Sanya hotellia

Plussat: close to city and airport

Miinukset: hotel has come into age

Plussat: About the property the location and the scenary was the best thing ..!!

Miinukset: Even being the big resort and hotel with facilities..!! The staff was the not soo good especially the front desk..!! Lack of communication skills..!!

Plussat: + It was very clean + close to the beach + the manager is super friendly and helpfull

Plussat: Recommended by my friend, we chose this hotel. We are satisfied.

Plussat: We didn't expect too much, but we liked staying here, we discovered many local food, some of them are really good, we tried Qingbuliang on street，we tried steamed bun at the exit of the alley. We went to beach which is closed to hotel, also to other beaches of the city.

Plussat: The location is quite central. The room is large.

Miinukset: The staff does not speak any English and is somewhat indifferent.

Plussat: A clean and economical and small hotel, location is fairly good, about 5 minutes walk from the sea.

Plussat: The service is very enthusiastic, the room is also very spacious and bright, not only very warm bed also very soft, the toilet is relatively clean, no smell, the facilities are very complete, like one.

Plussat: We went through an alley, finally found the hotel, not expect high, so we do think it is a right choice. The beach close by, not as good as Yalong Bay and Dadonghai, consumption level is lower than Dadonghai. Many local favour can be found, bus stop just at the seaside.

Plussat: Moderately clean and quiet hotel. The hotel was easy to find! The beach is not too far away. There was no common language, but things were managed and managed by the translator. Price right.

Plussat: A booth just at the entrance, coconut water fairly sweet, it also supplies Chinese breakfast, travellers must try, local style. About 5 min. walk to beach. People dancing and singing in the evening by seaside. Couldn't find western restaurants, we had several meals at KFC and Pizzahut.

Plussat: Walk distance from the beach, large room for the price we paid

Miinukset: The property is a bit hard to find because it's in a small side street. The shower was really basic, the whole floor got wet when showering.

Plussat: Great for family trip. Extremely considerate and friendly for kids.

Miinukset: Infrastructure is a bit old. Can do better at cleanliness.

Plussat: Comfortable, Chinese-style and family-friendly hotel at Yalong Bay Beach. We were happy to enjoy the amenities of VIP status (probably because we had booked a deluxe family suite). For VIP guests, buffets for breakfast and for tea in the afternoon (with a good variety of fruits, Chinese dishes and sweets, coffee/tea/juices) were included and served in a separate dining room. The garden is nicely arranged, providing various pools, water slides, swings, hammocks. Direct access to the beach, it is allowed to swim in the ocean (at least in a designated area watched by a lifeguard). Hotel is located very near (5 min walk) to a market with Asian cuisine restaurants and Western fast food.

Miinukset: Don't expect the modern-stylish architecture of the Western hotels in the area. Don't expect fluent English by the staff.

Plussat: I love Horizon Resort & Spa. This was my second stay here. Last year I was traveling with my two-year old and I absolutely loved it! I loved the location and the fact that everything you need in right there. Traveling alone with a toddler can be very challenging, but at Horizon it wasn't challenging at all. Everything we needed was just minutes (if not seconds) away: pools, playgrounds, the beach, even a small zoo! There's also a Starbucks across the street, a supermarket, McDonald's, KFC, a park for kids - all about five minutes away (on foot). My son and I played at the beach, at the pool or the playground, then had lunch, then he had his afternoon nap and after that we had lots of fun again. No need to travel by bus or taxi - all the fun is minutes away :) I highly recommend this place to people who travel a love or with kids - it's awesome! We are thinking about coming back again next year!

Miinukset: I really like Horizon Resort & Spa - it truly is an amazing place for travel with kids. One thing I'd like to see is more vegetarian and vegan options on their menu. I'm a vegan and my family members are vegetarian. If we order at a restaurant we have to pay for the meat even if we ask the waiters to make a certain dish without the meat. I think it would be great if there were vegan and vegetarian dishes or price adjustment. Why do I have to pay for meat if I ask to remove it? ;) If they could provide more vegan and vegetarian options we would not have to eat outside, we'd just eat right there at the restaurant.

Plussat: perfect place for the beautiful beach

Miinukset: time to do the check in very long (30 minutes), the quality of bathroom can be improved same breakfast every day no change ! when we arrive at 10:00 (breakfast closed at 10:30) already a lot of choice not available

Plussat: Very efficient staff. Aquarium was fun! Hotel is on the beach. Reasonable food price setting. Many activities.

