Kioto hotellit Ukyo

Plussat: This is an expensive property so I had high expectations for all of the hotel metrics. The property, the location, the service, the food were even better than I had hoped for.

Miinukset: There was nothing to dislike.

Plussat: The property is immaculate. Traditional with a modern touch. Rooms are beautifully appointed. Amazing views. Super quiet and very zen.

Miinukset: Absolutely nothing.

Plussat: Amazing experience, the staff was very cozy and the room is very special! We tried the typical Japanese dinner and it was very delicious. One night in the ancient and really Japan.

Plussat: This is our second time back at Rangetsu (first trip in 2016) and it certainly didn't disappoint. The location is brilliant, off the busy shopping street and faces the river. Most parts of the property (including our room) are still as well maintained as I remember it. The in-room kaiseki meal while pricey is exquisite, yummy and well paced. Even if you decide not to pay extra for dinner, there is still breakfast included in the package which will definitely be one of the highlights of your stay. The room comes with an adequately sized bathroom but with an onsen on site, just go for that and immerse yourself in a true ryokan experience with the stellar hospitality to match.

Miinukset: Metal doors in the onsen could do with a fresh coat of paint. It would be a good gesture if they could provide the children yukata for free (they do that for adults) rather than charge 1,000 yen for it.

Plussat: As previous reviews stated the property was very clean and the staff were friendly and attentive. The food was good but not great, and I think on balance if we were staying again we might have chosen not to eat in the venue every evening. The location was good; however it was not especially private as our outdoor bath was in full view of the main road outside (with minimalist blinds which we had to keep down the whole time, thus obscuring our view of the small garden)

Miinukset: We did not have a bad experience but unfortunately our stay at the property was nevertheless not good value for money. I appreciate that traditional Japanese ryokans are expensive and do not offer the same amenities as you might expect in a luxury or western style hotel. However, given what we got I felt that the prices charged were simply astronomical - we paid more than for our suite at Mandarin Oriental in Hong Kong for the privilege of sleeping on a thin mattress on the floor in a tiny room. I would add that the staff were friendly and helpful and the room was certainly clean, but for US$1,000+ per night I would say that this is the minimum I would expect.

Plussat: Quiet, clean and friendly staff.

Miinukset: Please see my comments above and in addition the outdoor onsen tub is old and the shade is slightly broken. Definitely not value for money!

Plussat: The staff were nothing short of amazing! They really added to our stay. The traditional Japanese breakfast was also amazing.

Plussat: Clean, spotless, and convenient! I appreciate how clean the area is and everything is so new even still in Japanese style. It’s 1min walk to the shopping street but not too close to hear all the noises. The staffs are nice and helpful. Everything you need for a getaway trip!

Miinukset: Nothing. Everything is great!

Miinukset: Some markings on the wall/furniture. Cobwebs in the alcove.

Plussat: Location is great, Onsen is nice, staff were very nice.

Miinukset: Breakfast was disappointing. Didn't feel it was worth the money.

Plussat: Great location with stunning views, spa and shower rooms are amazing, the spa was available even at midnight! Cute breakfast (although you have to buy your own coffee as the food is quite traditional) JR station nearby

Miinukset: My pod was right under the aircon and it is really, really loud, even the earplugs provided didn't seem to filter the noise. That combined with girls moving about in different times meant that I actually got zero sleep that night. Check in is only at 5PM which is later than other accommodations.

Plussat: easy check in and they provide bike locks to keep your luggage safe. very comfortable and in the middle of many tourist spots

Miinukset: the blind for your room still lets in a lot of light in at night. someone also had an alarm going off for over 20 minutes one morning and nothing was done about it

Plussat: It seems that the place where I sleep better is capsule hotels. It's like a cocoon. I took the business class there so my capsule was from the floor to the ceiling, nobody below or above me, very very quiet! The facilities are great, lots of amenities for girls, make up remover, lotion, all from famous brands, the shower gel and shampoos are from France, delightful!

Miinukset: The only bad thing about this hotel, maybe all with a lot of foreign tourists (I'm foreigner too) is that there is a lack of information on how to use the public bath. There is a notice explaining in English and Korean but it's not enough I think, because basically, people don't read. They need to put a picture poster with dos and don'ts, like attach your hair and don't dip them in the bath, rince your body very well before entering the bath. Pictures! Everyone can see and understand immediately. As a result of this lack of information the bath is full of hairs, and smells very much like the body soap that is used in the shower area. Such a pity because it's a very nice place!

