La Serena hotellia

Plussat: All good! Thenks a lot for all information, delicion soup,...

Plussat: We unfortunately did not visit at the best time with all the protests and riots in Chile but the owners made sure our stay was a good one anyway. The room was lovely and the beds super comfortable. It's very clean and the staff very friendly. We couldn't find dinner out one night because of the situation in La Serena and the lady made us a sandwich.

Miinukset: The situation in La Serena right now but it is not the fault of the hotel.

Plussat: The property gave away my reservation without any notification. I had to stay in a worse room than what I have paid for. I am still waiting for the refund and the invoice of my stay. The property is unresponsive

Plussat: A beatiful place to stay with attention to detail in all areas. Wonderful breakfast and gorgeous surroundings.

Miinukset: We had the front room right next to the main door so it was a bit noisy at times.

Plussat: Very friendly and hospitable staff. An oasis in the heart of La Serena. The host was always cordial and helpful. An extensive breakfast catering for all tastes. Calming and peaceful atmosphere. A delightful experience of spending a couple of days in a charming family run hotel. Great value for money. Highly recommend this Hacienda style boutique accommodation.

Plussat: The beds were super comfortable. Breakfast was excellent with homemade cake.The decor was beautiful.

Miinukset: Fruit was not available for breakfast.

Miinukset: Hotelnis bit ild needs a refurbish

Plussat: 1. Room was nice and big. 2. Food was realy great and also the service of the barman.

Miinukset: 1. Hot water was a problem - I had to tell them twice that i dont have hot water. 2. The receptionists hardly speak any englishx

Plussat: The staff. La Serena turned into a warzone while we were there, and the staff were highly professional and incredibly compassionate. They served lunch and dinner without power, and made sure all guests were safe and taken care of. I cannot compliment the staff enough, especially Carlo. Thank you!

Plussat: Welcome drink was nice, bartender was very kind. Room was excellent, good bed. Location perfect just outside the main centre within easy walking distance of the bus terminal.

Plussat: Helpful staff, very good rooms for the money, good standard continental breakfast.

Miinukset: At certain times, the shower would not heat up to more than luke warm, whereas other times, it would get really nice and hot.

Plussat: Todo... Everithing was perfecto. Nice staff and a perfecto location.

Miinukset: No hay CDF en habitación.

Miinukset: The room is noisy as window have no double panels to isolate from the street traffic.

Plussat: Hotel was nice, comfortable, and clean. Staff was friendly, and the breakfast spread was amazing.

Miinukset: The bathroom was arranged in a way that the shower leaked/sprayed water everywhere. By the end of the shower the entire bathroom was wet.

Plussat: Staff were lovely!! Had a lovely BBQ and stunning views from the terrace

Miinukset: All the locks on the bathroom were a bit dodgy

Plussat: + We were allowed to stay in the common room a week later while we had to wait for our night bus. Which was very nice and extremely helpful for us. + The staff gives a lot of advice regarding touristy places. + The common rooms are chill + Close to bus terminal

Miinukset: - Noise. The people who work/live there made a lot of noise on a Sunday night and when we confronted them the answer at 00:30 hour was: "just another hour more". - Noise regarding the doorbell. They don't give keys for the front door and because the staff was partying they did not hear the doorbell, which rang for at least 10 times in the middle of the night and the bell is really loud! - Not to clean. - The beds are not great - You had too pay a fee for towels and deposit for your room key.

Plussat: Fantastic! Great location in the old historic centre!

Plussat: Nothing else

Miinukset: Not much

Plussat: Staff kindness and availability

Plussat: Great an friendly staff. The owner could not be more gentle and helpfull! We had great conversations and he is a walking dictionary for La Serena and Chile with very Good advises where to go, where to eat, what to do etc.

Plussat: The lady was very helpful, I liked the room and the funny swimming pool

Miinukset: No heating system

Plussat: A pleasant hotel close to the centre of La Serena and all the bars and restaurants. Friendly owner that was very helpful in booking us onto local tours and providing information and tips about the local area. WiFi was also good in our room and the common areas.

Miinukset: Our room was a bit dated but this didn’t bother us as it was clean and adequate for our needs.

Plussat: The hosts were very knd and informative. The room was great. The courtyard was beautiful.

