Baan Supparod

the garden is amazing!!!!

room not clean women hair all over( c picture) many ants on bed (c pictures) poor breakfast to far from sai kaew beach swimming pool is not really in this hotel u need to go to the hotel next to u it. the beach cant be use a lot of rocks the place is full of c......... people

This is by far the worst hotel I have ever stayed in.

Got to the property and expected a white sand beach with use of a swimming pool. When we arrived the property has no white sanded beaches, only rock. Could not swim in the ocean here! Ok, we thought we will just use the swimming pool, no big deal. When we arrived at the pool there was a security guard who immediately started yelling at me for putting my toe in the pool, thought this was very strange! At this point we all went and put our bathing suits on for a swim in the pool. Eight of us came back to the pool, my 15 year old son and the rest of our family. As we started to enter the pool, this same security guard stated that we could not swim in the pool with board shorts and regular swim wear, which I have used through the world. We were told rudely that the men had to use European swim wear. Speedo type swimwear and bikinis for the girls. So basically we were banned from using the swimming pool. This property does not have their own pool they share a pool with another resort next-door. It felt like there was some kind of feud going on between the two property and we got caught in the middle. The staff at the desk keep giving us the runaround about a refund, as we had book this nightmare hotel for 3 nights. Finally after hours of talking to the manager at the property they gave us a telephone number in Bangkok to help us cancel the reservation. Booking.com tried to contact this number and was given the runaround by the staff in Bangkok. Finally after a few hours and a lot of fighting the hotel agree to give us all our money back expcept for the use of 1 room for the night. The price was around $90 a night. Would also like to mention that all the other hotels were charging around 200 baht for a massage, this hotel was charging around 2000 baht if I remember correctly. Very pricey for hotel with no beach, no pool, and nothing to do here. All the white sanded beaches are on the other side of the island!