Orchidacea Resort

The view was nice, location was good, breakfast was sufficient, price is reasonable. They provided transportation to/from airport, and gave us adjoining rooms as requested.

The shower sprays out onto the bathroom floor, so during my first morning shower, it flooded and I had to use a couple of the towels to dry up the floor. I put out the sign requesting our room be cleaned at 7am, and was out of the room until 3pm, at which point we returned to find that no one had come to clean or change the towels. As soon as my friend was in the shower, housekeeping knocked and asked to come in and clean and I said they would need to come back in about an hour, because we would be showering, but could we have a couple towels. She kept insisting she and the man needed to come in to change towels, and I said no, just give us some extra towels now, and come back for the others later when we would both be fully dressed. After dinner we returned to our still uncleaned room, and ran out of toilet paper. When we called reception to ask for more, I was told we cannot get any until morning, and I should have asked earlier, after my firm insistance that that wasn't an acceptable answer, we finally got someone to bring us a roll an hour later. We were interested in booking a boat for a snorkeling/island-hopping excursion, and we're pretty surprised that not only could they not help us book anything, they also had no recommended agent to refer us to. Finally, upon checkout, we were charged about $30 USD for handtowels, because my friend wiped her face with them, and apparently they don't know how to wash out make up (there are no washcloths, fyi). Overall, there are better places in Kata Beach, I'm sure-- next time, I'll stick with Villa Elisabeth, which I was quite happy with previously.

I liked the hotel views and facilities overall, the pool is very nice too and a lot of excellent touch to the hotel. also the lobby was beautiful

The room locations are very high with a lot of stairs to climb up. For families may be a little tough to get around.

They front office staff and the support staff were outstanding and unfailingly helpful

We were surprised that there were several hundred steps to our room