The room was affordable for an overnight stay and the staff was friendly.
The first floor reeked of smoke. I guess I just expected an updated, more modern version of what we stayed in.
I had stayed in 3 different hotels in the same weekend. This one by far was the best. Very clean, hall smelled like smoke, but the room did not. Room did not show signs of wear. Comfortable beds, a little too soft for me. Room great use of space, didn't feel cramped, large bathroom. Microwave & fridge in room. Loved that there was a small counterspace above the fridge. Microwave was in a shelf attached to the wall. Fridge had nice shelves and crisper drawer so items fit better in the fridge. Location perfect, just off the highway. Gas and fast food very close to the hotel. Breakfast was good. A fitness room and pool were available. Staff fairly friendly, when I checked in I wasn't told where the elevator, fitness room, etc. were, the attendant yelled that the elevator was the other way when I went the opposite way. This was the cheapest hotel I stayed in and it had the most amenities.
Would have been helpful to have a couple more plugs near the bed. I had to unplug the alarm clock to plug in my phone.
Basic and Clean
Clean room, friendly staff, and quiet atmosphere made this hotel the perfect pit stop.
Access to it was hard to find, not the hotel's fault.
Staff and room
Room was comfortable; staff were very friendly; breakfast was good. A very very pleasant stay
Great comfy clean place. Good breakfast and friendly staff (except the day manager who was a raging b-hole)
The day Manger lady was terrible. She was very vocal and mean about her unliking of the low rates we got and how annoying it is to her for people to book online. She tried to charge us twice and argued with us about what we said and what we did. It was insane!
Customers are not always right at THIS BW
Great room, very comfy. Friendly staff (except the day manager)
The day manager at this hotel was very very rude that we got our reservation online and that we got such a discount. She repeatedly commented on how annoying it is when people book online and pay so little. She was crazy crazy rude when we checked out. She tried to charge us twice for the room and argued with us for over 20 mins abut weather the charge was already taken off our credit card. Also, she made us pay $15 upfront saying it was for in case we decided to steal anything. And the tub was broke.
Good value. Great location
Breakfast buffet Beds were comfortable
The front desk receptionist really seemed to hate her job. We asked for suggestions on where to eat and she acted as if she was annoyed that she had to answer our question. Breakfast in the morning was bare and didn't look appetizing.
The staff was great especially Josh and the room was clean and comfortable.
Very nice and clean
Walls very thin...could hear everything in next rooms.
Some of the staff was friendly and helpful.
When booking, there was no mention of getting a smoking room. The whole floor reeked of smoke, and the room was unbearable. On top of that, refrigerator didn't function. The front desk was particularly unconcerned when we asked about getting another room and inquired about the fridge.
Enjoy a delightful stay this Knoxville hotel, just minutes from downtown Knoxville, University of Tennessee and the Pigeon Forge/Gatlinburg/Great Smoky Mountains Resort area. The Best Western Plus Strawberry Inn & Suites is conveniently located minutes away from attractions in downtown Knoxville such as the Knoxville Zoo, the University of Tennessee and the Knoxville Convention Center. Hotel guests can enjoy a variety of outdoor activities at the Great Smokey Mountains National Park. Hotel guests can also indulge in fun-filled attractions at nearby Pigeon Forge and the Dollywood Amusement Park. The Best Western Plus Strawberry Inn & Suites caters to both business and leisure travelers. The hotel offers an efficient business center with meeting facilities and conference services. Each guest room includes free high-speed Internet access, a refrigerator and microwave. Other hotel amenities include a complimentary full hot breakfast which includes eggs, fresh waffles, sausage links and much more. We also have a beautiful indoor pool, spa and fitness room. For exceptional service while traveling, make a reservation today at the Best Western Plus Strawberry Inn & Suites in Knoxville, Tennessee!
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