Miinukset: Beach is not for swimming but only for sunbathing. Difficult to communicate in English at outlets.

Plussat: Space and style of the room, staff and service

Miinukset: Dinner choices and price level far too high for what we get in return

Plussat: Breakfast buffet is quite good, delicious. The beach is perfect. Can take perfect photos. The garden is very good with green green grass of home.. The big fising tank is excellent and interesting to people. Room's balcony is nice.. Near taxfree shop..

Miinukset: but washroom is a bit small... The lunch and dinner buffet is a bit expensive.

Plussat: The staffs are really friendly and helpful. Most of the rooms face the sea, and there are lots of facilities onsite including a gym

Miinukset: The pool bars aren’t open and most of the time it is very quite. It is more family kids friendly. The location is very far from everything else, but most restaurants can come and pick you up from the hotel so it’s not a huge issue

Plussat: Although it boasts of a great garden setting, it lacks an intimate feeling and one gets the feeling of the large spans of land is too dispersed. Size alone is not necessarily an expression of magnificence.

Miinukset: Lack warmth of the place, visitors get the feeling of being very deserted even though one is supposed to enjoy the natural environment around the property.

Plussat: The view is nice from the room.

Miinukset: Foods are very poor and less choices. Location far from the town.

Plussat: Nice view of the water, but could not walk along the breakwater for closer view.

Miinukset: No beach access

Plussat: the scenery is lovely !

Miinukset: the location a little out of the way

Plussat: It's very nice hotel with a beautiful swimming pool. We can also use Gym club next to the hotel.

Miinukset: It's little bit far from city centre.

Plussat: Location nice.. Next to marina, buffet breakfast and dinner was good, big selection, big rooms

Miinukset: Most staff speaks not English, rooms need overhaul,

Plussat: Nothing

Miinukset: Very shabby and really overpriced. Not the luxury as advertised.

Plussat: Both!! Breakfast buffet was amazing!!

Miinukset: All was lovely

Plussat: Beautiful large room. Huge bathroom.

Plussat: Room was good

Miinukset: For such a good quality hotel there was absolutely NO English spoken. Not a single staff member you could speak to that understood I understand it’s a mainly Chinese resort but it’s not good that an English speaker cannot be understood No effort made for instance to put English names on the breakfast menu There were quite a lot of English speakers as the hotel was being used for the Clipper Round The World Yacht Race Should have been better planned

Plussat: Conveniently located. Pool & restaurants were nice.

Miinukset: Bathroom smelled of sewage. Checkin was difficult due to language barriers. Very little English spoken or understood.

Plussat: The room is very comfortable, but if you are looking for a quiet location, this hotel is not the best choice. The square cross the road from the hotel is very noisy from 6am in the morning until about 10pm at the night.

Plussat: De deluxe suite seems great but very hard bed and we must Clean our glasses Evert day. Great swimmingpool.

Miinukset: Hard bed and very poor breakfast. No western food at all. No roomservice and the surrounding was poor. Nothing to do or to buy.

Plussat: Excellent Location. We had a sea view room. The beach is 2 mins walk from the hotel. The beach is very lively, we could hear music from morning to evening and we loved that.

Miinukset: Nothing!!!!!!!!!!!!!!!!!!!!!!!! :)

Plussat: It is in a prime location with only one road separating it from the sea. They are very attentive to your requests. Wonderful panorama, opposite the Phönix towers. Air climate works well.Dearly the staff, the Personal manager even picked up the phone at home if we had a question. He's a super empathetic man. Supermarket, restaurants, shopping nearby. Next time I would change this hotel!

Miinukset: Breakfast is very Chinese, I think there is no demand for European flavors, we missed the cheese very much! This is a 5* Hotel! Internet no worked, Gmail, Messenger, Facebook, Viber, Google unattainable, only self Chinnese System :WeChat!

Plussat: Old fashioned style

Miinukset: Breakfast wasn’t brilliant

Plussat: Close to everything and the staff were very friendly and helpful.

Plussat: Perfect position, perfect food opportunity, perfect staff...

Miinukset: Just to need, quiet nobody’s speaking english. Just a little. But it’s not a problem, because they was able to understand, and let understand themselves.

