La Serena hotellia

Plussat: Great spot right on the beach. The room was spacious and nice to have a balcony. Everything was clean. The grounds, pool and the staff were all really nice too.

Plussat: I loved that the bikes where included! Room was spacious! The activities where great! Great place for those whom travel with children young or older!

Miinukset: Firstly the wrong labelling of foods and the non labelling! Getting a salad for breakfast was challenging and the manager was not impressed that I asked for one as the buffet is set! For those with allergy issues I would not recommend it! A lot of no’s here and little explanation on how things work! Can I get salad or lettuce no! How long will it take to get what I requested staff reply I do not know! Note for those whom think you would be having breakfast facing the ocean view restaurant is just a mindset believe as that restaurant is only for lunch and dinner! Breakfast is downstairs which reminded us both of a hostel like the ones in Australia! We just took it that since they have that such an awesome restaurant it would be there! My fiancé and stay at many places and this. Is different to what we are use but the realty for the price you pay you think service would be better! 2 stuff members made verbal error by one stating that a beer was not part of the 2 for one which was incorrect! We checked the following day as the signs says there was a 2 for 1 beer! Yes they honoured this as a favour the flowing day by allowing us to enjoy the deal after 8 when it actually finish! We ordered empanadas and we where assures they where oven baked not fried! Health wise we want to only consume oven baked once we received them i new they look strange and I had to question it and found out they a oven baked then fried plop! When we ate at dinner they never brought 2 meals ordered by my self and there was also a slight of charge on the bill! Just thought I would let you know my experience there!

Plussat: Great place, clean, beautiful and great restaurant. Close to everything nice in La Serena.

Plussat: The staff were great, very helpful at breakfast and in organising tours! The WiFi in reception worked very well, and at times it worked in the room.

Miinukset: The facilities were a bit outdated, they were clean, and the showers were good, but it still was basic and outdated!

Plussat: Good, quiet location, by the beach, good breakfast.

Miinukset: The internet actually works only at the reception.

Plussat: Modern hotel, large rooms, near the beach if that is where you want to be.

Miinukset: Poor service in restaurant, poor breakfast (eggs burned and then left to go cold), No heating in rooms and a/c heating function would not work. Hotel is by the beach but the beach is a long way from the city, so really there is nothing in the area. I canceled my reservation for a future visit and rebooked elsewhere.

Plussat: Clean and comfortable

Miinukset: Price was a bit high

Plussat: Very guest-friendly and accommodating, Good restaurant.

Miinukset: Maybe more outdoor chairs at the pool.

Plussat: Stayed just 2 nights for a conference, chose this hotel since it was accredited and had available shuttle to the venue. I was told by other participants that the breakfast in this hotel was better than the hotel where the event was held which was my first choice. If only for that, I am glad I booked this hotel. Coffee was good too.

Plussat: A lovely modern place with good facilities. It was cold so we could not use the swimming pool but overall it was a very nice place. Thank you for the services.

Miinukset: It was cold and there is no proper heating facility.

Plussat: Very nice place for kids its near by the beach.

Plussat: We enjoyed our stay very much. Nice and quiet garden Beautiful breakfast room Very friendly staff

Miinukset: The payment system is not acceptable. They pre-charge CC far to early incl. 19% tax. Then you pay cash (usd) to save this and then wait another 1-2 week to get money back. The pictures are a bit to nice; no pool available, just some water bassin. We payed about 150 USD/night

Plussat: Second time we stayed here. Loved it.

Miinukset: Nothing

Plussat: The hotel is in the town centre and pretty quite.

Miinukset: Boutique (cods wallop) tacky build quality, low ceilings, no outside windows, not even a sign on the outside in order to find it. I will not stay here again.

Plussat: Nice facilities and friendly staff.

Miinukset: This was the only hotel in Chile that charged us the 19% tax that was not supposed to be applied to tourists. The owner promised us a reimbursement that never happened.

Plussat: Lovely Maria and Samuel were perfect hosts. The Hacienda has been in Maria’s family for generations and was really beautiful. Breakfast perfect in gorgeous breakfast room. Cannot recommend highly enough!

Plussat: Really friendly and helpful employees helping you with all your needs (laundry, lunch even if restaurant was closed) and giving you good recommendations what to do or where to go for dinner.

Miinukset: Nothing

Plussat: Lovely hotel. Beautiful sunny grounds and courtyard. Great location and very friendly and helpful staff

Miinukset: Our room did not have a window so there was no fresh air and it was too dark

Plussat: I liked the old charm of the building and it’s location. The staff were friendly though I don’t speak Spanish so it was a bit difficult.

Miinukset: The old school charm was nice but the rooms could do with an upgrade.

Plussat: The only thing I missed was a kettle in the room as I get up very early in the morning and like my coffee.

Miinukset: no complaints

Plussat: The Location is amazing! The breakfast is really good but unfortunately no avocados, which are so typical for Chilean breakfasts! The staff is friendly!

Plussat: Breakfast was nice; coffee so-so; lovely fruit and flavored waters. The bed was comfortable. Andres, the desk manager in the late afternoon/evening shift is super helpful and always went the extra mile to help us with any issue. He speaks very good English.

Miinukset: WiFi! It is not a system that is reliable in all areas. Our room was slightly out of reach and the connection was spotty (and irritatingly slow and dropped the connection). Beachfront rooms, for which we paid extra, were noisy and unpleasant until midnight or past. Do not upgrade to beach view—you get to see vendors selling cheesy stuff, playing extremely loud music from boom boxes. Choose a quiet room in the back. I like plain (unsweetened) yogurt at breakfast—one can always add fruit or sweeteners but a pre-sweetened product allows for no choice. Note to Hotel: have a few cartons of unsweetened yogurt in the cooler.

Plussat: Location and shower was amazing

Miinukset: Too slow to check in and check out. I believe it was understaffed

Plussat: Location and room size

Miinukset: probably the most slowly staff on Earth. Check-out took us more than 1hr. The restaurant has no lunch or dinner, only breakfast. The Internet is very slow (weak signal, it doesn't reach the restaurant or other areas).

Plussat: The staff, especially in the dining area, was very friendly.

Miinukset: The room was supposed to have a balcony. However there are only (loud) rooms with a terrace on the bottom floor and rooms without a balcony on the first floor.

Plussat: Very good breakfast excellent quality and variety nice people

Miinukset: In the bathroom the water doesn’t go down completely so went u take a shower again the water still there

Plussat: Excellent service. Outstanding kindness from the manager. I lost my keys in the room and he sent them to my home address without even asking.

Plussat: The lady was very helpful, I liked the room and the funny swimming pool

Miinukset: No heating system

Plussat: Fantastic! Great location in the old historic centre!

Plussat: Nothing else

Miinukset: Not much

Plussat: Great an friendly staff. The owner could not be more gentle and helpfull! We had great conversations and he is a walking dictionary for La Serena and Chile with very Good advises where to go, where to eat, what to do etc.

Plussat: Bed was very comfortable, view and location was amazing and the pool was nice.

Miinukset: Bathroom was old and the shower was so small we couldn't fit under it. The wifi had no reception and the TV looked terrible sometimes.