Hotel Mercure Krakow Stare Miasto (Old Town)

Both my husband and myself were truly happy with our stay here. We would defiantly stay here again. I have never given a hotel a 10 rating until now. The mattress was memory foam--we both slept better here than on our own bed at home. The location was literally 10 minutes walking from Main Market Square, Cloth Hall and St. Mary's Basilica. Wawel Castle was a bit further and the Oskar Schindler Museum was a good 30 minute walk from the hotel. We did find a Milas Polish Pottery shop which was located between the square and the hotel; the patterns and quality they carry are the same as the factories in Boleslawiec. The hotel offers a secure underground parking lot which is easy to get in and out of.

I would have liked to receive a hard copy receipt. Upon check out hotel stated they would an email with my receipt...I have not received it.

Central clean friendly parking

Location great and very convenient with old town next door and tram to go further south. Very modern facilities.

Not much. Airconditioning too cold. Staff sometimes a bit too much by the book (eg running after to make you pay breakfast when not included in your deal).

The staff were absolutely brillaint. We were met by a member of staff at the door and he brought our bags up to the room. The rooms were spotless and the bed was so comfortable.

There was absolutely nothing we didn't like

Location is very good. Hotel Decor is excellent. Hotel staff is motivated and guest friendly.