Plussat: Great location right on the beach - the room with the beach view was worth it! Quite a busy street though, so you definitely get some street noise coming into the room. Check in took a little while as the staff seemed a bit unorganised, but were overall friendly. Only met two staff members that spoke a bit of English, some come prepared with Google translate.

Plussat: Amazing location and amazing view, friendly and helpful staff, comfortable and spacious room.

Miinukset: English menu in hotel restaurants would be very helpful.

Plussat: The room was how we expected and the view from the balcony was really amazing.

Miinukset: Furnitures in general were not very new compared to the level of the structure.

Plussat: It was so calm and comfortable.

Plussat: Facilities are ok, and there’s plenty of vegetation

Miinukset: Rooms are so tacky and old, old TV, bathroom is not nice, nothing good about the rooms ! The staff speaks no English at all and are really bad are providing good service ! The breakfast buffet is not the best. Also, even thought there is a private beach, they keep it quite dirty. Service is so Chinese oriented! I will never stay at this hotel ever again, this is not a 5 star hotel at all !

Plussat: Friendly staff, nice quiet location

Miinukset: breakfast wasn't great and closed too early! the room is a little old, pool was dirty with leaves.

Plussat: Very friendly, helpful and service minded staff! They did more than expected without speaking english. Quiet and calm hotel Excellent eastern breakfast. I think i gained 3 kg during our 11 days stay :) Excellent food in the restaurant. (did not try the western menu) Large and nice rooms Nice, quiet and beautiful surroundings Just some 100 meters to plenty of fantastic eastern restaurants (and a KFC not that excellent ...) Clean beach

Miinukset: No one speaks English. Should be nice if there were at least one English spoken person during normal working hours. One of the cleaners spoked excellent English, why don´t make her work in the reception area? Translation apps works ok but some times you need to discuss. Hard to get a taxi from the hotel. Sometimes we had to wait up to 45 min. (We learned much later that it is better to walk 50 m up the road and grab a taxi) If you want to jump in to the water the hotel beach is not the best. It´s very shallow

Plussat: The beach it is like heaven

Miinukset: Hhe food

Plussat: Staff went beyond their duties to ensure I had a comfortable stay. Unfortunately before arriving to the hotel, I felt quite unwell with food poisoning requiring hospitalisation. The manager Jordan Deng, accompanied me and my wife in the ambulance to the hotel. He also checked up on us several times and ensure that we were well looked after after we were discharged. Due to the language barrier and my current state, he helped my wife from any stress by taking control of the situation which he handled very well. The hotel is very lucky to have manager Jordan Deng in their team. This is the best service I've ever received in my many years of travel. The hotel was beautiful and clean as well, matching the perfect service they provided. We will definitely book here again solely due to the kindness of Jordan deng and his staff

Plussat: Everything was great and really luxurious :)

Miinukset: Breakfast is served until 10:30 but around 10 the waiters start telling the guests that they should hurry because it’s going to be over soon - it’s funny and irritating at the same time.

Plussat: Hotel was clean, service was excellent, environment wasn’t rowdy. There were activities for kids that distracted them from making too much noise otherwise. Club Millesime was worth paying for. The lounge and food were of top quality. Overall a good resort to relax from the hectic pace of city life. Beds were clean and comfortable. I’m happy they provided me extra pillows during my stay.

Miinukset: Location is far from town, though that’s the major reason why the streets outside the hotel were calm. Security deposit of 8000 yuan is by far the most expensive I’ve encountered. You’ll get the amount back anyway as long as you keep the room in good condition, which is probably the exact reason the management enforced such a high amount.

Plussat: We came the second time and had again a very nice and relaxing stay. Great selection of food at the breakfast buffet, kids club, two wonderful swimming pools with available deckchairs, lovely beach (cleaned every day). A special thank you to Marie Berthe and Adam Schlipf for attention to details and for taking care of us from the first to the last day of our stay.

Plussat: The room is clean, tidy and quiet. The neighbourhood is nice. The design of the bedroom is not bad.

