Grand Hotel

Old world ambiance of the place.great location in old town.good check in staff.

No air conditioning.no shower gel or shampoo.no anti slip mat in bath when taking shower.poor quality towels.safe on the floor. Powdered whitener for coffee in room.no selection of snacks in frig.Poor quality breakfast,no heated plates,items not replenished when run out,limited selection.tea coffee machine no waiter.Not very 5 star.

I stayed in October 2019, unfortunately I accidentally walked on the ruby ​​and dug the carpet, it was done in good faith with no intention, the hotel demanded me 500 euros to clean the carpet, only after an argument they lowered the price and finally paid 500 zlotys. If you need something in the room to pay for it, staying at the hotel cost quite a bit of money and cleaning a carpet or dirt that a customer accidentally made should charge extra money ?? In my opinion really wrong and very disappointing. I warn the guests who come to this hotel ... that when they arrive they will be absolutely wary of their mistake and check where they are going