicely arranged, providing various pools, water slides, swings, hammocks. Direct access to the beach, it is allowed to swim in the ocean (at least in a designated area watched by a lifeguard). Hotel is located very near (5 min walk) to a market with Asian cuisine restaurants and Western fast food.

Miinukset: Don't expect the modern-stylish architecture of the Western hotels in the area. Don't expect fluent English by the staff.

Plussat: I love Horizon Resort & Spa. This was my second stay here. Last year I was traveling with my two-year old and I absolutely loved it! I loved the location and the fact that everything you need in right there. Traveling alone with a toddler can be very challenging, but at Horizon it wasn't challenging at all. Everything we needed was just minutes (if not seconds) away: pools, playgrounds, the beach, even a small zoo! There's also a Starbucks across the street, a supermarket, McDonald's, KFC, a park for kids - all about five minutes away (on foot). My son and I played at the beach, at the pool or the playground, then had lunch, then he had his afternoon nap and after that we had lots of fun again. No need to travel by bus or taxi - all the fun is minutes away :) I highly recommend this place to people who travel a love or with kids - it's awesome! We are thinking about coming back again next year!

Miinukset: I really like Horizon Resort & Spa - it truly is an amazing place for travel with kids. One thing I'd like to see is more vegetarian and vegan options on their menu. I'm a vegan and my family members are vegetarian. If we order at a restaurant we have to pay for the meat even if we ask the waiters to make a certain dish without the meat. I think it would be great if there were vegan and vegetarian dishes or price adjustment. Why do I have to pay for meat if I ask to remove it? ;) If they could provide more vegan and vegetarian options we would not have to eat outside, we'd just eat right there at the restaurant.

Plussat: perfect place for the beautiful beach

Miinukset: time to do the check in very long (30 minutes), the quality of bathroom can be improved same breakfast every day no change ! when we arrive at 10:00 (breakfast closed at 10:30) already a lot of choice not available

Plussat: Breakfast buffet is incredible. Caters to families with small children.

Miinukset: Caters to families with small children. No bars, night entertainment. We were there on New Years with not much to do.

Miinukset: Breakfast too crowded

Plussat: good

Miinukset: nothing

Plussat: The location is great and interior decoration of the rooms are pretty good.Super friendly staff and overall a pleasant stay.However,there are a few negatives.They run of towels in the swimming pool area and rooms need to be a tad bit cleaner. Another piece of advice would be to stay away from the buffet in La Florat, it tasted horrible and not worth the price.

Miinukset: 1. Were problem with toilet have very bad small. 2. Old water taps during use it drop water, so under floor aways have water. 3. Window was blocked can't use it.

Plussat: good

Miinukset: nothing

Plussat: Location was good, beside La Floret shopping and food area. Also quite near to the beach.

Miinukset: Hotel and rooms are old. Cleanliness needs to be improved, room has a woody smell probably due to the furniture and flooring.

Plussat: The location is good , there are many restaurants and things to entertain kids. Jacuzzi pool was a great option for kids to play while the weather was not hot enough.

Miinukset: Breakfast is terrible! Not enough food and places, every day it was a big mess to find a place to seat doesn’t matter what time you come there. People were queuing for waffles for hours!!!! Messy and dirty! We went there coz only have to feed our toddler in the morning. Stuff is not friendly, even didn’t want to give us towels at the pool coz it was enough for everyone they said. Answers are always rude! The humidity in the room is that high so even mushrooms start to grow there! And our room was the high rate.

Plussat: The sea view is fantastic and marvellous and the location is also good because it is really near the Haitang Bay indeed(private beach),although it is really far from the city. The breakfast is like a feast,with comfortable seats and nice view around. The most amazing facility will be the endless pool,feeling like you are surrounding by the sea and sky. The interior design is good. Staffs are nice and helpful.,really appreciate to Mr.Xu who fixed our worries immediately.

Miinukset: Some corners are not that clean ! Sea winds are so strong so that if you open the balcony window and want to close or open the door at the same time,be careful.