Miinukset: We have booked a double-bed bedroom with sea view for our honeymoon but the hotel gave us a twin book room. In the end, the hotel staff arranged a double-bed bedroom for us but it is located on the first floor of the hotel meaning the sea view is not. It is very disappointing. The lady said they would arrange another room for us the next day but their follow-up was disorganised to an extend we couldn’t move to another room. It affected our itinerary. Management is not good in the hotel. Staff can be more helpful. The breakfast is below expectation. Food is ordinary with not many choices. It was extremely crowded and the staff couldn’t manage the queue effectively. It shows another management problem. Hope it can be improved.

Plussat: We really enjoyed our stay in this hotel, everything was clean and the staff very nice.

Plussat: Location: 40 min from Sanya airport at Haitang Bay. Welcome/check-in: extremely friendly and service oriented staff with good command of English. Rooms: nice, spacious and clean, great bathroom and balcony with sofa and amazing view of Haitang Bay and the beautiful garden. Restaurants: Cuisine and Thai restaurant served delicious and fresh food. Bar: the bar area was cozy and Spa: great treatments in a wonderful and relaxing atmosphere. Gym: great equipment, extremely clean and inviting with view of the garden. Pools: two large pools with plenty of sunbeds. The water was nearly too warm to do serious swimming, though. Garden: it felt like walking through paradise with lush green plants, flowers and coconut trees as well as the beguiling scent of Frangipani trees. Beach: average, but with pretty soft sand, therefore, walking was quite exhausting. Swimming is not allowed due to drifts. To sum up: amazing hotel with excellent service and some of the kindest staff I ever met. Special thanks to Adam (F&B), Amy (Bar), Coco (Thai), Marie and Sophie (Reception) and Rony (Cuisine).

Miinukset: -

Miinukset: While having a nap with our baby at 11am, we’ve been woke up by someone who rang our room bell, knocked, open the door and closed it right away. Our room was tidy up every day (which is a good point), but vacuum cleaner has been passed the whole week and we could find the dust and other little waste in front of our room door.

Plussat: Value, cleanliness, service, facilties

Miinukset: Western food selection. No poolside service for food or drinks

Plussat: Wouldn't say 'like' but the pool and breakfast were okay. Garden was well manicured as well but didn't seem natural. Staffs were nice and met a few great interns from Nepal working there. A fresh cake with fruit platter for our anniversary was a nice gesture. Thank you.

Miinukset: There was virtually no acoustic insulation at the doors - and it was worse as our room was right across the lift lobby with hard stone floor. We took a family room (connected) and even with two doors closed between the rooms, everything could be heard at the other room. The hotel did try to fix the door but wasn't effective. This is supposed to be a non-smoking hotel but there were people smoking all over the hotel - lobby, lift lobby, swimming pool, restaurant (this gentleman thought his e-cigarette isn't a cigarette and neither the hotel staffs).

Plussat: Very beautiful resort.The only negative is that outside you have nothing to do and if you decide to go outside for food you find nothing.The dinner buffet its very expensive inside the hotel.All the other its excellent.I would reccomend it for 3 nights.

Miinukset: The buffet dinner should be cheaper.

Plussat: The staff was over and beyond friendly。Housekeeping services were rapid and the Noodle Bar provides simple snacks in the afternoon。The very reasonable priced kids summer camp is a must as it covers many activities that otherwise require higher fees. The Kids Playground staff were so attentive to the kids, I give them five stars for efforts! The breakfast was expansive, including ice cream!

Miinukset: The hotel older than expected. There were construction next around the hotel. The view from the 10th floor was obstructed and barren. Hotel is also undergoing ballroom renovation/ construction but there were no signs or areas corded off so sometimes you end up in the middle of a closed off area and have to find your barings back to the main lobby. There was also nothing within walking distance from the hotel to visit.

Plussat: The hotel is very clean and comfortable, everyone has a good trip here. Tim wang who is the staff of concierge was very nice,and helped us a lot.

Plussat: The family pool.

Miinukset: The hotel team is nice but absolutely not professional, it took one hour to bring 2 quilts to our room. We made 3 calls for them to clean the room on the first day of stay. The beach is filled with rocks and not suit for the kids, none stayed more than 10 mins at the beach.