Miinukset: The hotel was close to the center of town but in a rundown area.

Plussat: Everything is ok, not great, not terrible ;)

Plussat: Location

Miinukset: Clean and desk

Plussat: The staff at front desk were very helpful. ALso, in the restaurant they try really hard and a very polite and friendly.

Miinukset: 1) The hotel lacks any soul. No character, no piped music, no ambience, no feeling of tranquility. Outdoor areas closed and nobody around. Quiet. Nowhere to sit and enjoy a drink, except in the restaurant at street level. More like an aparthotel. 2) It consists of a modern entrance, but then very old parts of the hotel. The rooms are not connected to the Lobby - they are all in an apartment block and you have to walk through very old parts of the hotel including NO LIFTS to get there. 3) No porter to offer help with your suitcases. We are mobile and able. but i did wander how an odler person would manage. 4) Each foor is fully external, like an old style motel with external walkways, and doors to each room. Our floor was 5, was very high and the verandah heights are very low! felt unsafe. 5) Standard rooms are old and small. Need more renovating. old bathroom. 5) Breakfast is poor quality. (staff though are very helpful!). 6) No tables to sit with laptops etc., only place is in the restaurant! (which they accomodated when we asked, but still very strange they have large areas with Old couches and they are not used, in dark areas of the hotel). Management you need to do more with this hotel!!! Staff try very hard and the management and owners are not providing a very good experience to their guests. Small changes would make a big difference to the experience!!

Plussat: Location and rooms

Miinukset: You offer no gluten free food and we are celiac with severe problems -

Plussat: Modern hotel, large rooms, near the beach if that is where you want to be.

Miinukset: Poor service in restaurant, poor breakfast (eggs burned and then left to go cold), No heating in rooms and a/c heating function would not work. Hotel is by the beach but the beach is a long way from the city, so really there is nothing in the area. I canceled my reservation for a future visit and rebooked elsewhere.

Plussat: Clean and comfortable

Miinukset: Price was a bit high

Plussat: Stayed just 2 nights for a conference, chose this hotel since it was accredited and had available shuttle to the venue. I was told by other participants that the breakfast in this hotel was better than the hotel where the event was held which was my first choice. If only for that, I am glad I booked this hotel. Coffee was good too.

Plussat: The location of the hotel was good as it is on the beach road but quite honestly i stayed in another hotel a few days before which was far superior.. As for the reception people they tried to make me pay for the 19% IVA which foreigners should not pay but I eventually got them to understand......

Miinukset: The receptionist at the check out for not understand that foreigners ..not from Chile...do not pay the 19% IVA....

Plussat: Facilities were nice and comfortable. Heater for winter works well

Miinukset: A bit old stylish but ok

Plussat: Everything is good in hotel.

Plussat: Ambiance

Miinukset: None

Plussat: Facilities and location

Miinukset: Staff were grumpy

Miinukset: whe we arrived at the hotel at 2 pm the rooms were not list, we waited till 6.30 pm to have the rooms ready.

Plussat: Great place to explore La Serena and Elqui valley.

Plussat: Ideal location across the street from the beach next to restaurants and shops. Helpful, knowledgeable English-speaking staff.

Miinukset: No problems.

Plussat: Very good breakfast excellent quality and variety nice people

Miinukset: In the bathroom the water doesn’t go down completely so went u take a shower again the water still there

Plussat: The location is great. Restaurants all over the area, views are excellent.

Plussat: A lovely modern place with good facilities. It was cold so we could not use the swimming pool but overall it was a very nice place. Thank you for the services.

Miinukset: It was cold and there is no proper heating facility.

Plussat: Very nice place for kids its near by the beach.

Plussat: Bed was comfortable and cozy. Very close to centre, two blocks away. Helped with excursion organisation.

Miinukset: Breakfast was poor. Processed juice, instant coffee and one piece of bread. Place is a bit worn and tired looking. Restaurant no longer functioning.

Plussat: The hostel is located near the old town of the city.

Miinukset: The staff is unfriendly. We had to try very hard for getting some hot drinking water.

Plussat: I liked the old charm of the building and it’s location. The staff were friendly though I don’t speak Spanish so it was a bit difficult.

Miinukset: The old school charm was nice but the rooms could do with an upgrade.