Plussat: Good location to stay, staff professional, everything clean when you get your room, the size commons of capsule really comfortable

Miinukset: The noise of air conditioner can make you feel annoying, hard to try to sleep.

Plussat: I loved the cleanliness, location, and facilities. They had lovely amenities and the staff was great.There were extra pillows and blankets available.

Miinukset: I stayed in a Superior room and loved everything except the bed was a little too firm to me.

Plussat: Location. Very clean. Friendly staff

Plussat: Good location, nice price to quality ratio, quite during the night time

Miinukset: A/c was a bit loud

Plussat: Great location , great spa !!! Staff was really friendly !

Plussat: Best value for money in Kyoto! I was hesitant to book a capsule hotel because I am disabled and would like more space for my stuff. This hotel has premium rooms that are very comparable to regular business hotels, with ample space for your luggage and a locked cabinet under the bed for your valuables. I would like to commend the staff, especially the 2 male staff on my 1st night. I left my wallet at the terrace and didn't realize it until the morning. I was so nervous as it contained all my money and cards, and when I approached the front desk, they have it for safekeeping! What a lifesaver! The staff are always smiling and it makes me feel very secure when I come back from a tiring day and always a warm greeting in the morning.

Plussat: Everything was perfect!!!!

Miinukset: Nothing

Plussat: Everything!

Miinukset: Pricy dinner

Plussat: Food and staff lovely

Miinukset: Was expensive

Plussat: Wish the breakfast was included. We booked 3 rooms for our adult children, they upgraded and combinded the 2 smaller rooms to a suite . The children love it!

Miinukset: With $750/room/night, wish it came with a complementary hot spring bath

Plussat: Friendly staffs, a quiet yet convenient place for tourist with complimentary pick up from Kyoto Statioon.We had a nice dinner at their restaurant.

Miinukset: May be it was not high season, the water flow and temperature of onsens seem not functioning effectively.

Miinukset: I am not impressed with the restaurant. It was just blah for such 5 star hotel.

Plussat: Very impressive facilities, luxurious room and very comfy bed, including the couples onsen (smaller than we thought, but still a delightful experience). Definitely recommend

Miinukset: Nothing! It was all perfect!

Plussat: Location ambience and service Hot mineral water tub

Miinukset: Smoking area too small and cramped. Only one in the whole prooerty

Plussat: Staff helped arrange cot once realised we were travelling with a toddler. The doorman was super helpful at all times of the day and never seems to go home :(

Miinukset: Arashiyama area closes early in Winter and yet the hotel seems to have no real facilities except a really expensive dinner. Also despite being on the waterfront, it is actually a long way from the Main Street

Plussat: Magical. Sublime. Unforgettable. We have recommended Suiran to the world!!!

Miinukset: The squishy pillows.

Plussat: Location, views and service

Plussat: The hotel is beautiful and we had a nice time but the service was oddly off. The staff just seemed to be lost, but friendly. We had dinner at the restaurant and the service was just weird and off - again. Overall we enjoyed ourselves but for the price, not sure we’d be back.

Plussat: Nice building

Miinukset: The distance to the city was horrible far out, businformation was incorrect and even at the citybusstation they didn’t know where it was. So spend your 500¥ not on the bus but on a better located ho(s)tel

Plussat: I liked the cleanliness, and the place. Also, how the staff care about their guest.

Miinukset: They only have 2 shower room for all.

Miinukset: The dinner and the bed are not so good. I hate ofurô, prefer shower.

Plussat: Excellent english-speaking staff, comfy beds, socialable people and tons of activities. I love how honest and the staff is especially one time that i forgot both my passport and my wallet. They saved my behind everytime. Will definitely book here again on the 2020 Olympics!

Miinukset: None. The place deserved to be higher than a 2 star rating tbh.

Plussat: Reading area. Only good for families and Old people.

Miinukset: The staff is not very accommodating or accepting towards solo travellers or just single night stay. You are treated like a nobody especially if you’re alone and not staying for long. (Which didn’t happen with me anywhere else in Tokyo or Kyoto) I couldn’t wake up for early breakfast because of the extremely noisy dormitory mates due to whom I couldn’t sleep and missed my Breakfast, but on mentioning this to at the reception my coupon (650yen) was taken back with a shrug with no empathy/remorse which along with my horrible night and no breakfast even though charged all went to waste. Not at all recommended for solo travellers.