Plussat: The service was excellent. Every staff member, from chefs in the restaurant, to gardeners you see attending plants, to chamber maids, concierge, everyone smiles at you and greets you. I certainly felt they try really hard to make your stay an excellent experience. We checked in with two young children. Our 'butler' Peter was very thoughtful and arranged to have two sets of childrens' dressing gowns, slippers and toiletries sent to the room. My mother wasn't aware that she had left her glasses in the room after check-out; the hotel house keeping department phoned me and Peter arranged to have it posted to us. He also went the extra mile and posted a postcard that I forgot in the room for us. Front desk staff Nimo was very polite during checking in/out. Also Allen from concierge very kindly showed us around the hotel and the facilities. My 2 year old was rather clinging during one breakfast and I hand to carry him; one of the chef (sorry I forgot his name; he is from Nepal) saw and offered to help me choose breakfast items and carried the plate back to our table. We also like the room size - it's very large, with excellent shower! The children really love the entertainers (a clown, a magician, and 'Snow White' who does face painting) who come around during breakfast and also the evening buffet times. The Clown is really good at balloon modeling: my kids asked for a pistol gun, a helicopter, a motorbike on different days and the Clown made all of them. Very impressive. The magician is also very good and kept the kids entertained. Wonderful swimming pools, especially the kids pool as it has a cover which provides much needed shade under the tropical sun. There is a kids club but we didn't use it - my kids just enjoyed the pool and wouldn't want to leave. My family (6 of us, three generations) stayed for 5 nights (two rooms) and everyone enjoyed the stay.

Miinukset: The ventilation in the toilet room could be improved. The beach was a bit disappointing - it goes deep very quickly, so the kids can't really build a sandcastle or any structure as it would either be washed away by waves, or the sand would be too dry for building. The water isn't of that superb quality either. Perhaps it's due to the time of the day we visited (it seems the tides were coming in), but there was some visible plastic bags/rubbish in the water, and loose seaweed, etc. We didn't go swimming in the sea as a result. The service in the Driftwood restaurant is good but is a bit below a restaurant you would expected for the price - at c.a. £25-£30 a course I would expect my cutlery would at least match the number of courses i ordered, but not here... They'd put the used knife and fork back on the table when they take the plate away. When my dessert came, I am still on the first set of knife and fork. :/ Also couple things on the (small) menu were not available. Guests from Britain would need to remember to request Breakfast tea and fresh milk. They do have a kettle and tea set in the room, in addition to a Coffee set tray. The housekeeping comes twice a day - both times a quick clean/tidy. There is a card in the room saying if towels don't need to be changed should be hang up. We did so, but still new towels supplied. On one occasion door bell rang at 8pm asking if we would require (the 2nd) house keeping service. I felt it was just a bit too much! I would prefer house keepers visit once daily. This is a five star hotel with very good service. A bit more culture awareness would make it more in line with international 5-star standards.

Plussat: Facilities are good, bed is comfortable, the hotel room is clean, the swimming pool and beach are nice and the管家小菜is helpful and friendly. The overall environment is nice also.

Miinukset: All are good

Plussat: Cozy ambience. and got family rooms to house parents + 2 youths. With walk in access to pool.

Miinukset: I asked for the free rental of the pool floats kit, waited for an hr, followed up by a few phone calls! Only Then it came.

Plussat: The room is clean, large and standard

Miinukset: Everything Nice

Plussat: Perfect butler service. St.Regis always exceed my expectations. Every staff here was considerable and polite. Moreover, the private beach is another an attractive place.

Miinukset: None

Plussat: Nice and quite place, beautiful territory

Miinukset: Bad staff, checking-out was awful, I spent about an hour to settle my accounts. The same was when I wanted to book one more night of stay, they do not know their work at all. Service does not correspond the level of St. Regis

Plussat: The breakfast was very good (although more oriental style, do not have ham and cheese, for example). The staff is also very good, always willing to help. The room was very comfortable.

Miinukset: Food is very expensive at the hotel restaurants, the beach was not so good (water with many plants), and the hotel pools do not have many options for kids (7-10 years) to play. I sent a message before arrival to request transfer from airport to hotel, did not receive any answer. Upon checking, hotel said breakfast was not included, although in the booking confirmation clearly stated breakfast was included. After showing the booking confirmation, the hotel agreed not to charge for breakfast.

Plussat: We had an amazing stay at this hotel. The location is great, the staff is very friendly and helpful, and it has just the right amount of luxury (not too stiff). We felt like home

Miinukset: The sun mattresses on the sun beds was dirty, and should have been cleaned or changed long time ago. The pools was also not cleaned often enough and was always full of leaves, insects and sand.

Plussat: Many things that can enjoy your vacation.

