Hotel Capitol Kuala Lumpur

The location is fine.

Even though I had stayed in 3 stars hotel before, I never expect such bad experience with malfunction items when I checked in. There are 2 items which is not acceptable and meet the standard - (1) telephone without wire cord (line) (2) bathroom washing basis cannot drain off water. When I reported in person (room telephone cannot use due to faulty) to the front desk, there is no sense of regret or apology of my bad encounter. I requested to change room, but, the staff wanted to have someone to check first which mean they do not give customer benefit of doubts.