DoubleTree Resort by Hilton Grand Key - Key West

First of all they did not charge me the agreed reservation rate until I showed them the email second of all they put us in a room at the air-conditioning didn’t work and thirdly They lied about the air conditioning working and when they put the temperature gauge on it it wasn’t working but the maintenance person went down to the front desk and told him that it was working and it actually wasn’t the stay was terrible it was not our first time there but this time we are very disappointed with the staff and with the place we were completely dissatisfied

The peoples attitudes were terrible the girl at the front desk lied to her face about the air-conditioning saying that the maintenance person said it was fine and the maintenance person was in our room saying that it wasn’t working at all and then she lied about saying the Martin’s person left for the night but the maintenance person was still in the building working we would like to multiple times and even when I checked out they still try to charge me an additional $125 which I had to prove to them that it was paid already horrible experience at that location I’ve been helping honors member for a very long time The peoples attitudes were terrible the girl at the front desk lied to her face about the air-conditioning saying that the maintenance person said it was fine and the maintenance person was in our room saying that it wasn’t working at all and then she lied about saying the Martin’s person left for the night but the maintenance person was still in the building working we would lie to multiple times and even when I checked out they still try to charge me an additional $125 which I had to prove to them that it was paid already horrible experience at that location I’ve been helping honors member for a very long time And I’ve never been disappointed like this terrible stay

The shuttle

NO SMOKING needs to be enforced!