Miinukset: Restaurant cost should be down.

Plussat: Excellent! Everything was great. We really had a good time at the swimming pool. The view was nice and the room condition and other facilties were so new and clean. The breakfast was good.

Miinukset: I hope there will be more options to choose from at the breakfast buffet. It's strange that there is not a fitness center. The swimming pool starts at 9 a.m., which is later compared to other common hotels. I couldn't work out in the early morning.

Miinukset: WiFi... always need to reconnect

Plussat: We stayed in the Grand King Suite with Sea View and Executive Lounge access. The lounge has a specious terrace with beautiful view and quite good choice of dishes both during breakfast as well as evening happy hours (5-7pm). We were initially placed in the main building on lower floor with limited view. After requesting a change we were offered a higher floor in the South building which was very peaceful and had an excellent view. The hotel has good facilities, including a nice small aqua park style swimming pool for children, games room and kids club. It is right next to a small shopping center and withing 5 min. taxi drive from an aquarium and amusement park. The hotel grounds are well maintained and give the feel of an exotic garden with many beautiful types of plants. The staff is very nice and attentive. We would definitely stay there again.

Plussat: We booked the Private King Pool and requested for the free extra bed in our booking. The bed really was ready in the room. The hotel is connected to the Arena 68 Mall which got a supermarket. There was special dining and spa package that essentially made the first CNY4000 spending 35% off.

Miinukset: 1) Local people liked to stand with you at check in and the staff didn't seem to realize this is invasion of privacy to non-local visitors. Check in staff also tried to sell us to pay CNY1000 extra a night for the room next door which got a bigger indoor room area but she failed to mention that the private pool was smaller in exchange. And interestingly after we got our room, we saw that both rooms next to us were still occupied... 2) lounge staff didn't seem to realize their customers had been waiting for 45 mins for food until we complained about it (though one of them did try out of his way to compensate for us) 3) Room and pools are much older looking compared to the official photos. Though at least the toilet flushing water did not smell like sewage and we were already very grateful... but I would be setting the expectation too low for Grand Hyatt... 4) Out of service arcade games. A bummer to the kids. Though the staff was very nice when handling these.

Plussat: Room size, food and beverage offer, Swimming pools and amenities

Miinukset: nothing

Plussat: Good room, we had a pool King villa. Hyatt level throughout. Ivan & Rocky treated us very well as the managers Spa was good

Miinukset: The food was a little inconsistent, but overall good

Miinukset: Nothing

Plussat: Awesome hotel experience! Courteous staff, impeccable arrangements. Spacious room and suite for my large family. Wonderful sea facing bath tub. Lots of activities for children including fun pool, and sumptuous breakfast. Hotel is also near to a mall, within walkable distance, that offers many dining options and supermarkets.

Miinukset: Food at the Club Lounge is rather disappointing. No air conditioning too. It's not what I expected from Grand Hyatt standard for Executive Lounge.

Plussat: Service and staff exelent, the property is fantastic.

Plussat: The staff are very friendly.

Miinukset: The beach is not good . We are Very disappointed . The duvet is too thick to feel comfortable. It is hot even if the air conditioner is set Very low temperature .

Plussat: Very friendly staffs going out of their way to make the stay pleasant and comfortable. Very comfortable room and bed. Special thanks to yoomei zhang and Rebecca.

Plussat: Friendly staff. Great food. Nice pool for kids.

Miinukset: TV picture quality is not clear. Breakfast at fresh 8 have to queue.

Plussat: The team at the hotel were outstanding. We were in the executive club and the team were amazing. It’s hard to isolate individuals but a big call out to Mark, Yausap, Sally and Angus.

Miinukset: The property is in need of a refresh. Despite a room move we still struggled to get our room cool enough to sleep at night.

Plussat: Beautiful place, very beautiful view from the window. Calm and quiet. Very good BBQ on the beach, is delicious Italian restoran and good bar.

Miinukset: Seafood restaurant on the beach. The cannot play billiards in the evening at the bar, as there is no light above the table. It is standing in the dark. This is stupid ! In the evening include imitating sounds toads and frogs - very loud. There are no sunbeds on the beach, they are far from the ocean - this does not give a complete feeling of a beach holiday on the ocean.

Plussat: Kind staff and comfortable conditions.