Plussat: I had a terrific time at Rosewood Sanya. Minnie GRM paid attention to every detail while preparing my room for my upcoming anniversary. I was treated like a princess all the stay. And definitely, I will come back next time when I’m at Sanya.

Plussat: Had a great time, with Minnie’s (GSM) fantastic arrangements to celebrate our anniversary at the hotel. It was very memorable. Will definitely come back.

Plussat: Thank you so much for making our vacation amazing and memorable! If I could be made my vacation all over again, I would have everything exactly the same. Every last detail was perfect and we owe that to your staff! Special thanks goes to Minnie Wei from customer relationship for personal attentions to detail, Posie for the delicious birthday surprise to my kid and Fei (intern) from Eastern Kitchen for taking well care of my family during every dinner. And the hand-written welcome note is definitely a plus.

Plussat: Even though it is really far from the main city center, still it's just an incredible spot. China isn't really known to have a good hospitality but I was blown away by the service that was provided here. Everyone made me feel so special. I had a bad cold and next day Vera send some hot ginger tea to my room. For dinner, chop house staffs are incredible. Managers and staffs went above and beyond to accommodate my needs. My room was upgraded too. August, Reddox, manager from Hubei province (who remembered my name) was awesome ! Thank you guys! I wish I was there with my husband and share this experience with him.

Plussat: Butler service superb. Spa very good. Hotel accommodation and grounds lovely

Miinukset: Footwear provided not comfortable

Plussat: Bookin com sivuilla olevista kuvista jotka antavat täysin valheellisen kuvan paikasta

Miinukset: Hotellia voi kuvata osittain sanalla kaatopaikka. Rannat ovat niin likaisia ettei siellä voi uida laisinkaan. Hotellin omat altaat ovat niin kylmiä yhtä lukuun ottamatta että uiminen on mahdotonta. Hotellin henkilökunta touhuaa mutta on ilmeisen kokenematonta. Hotelli on erittäin kallis ja sen vuoksi on hyvä tuoda esille että bookin.com sivut antavat siitä täysin valheellisen kuvan. Mene tähän hotelliin jos haluat näyttää lapsillesi likaisen meren jossa ei voi uida ja muutenkin vähän rähjäisen paikan. Huone varauksessa lukee lounge kuuluu huoneeseen mutta loungea ei ole olemassa tässä hotellissa. Uima-altaalliset mökit ovat huono valinta, altaat ovat likaisia ja huoneet epäkäytännöllisiä - joudut kulkemaan makuuhuoneeseen ulkokautta? Löydät rannalta kaikkea roskaa mutta varo ranta on täynnä rikkinäisiä pulloja ja loukkaat jalkasi helposti The hotel can be partly described as a landfill. The beaches are so dirty that you can't swim at all. The hotel's private pools are so cold except for one that it is impossible to swim. The hotel staff is busy but is apparently inexperienced. The hotel is very expensive and therefore it is good to point out that bookin.com gives a completely false image. Go to this hotel if you want to show your kids a dirty sea where you can't swim and anyway a little shallow place. Room reservation says lounge is included but room does not exist at this hotel. Pool cabins are a bad choice, pools are dirty and rooms impractical - do you have to enter the bedroom from the outside?

Plussat: excellent breakfast. amazing rooms.

Miinukset: beach and sea a bit rough.

Miinukset: AMEX card was not available. Even they said they already connected into the system and my card has some problem, it is actually not true since I can use it other hotel.

Plussat: Beautiful rooms nice beach & swimming pool area.

Miinukset: Not so much European food at the breakfast ad dinner buffet. Personnel doesn’t speak good english , so it’s difficult to communicate. Far from down town.

Plussat: great services. Even the porter Mr Qu Yang offered us help in a site tour, booking of cinema tickets and late check-out, which one would only expect from a butler service. Very impressive!

Plussat: This is definitely a 5 star hotel, settled in a beautiful place with very nice beach and environment. The room was excellent too.