Plussat: I liked the public hot tub bath and the location was set in a beautiful wooded area close to a bus atop

Miinukset: It’s not family friendly and was not clearly advertised. We paid for this hotel when we arrived on site. We were surprised that it was an extra $30 per night because of what appeared to be taxes we were not aware of. It was also advertised as a family room which I thought would have a shared bathroom For our room Alone alone since we bought four beds in a single room. This was not the case. We have two small children and if they need to use the restroom they tried to open the main door in the middle of the night and get out! At one point we lost a kid because they went to the shared bathroom. Had I known we did not have our own bathroom I would’ve never booked this stay. Also the public bathrooms are only open from 7 AM till 9 AM, as is breakfast. It was hard to get everyone ready without stressing since the bathrooms are split between male and female. I didn’t realize that we would be sharing showers with other people. Also The room was not comfortable for relaxing and there was no tv or internet that worked in our room. The breakfast food was slim pickings and we paid $25 extra per day for the family for the food. We could have stayed elsewhere for a much better price and been less stressed trying to accommodate the kids having to use a shared bathroom down the hallway. I would not recommend this place to families but it would be okay for single travelers.

Plussat: I really enjoyed the traditional Japanese baths which we got to experience. Also it was helpful that there was a self-operating kitchen, so if we brought something from a shop we could make it there. The breakfast buffet was a thing to look forward to and it was delicious. There was a variety of foods including western and asian. For the price it was sold at, I think it was great. The location is great because there are nearby bus stop, a station and great temples which you can visit. If you need something in the morning then you can go to the shops nearby.Finaly, there were great evenings with traditional tea and arts and crafts. We met great people there even thought we could not speak the language.

Miinukset: Limited access to rooms between certain hours, however this did not bother us as we were usually out all day.

Plussat: Very friendly, kind and helpful staff. Nice spacious and well designed. Fun additional things like bike hire and 'onsen' - the spa bath.

Miinukset: Was quite noisy late at night and early morning (from 6am). Bit tricky with other people in dorm (e.g. seeming to sleep all afternoon which made it difficult moving about).

Plussat: Clean and calm

Plussat: The property was full of amenities, staff were very friendly and fluent in English . Rooms and bunk beds were comfortable, at this price the property is value for money .

Miinukset: The location was quite far from central Kyoto city.

Plussat: Staff were very nice. The surrounding were beautiful.

Miinukset: Having to be in by 11. O’clock pm.

Plussat: the location was good

Miinukset: the room was close to the smoking room, so we could smell the smoke. The bathroom looked really cheap the bed cover was really ugly

Plussat: Its location Japanese breakfast Its lobby The friendly staff

Miinukset: The room is a little small. The public spa is too hot.

Plussat: Hotel is luxurious. Friendly and receptive staff. Adjacent to a strip with vendors and food. Within a 5 minute walk to see monkeys, a temple, and bamboo forest. Also, a 30 minute ride to the golden temple.

Miinukset: Room very hot and the AC blew hot air only. There was no wifi in the rooms. Breakfast too early, from 7 to 8:30 only. Overpriced - the decor feels out of date, the room was small and uncomfortable. I would not book this again.

Plussat: I love the location, the facility, the comfort and the cleanliness

Plussat: Good staff and very helpful.

Miinukset: There is nothing we don't like.

Plussat: Onsen, big room ,nice garden.

Miinukset: They had problem with credit cards, probably we paid twice, one via credits card, one cash. They speak a terrible english and don't know how to deal with problems.

Plussat: The hotel was in a wonderful location just near the river. The public bath was a great relief at the end of the days. The breakfasts were varied and very good

Miinukset: The pillows were a bit hard. The dinner was a bit over priced. But be sure to reserve before 4 PM. The area is largely closed up by 8, but there are good restaurants around before.

Plussat: Attentive and polite staff wearing traditional dress. Cycle hire was convenient and easy. Laundromat down the street.

Miinukset: Too far away from where we needed to be. Room was tired and dated and pungent with stale smoke. Welcomed by a massive cockroach in the bathroom. Finding meal for dinner challenging.

Plussat: Great hospitality. Good food. Very clean room. Excellent shuttle service. Very comfortable bed. Shower and toilet is separated which is good.

Miinukset: A bit far from the station. Need to take 20 minutes walk but the efficient pick up shuttle services compensated.