Miinukset: Nothing

Plussat: The beach has the cleanest sand you can find in Sanya.

Miinukset: We went on an odd time when the typhoon was out.Hence couldnt loiter around

Plussat: Overall the stay at Ritz-Carlton Sanya, Yalong Bay was great as the room was really comfortable and the variety for breakfast buffet was exceptionally good! Would like to give compliments to the Front Desk Receptionists, Sam & Michael for their efficient and great service! Thankful for the wonderful stay :)

Plussat: There is no way I could stay at Ritz-Carlton Premier Ocean View Room at this price in the world. The oriental style architecture is beautiful! The room is spacious, bathroom and bathtub are clean, all the personnel are kind, a wide selection of breakfast, beautiful gardens and swimming pools, and the beach is right in front of the hotel.

Miinukset: 1. I did have the ocean view from the room, but it was a little less than I expected. (pic attached) 2. There was nobody, literally nobody except a front desk manager speaks English! (I am not from an English spoken country) I guess Chineses are major customers there and the hotel does not need to recruit foreign customers. Translation app is must. 3. All the restaurants were pricey even though the foods were superb. 4. The time I stayed was August, but the restaurants and cafes did not provides ice water since Chinese people drink hot tea even in summer time. So I tipped waiting staff and housekeepers 5-10 Yuans (around $1-2), to get a ice bucket.

Plussat: Location is excellent, breakfast buffet is one of the best we have ever had. Staff were super friendly and very helpful. The front desk manager was extremely helpful from the moment we arrived until our departure. Also our housekeeper, Jenny, was the most delightful person, friendly and hardworking. We treated ourselves to a couples massage which was also excellent! We enjoyed every moment and can’t recommend the resort enough! We definitely will come back again!

Miinukset: The only fault we can say is that we would have liked to try the various restaurants’ dinner menus but we felt the food was slightly overpriced.

Plussat: The breakfast was exceptional with a huge choice of items to cater to all tastes.

Miinukset: There didn’t appear to be any food or beverage service by the pools which I found quite strange.

Miinukset: Poor platform(booking)made a mistake for my room

Plussat: The price is very reasonable

Miinukset: I found my bathroom tissue box with mould all over the inside layer and mould ok tissues. It was gross!!!!!!!!!

Plussat: breadfast very nice.

Miinukset: too far from the city. no shuttle bus from airport to hotel . no shuttle bus between hotel and city

Plussat: - The pool areas are great - The beach next to the hotel is absolutely lovely! - Nice staff

Miinukset: - We had to que up for breakfast every day. We had to wait for around 10-15 minutes in line. - We had one of the private pool roms, but the sun was only on the terrace between 10 and12-13 (in July). If we had known this, we would never have paid that extra money for that room. Then we could just as well had one of the standard rooms. - One day a drone was flying over our terrace (by another hotel guest). Twice it was flying very close to our sun beds. We asssume it had a camera, and we were in our swimsuit. That was very uncomfortable. - The pool area on the roof was loaded with foto shoots all the time (!) (mostly hotel guests - in all ages...). We felt that we were in someones way all the time. Either in the walking area, or in the pool. The area is quite narrow, so it was hard not to be in the camera zone of someone - even though you try. This hotel certainly does not give you a 5 star experience.

Plussat: A great new luxury hotel property and absolute beautiful beaches. Fantastic view to the ocean from the beautiful room. High standards in hospitality service, cleanliness, very quiet for relaxing at Rosewood Hotel. The food option is wide, I did enjoy very much the food at the "Chop House" Restaurant in the garden, a signature at Rosewood. The highlight is the fantastic breakfast buffet with many options in european, american and asian food. The hotel has the best swimming pool and a nice infinite pool on the rooftop. A secret destination with beautiful beaches and highly professional English speaking staff for foreign guests. The best of the best luxury resort hotel in Sanya at Hainan Island. I will definitely come back and can recommend this fantastic luxury hotel with high standards at Sanya. A secret tip, the room with balcony and whirlpool to the ocean view was absolute perfect for me. Thank you for the hospitality service which made my enjoyable stay in this beautiful hotel property. Thanks to the friendly staff and management at the Rosewood Hotel. Greetings from New York City!