Miinukset: The service / staff could not meet the expectations of a 5 star hotel. We were on the pool - family pool- and suddenly we saw some of the staffs of the hotel (staffs of pool area) taking out there clothes and also swam on the same pool with the guests for more than half an hour. I think they also enjoyed the pool very much

Plussat: Design

Miinukset: Service

Plussat: The personal butler service was amazing. 李洛京 from concierge and 王迪 our assigned butler have been tremendously helpful.

Miinukset: None to mention

Plussat: Indoor pool and bath house during cold weather. Breakfast quality is good. Very nice decor indeed.

Miinukset: In-room dining not great.

Plussat: The hotel design is AMAZING! The swimming pool and all the facilities nearby were perfect. The stuff were very helpful, kind and service oriented,

Miinukset: The hotel is so big - we walked 20 min (or so.) from the lobby to our room (Building 5), The location of the hotel is on a private area so from one side it's feel quiet and special and on the other side each drive outside the hotel took at least 30 min.

Plussat: The staff are very attentive and polite.

Miinukset: I saw a mother and a grandmother helping their child to urinate into the adult pool (in Chinese 把尿） and no one from the hotel stopped them - it’s so disgusting. Who knows how many times this kind of things happens in this hotel. Will never go there again.

Plussat: Staffs are professional and friendly

Plussat: The resort is stunning, beautifully decorated, landscaped with gorgeous pools (there are 5!) The view of the beach from our bedroom was stunning. As a family we all loved the food and the pools at the hotel an the staff were extremely attentive and friendly. A wonderfully relaxing break for us as a family. We can’t fault our experience and we will be going back!

Plussat: Sunny Bay is a great location that is located in a quiet neat area of Sanya. About 1 hr to the airport, and 30 mins to train station. The traffic was not bad on the way back to airport. So it took me little less than 1 hr to get there. The hotel is absolutely gorgeous with beautiful scences and landscapes. The private beach is nice and quiet with very limited hotel guests. Maybe it is because it is super hot in Sanya now.

Miinukset: Most TV channels are blurred, so I called front desk twice asking for help. The engineer came to tell me all rooms are like this and he cannot get it fixed. The guest room manager called me later at night to offer switching room but I felt it was too much work to move at night.... and if all rooms are the same, its not worth the effort. Our room is on building 7, towarding the giant swimming pool.. it is abosultely a beautiful pool.. but hard to swim as water is quiet dirty... I guess it is difficult to maintain such a giant pool...

Plussat: Literally everything

Miinukset: The room does not have a balcony,no good internet, you will pay more for the taxi. I can not say that is big trouble, just be ready for that.

Plussat: Although it boasts of a great garden setting, it lacks an intimate feeling and one gets the feeling of the large spans of land is too dispersed. Size alone is not necessarily an expression of magnificence.

Miinukset: Lack warmth of the place, visitors get the feeling of being very deserted even though one is supposed to enjoy the natural environment around the property.

Plussat: We really liked this place. Very peaceful and so beautiful surroundings! The rooms were amazing, the pools were amazing, the staff was super friendly. I don’t think the pictures live up to the real deal!

Miinukset: If I should put a finger on anything it would be the breakfast. It’s a really big breakfast, but almost only Chinese dishes. I’ve would have expected a bit more western breakfast, but it was interesting to try their type of breakfast. At the pools their is a lot of bars, but non of them were with service - that would have been so nice if they were!

Plussat: close to city and airport

Miinukset: hotel has come into age

Plussat: About the property the location and the scenary was the best thing ..!!

Miinukset: Even being the big resort and hotel with facilities..!! The staff was the not soo good especially the front desk..!! Lack of communication skills..!!

Plussat: Good comfy beds

Miinukset: It took a hour to check in. Staf not speaking English at all. Isolated location.

