The Pacific Sutera Hotel

I liked the beds at the hotel. It was just a little squishy. And also it was very peaceful, there was just one family that was noisy for a tiny bit. But the rest of the nights were fine.

At one of the swimming pools one of my daughters cut her toe on an open drain and it started bleeding!Also at the swimming pool the towels ran out!

Steam room & sauna should be free for hotel guest. At breakfast, egg station should be staffed by 2 chefs. One for omelette & other for plain fried eggs. Food quality of outside bar next to swimming pool needs to be drastically improved.

Location Very clean Beautiful pool and beach Many options for food - restaurants/cafes/bar

Long wait time at cafes/ bars for service Many of the staff were very slow and got overwhelmed easily

Location is good but little out dated facility

Water front and good for swim with younger children

Facility is old and need maintanance

Loved Pacific Sutera.Good location very good service and Henry on front desk was the best.He was always ready for any questions.Rooms were good but did not like the pillows.If we come back we will stay in same hotel.Thank you to all the staff.

Please if you can change the bed too hard.

The room is really nice and clean, they also provide shuttle bus to city, really thoughtful. At night,there is a live singing show in the lobby lounge, it was also good.

The time of checking in was too long and the staff of front desk was a bit careless.However, it was not a big deal, for the staff,overall, I would say, they are quite good and professional.

Excellent food, friendly and helpful staff, nice grounds

room decor a little dated, no flat screen tv, no dvd player

Staff were friendly. Our children were upgraded to an executive room free of charge. Our room was lovely with a view of the pool and the sea.

Excellent choice of restaurants ..breakfast buffet was very good

Nothing