Plussat: Facility is very good, but the staff need to be improve

Miinukset: The staff

Plussat: What a nice vacation in Rosewood Sanya

Plussat: We stayed at the Rosewood for 4 nights and it was one of the most restful and enjoyable breaks we have had. The decor and ambience of the hotel were wonderful , the food was delicious and service was excellent.All the staff were friendly but Laurence in the Chop House Restaurant was extremely helpful and a brilliant ambassador for the hotel . I would thoroughly recommend this hotel and would definitely stay there again .

Plussat: The view, the pools, the restaurants, just amazing designs.

Miinukset: Most of the personnel (Haï bar/infinity pool) does not communicate and is sleepy , behaves tired, no customer focus , no smile, does not consider customer request despite multiple purchases along our stay and it lasted for 4 Days!

Plussat: The outdoor barbecue was wonderful and the waiter is polite and warm. One only criticism was empty plates were left on guest's table without any staff to clear it away. I needed to raise my hand asking a waiter to clear the table.

Miinukset: Swimming pool was full of dust and leaves making the environment disgusting. Housekeeping should clean all the leaves before the next guest moving in At around 1630 while my wife and I was celebrating our sweet moment at the pool, a female staff, without knocking the door, opened and entered for food delivering. It was so embarrassing to have an intruder suddenly broke in. I have told your staff that we are celebrating my wife's birthday on 18th Nov. However, the roses on bed showed anniversary which was of reckless arrangement. I have to ask my wife be patience taking photos waited until I changed the decoration back to Happy Birthday. The bath tub outside toilet was totally dirty and full of dust and leaves inside the tub. I cleaned it by myself before letting my wife to use it. I could only say the cleanliness of Banyan Tree in Sanya is far behind the acceptable standard in compare with Macau.

Plussat: Very friendly and good location. Loved villa and private pool.. food and drink are very nice

Miinukset: It’s good they have rest room for people have late flight but the room smells bad and not super clean.. like a motel room no longer used.

Plussat: The staff were super friendly. From the check-in, to the room service, to the airport drop-off. Very professional. Our service manager Jimmy and Chef Gao who looked after us ever day, deserve a special mention. Am amazing stay.

Miinukset: The property needs to be refreshed a little - not a surprise after operating almost 10 years in the tropics. The electrics - phone, aircon, but also the bathroom facilities could use a bit of love and attention. :-)

Plussat: Quiet and peaceful vibe with good privacy. Staff are all very well-trained and helpful. Sunset from the beach is astonishing.

Miinukset: Facilities are obviously too aged and not maintained well. The wooden furnitures got abraded. The image quality of TV is unbearable. Also the outdoor bathtub is full of fallen leaves and twigs which make it unusable.

Plussat: Beautiful place, the villa is amazing and great stuff, we didn’t want to leave

Plussat: Great service, smiles everywhere and efficient.

Miinukset: The rooms were very old and I even managed to found spider webs.l and dust.

Plussat: Great design, excellent staff and delightful location.

Miinukset: Many of the fittings and facilities are worn; missing tiles in pool, door latches broken, probably in need of renovation and will be pristine again

Plussat: Breakfast was good with wide selection

Miinukset: The beach is not so nice

Plussat: It was out anniversary and I asked for a simple decoration. The stuff was very helpful. There is a pool when u walked in the villa and surrounded with plants, benches on the site. There is also a massage pavilion next to the pool area. The room is quite big and bathroom is also very nice with a outdoor bath tub.

Miinukset: Facilities could be upgraded, it is a bit old. Although still clean

Plussat: Everything. Amazon location, amazing beach, humongous private pool at the villa, stunning looking villa, 300sqm just for 2 people, amazing service despite the language barrier. Jimmy and Spencer went above and beyond their responsibility to address every need of ours. The food is spectacular. Chef cooked little surprised for me for breakfast every morning. Nothing was ever a problem. It's a paradise and great value for money if u're from Western countries.

Miinukset: That we only had 8 nights. Little inconsistency in turn down service.

Plussat: İt ıs a modern and comfortable hotel The rooms facing the see, especially on the high floors are very good. It is near by to the airport ,which is a plus. The large swimming pool is excellent. İts shortcomings are, the staff are very poor in English and the hotel rates are rather expensive during the Chines New Year period . So, during the late March it is a good bargain. As to the food, breakfasts are good, the barbecue dinners, especially on seafood area are not according to western taste. Very few western guests majority are Chines and some Russiansöö