Plussat: The interior design of this hotel is really nice and its location is very peaceful, close to the mountains and to Dadonghai beach. There were small super markets around. The room was very spacious and comfortable. It was clean and well-equipped. The bed was also confi, I slept really well on it. The pool was great and it is in a really nice environment, you can have a look at Phoenix Island form up there. I also liked the dinner with fresh ingredients.The staff was also kind to us and helpful with our questions/requests. Overall I had a great 5 days here and I recommend staying in this hotel. :)

Miinukset: It would be great if there were more western dishes for breakfast. We ate fried eggs and bacon and some fruits for 4 days in a row, otherwise there were only Chinese meals. We booked a sea-view room, and it had a view on a harbour which was really noisy, so I would recommend booking a mountain view hotel room, I guess it is more quiet.

Plussat: A very pretty hotel that is worth 4stars. Spacious room, very clean. Good view on the mountain and the waterfall (man-made, but still) with some fish in the pond. Nice decor, good services (I ordered laundry, it went and returned the same day as promised), various meals for breakfast. But if you are not a big fan of Chinese food - only toasts, cereals and roasted eggs. I didn't use the pool, but it looked okay. The beach and Da Dong hai area are 5 minutes drive by taxi (10-12 CNY). A fruit market 10 mins walk.

Miinukset: Two troubles actually: 1) communication with personnel took a lot of time, because nobody (except for Jessica at the reception desk) speaks English at all. If everything goes okay, it's not a problem, but if you have issues with documents (as I had) or some other troubles - be ready to avail some time to have a talk using and reusing online translator. 2) In my room - 1711 - the fridge was not working properly - no chilling after 12 hours (it WAS pugged, lamp went on when I opened the door)

Miinukset: It doesn’t allow me to pay just with credit card information on bookings as I didn’t take that particular card with me

Plussat: Comfortable rooms and lovely choice of pools. The beach is also good. Breakfast has good choice of different foods.

Miinukset: Staff were very courteous but a bit slack in the last couple of days of our stay - our beds were not turned down and dirty plates and cups not replaced.

Plussat: Hospitality n big kitchen restaurant food

Miinukset: Just love their hospitality. My daughter birthday thy celebrate a grt way ofrg birthday cake n made us overwhelmed. Wl cone back again n again

Miinukset: Housekeeping wake up every morning when sign don't disturb

Plussat: The gardens, pool and beach. The sports bar shiwing the world cup.

Miinukset: Check in was terrible, not just long queue. We were only 10 mins early. 2.50. They said room not ready cone back in twenty minutes. I came back in half an hour, as we had coffee. Big queue to line up again. They didn't look pleased when i jumped the queue to ask is my room ready now(3.40 pm) reception gave me the cards and not a clear explanation of how to find my room. Got lost and couldn't understand poor instructions. I understand about Englush communication problem, but at a supposedly 5 star hotel, you would expect to be shown to your room in a big hotel. Thankfully a staff member could see we were lost and took us to the room. Not a good first impression at all.

Plussat: Good location, Has fascinating sea view, excellent staff

Miinukset: The fridge is empty and there isn't any snacks or drinks in the room. I have no idea what they worry about offering instant food and drinks for the guest. Most people are happy to pay for that.

Plussat: The breakfast was excellent it had a variety of food stuffs ranging from an English breakfast to a traditional Chinese one.The staff were polite and helpful. The hotel had a range of themed nights and other activities such as a beach bbq buffet. And the scenery was breath-taking with lots of areas to take photos.

Miinukset: Theres a deposit charge that was not advertised on any of the sites, and we only found out about it when we got there, lucky for us the charge was reduced by about a third

Plussat: The gardens and pool area are beautiful. Very relaxing.

Miinukset: - LaLa bar couldn’t always serve cocktails, depended on skill of the staff on duty. - Circular bath looked nice but was very uncomfortable to sit in, and required a great amount of water. - Building 1 on our floor and others seemed to have fire curtains poorly maintained. We’re partially hanging from ceiling. - Bar D’Or was strangely located with a poor view, and was unattractive because of inappropriate music and atmosphere, and was in a busy walkway for guests. - Flashing coloured lights were tacky, and could have been more tasteful.

