Wyndham Garden Kuta Beach Bali

Bad smell in the bathroom

Close to beach and center of Kuta.

The bathroom in the room smells bad and wasn’t properly cleaned. The hotel was under major renovation so very disruptive from 8am -9.30pm which was very annoying. They also didn’t warn guests via email beforehand. We booked months in advance and they reception staff couldn’t find our booking for a long time and wasn’t very apologetic. Thankfully we only booked for one night due to its close proximity to the airport. Suffice to say we will not return, there are plenty other hotels in the area to choose from.

Dire. We paid for 2 x deluxe adjoining rooms. I dread to think what a non deluxe room would be like. Hotel under construction but that wasnt the issue. Bathrooms were in dire need of refurb. The pools were in poor repair, no comfortable loungers - hard wood with no cushions. Toilet smelt of urine - had to complain to get it cleaned. Towels were tatty. Bathroom floor filthy. And the crowning moment was the staff trying to sell us a visit to their new sister hotel in a nearby resort. Staff very pleasant but that approach enraged us. Management, given the condition of your hotel you should have return transferred us there. We would have been happy to spend in your restaurant but you wanted us to pay. Utter fail. Wyndham- 0/10. We will never use your hotels again.

Room size was decent. Bed was huge. Staff were friendly.

The hotel is under construction which created huge amounts of noise. The WiFi is terrible, couldn’t even load a web page on my phone. The shower leaked all over the bathroom floor.