Suhan 360 Hotel & Spa

The hotel was beautiful & views. The staff were all very friendly, our room was fab

The dinner was very poor, we basically ate nothing, no meat selection or great vegetables, it was our 25th Wedding Anniversary so we wanted a lovely meal & wine, we even waited for the soup at 12pm but it wasn't nice.

Reception Ozcan & Efe is a good credit to your hotel. But l would like to extend my appreciation for FILIZ from restaurant. She is exceptionally attentive and goes above & beyond the expectations. Last day of my stay l reached buffet right at closing time and quickly l picked up something afterwards she realized that l didn’t have any dessert she went in side the galley and picked up some dessert for me which is such an outstanding hospitality mind set that you should give her a prize as she represents you as value for money. entertainment at one night was outstanding Baris Bilgili he was superb and was one of the best stage l have ever seen massive thanks for that. Balcony at rooms are again makes a huge difference since l was happily spending time there and for sure l will comeback for that reason. I bought VIP massage package and the lady who was at spa were fantastic very professional that l need to mention.

On the negative side you need to focus on your housekeeping which wasn’t the best and l haven’t even seen my housekeeping staff at anytime of my stay that might be something you should look into. Also l reported regarding AC was dropping water they came immediately and fixed it but if you go to the room you might still find some construction debris on the walls. Since it wasn’t cleaned properly and room left little messy Whistle my arrival l have moved decoration pillows aside and it stayed aside until l moved from suit they didn’t decorate the bed any further. My fridge was not working despite l reported no one came to fixed and it was broken during the length of my stay. Also l don’t think that the layout of lobby restaurant and pool bar is effective. When you enter to hotel you don’t feel the luxury which actually it is a top notch luxury but because of the layout the feeling isn’t there. Small movements might create a better atmosphere. Also why would you serve the breakfast time the same soup from the dinner the night before?