Plussat: We liked everything till the small detail of the hotel.The beach is awesome, the hotel worth not 5 stars ,but all 10. The personnel is super kind and helpful. The food is tasty. We are so happy to get to this hotel in Sanya and our first experience there gave a boost to arrive again and choose only Ocean Sonic Resort. Thank you for a great relaxing time.

Plussat: The bathtub on the balcony. High floor and got a good view. Big swimming pool with decent amount of chairs. Excellent choice of food at breakfast, many coffee machines around and lots of seats.

Miinukset: The reception needs better organization. There was no “queue”. When we arrived, there was 2 receptionists, one on the left and one on the right, both helping guests, and no receptionists in the two middle spots. I didn’t know where to stand! Sorry to say, but “Chinese” guests don’t queue, so they just barged in to the receptionists.

Plussat: One thing....the hotel's front desk keeps my luggage for a few hours after I checked out the hotel. That's only thing what this hotel gives to me.

Miinukset: It's worst ever. I traveled many places and stayed at many hotels, but here is 4.5 garde hotel...wow..Unbelievable...

Plussat: The resort was great in every aspect. All of the staff were friendly, great location, lovely well kept pool with great facilities such as gym etc.

Miinukset: The only drawback was the lack of food options on site, which was limited to one fairly expensive restaurant only open after 5:30.

Plussat: Staff are wonderful and try their best, even if not many have English they use translators on handy to try their best

Miinukset: Missing the trimmings. I. E. Cocktails don't have fruit etc just the raw mix

Plussat: location and breakfast was fantastic. staffs english is poor

Plussat: It was our second time here and we enjoyed it a lot. The hotel is very clean and it wasn’t crowded at all. The beach is really close to the hotel and we always found a place under the reserved umbrellas for the hotel guests. The breakfast has a lot of options.

Miinukset: We got a lot of insect bites next to the pool, but I guess it’s something the property can’t avoid.

Plussat: room condition

Miinukset: far from main street(daedong beach)

Plussat: We stayed at Ocean Sonic Resort in September, which is the low season. It was very peaceful, although there was still quite a lot of quests. We never saw any place crowded. There are two swimming pools, the breakfast canteen is huge, and there are lots of convenient spots so rest. Also, the hotel has its own private space at the beach, and a person was making sure there's enough space for the quests. The resort is located close to the airport (but you can rarely hear the planes), and further from the city which makes it a relaxing and peaceful spot. It's great for families with children. The beach is right across the street, but there's also an underpassage. As for the hotel, our apartment was fantastic! It was spacious, with two bedrooms, two bathrooms, two balconies, kitchen and a living room. The kitchen was useless, though. The apartment was spotless, although you could see the hotel is not the newest. We got the sea view, and there was not one thing we could complain about. We loved it and had a hard time leaving the apartment! As for breakfast, the canteen was very spacious, with lots of tables inside and outside. They offer both Chinese and Western food options, and there was a lot of things to try. Obviously, there were much more Chinese options, but we were okay with that as we wanted to try the local cuisine. I've stayed in other hotels in China with breakfast buffets, but this one was so far the best. The staff was friendly and helpful! They assisted while getting around the resort, with additional requests. We also received a breakfast package as on the last day we left too early to get breakfast.

Miinukset: - Main issue: our apartment had a kitchen, but it was useless. No kitchen utensils. We hoped at least for a microwave and a few plates. - It's quite far from Sanya, so it's not convenient for people who want to feel the bustling city life. It was perfect for us. - To protect the environment, the hotel provided baskets for used towels and said they would only replace the towels places in the basket. Sheets we supposed to be replaced only when asked. They replaced all our towels and robes every day; also our sheets were changed after 2 days. I feel it was unnecessary. Although I assume some guests may have complained. - No regular convenient stores around; only one Chinese-style supermarket, quite a few fruits stores.