Walt Disney World Dolphin

The best part about staying at the Walt Disney Dolphin Hotel was the transportation. We can catch any bus to any park. Buses always arrived with in 15mins. Not much of a wait. From the restaurant, to the multiple pool to select from, to the actives, multiple bar lounges; there was really no need to ever leave this Hotel. Everything is at your disposal. The property is very nice. Easy access between Dolphin or Swan.

The room description says the rooms have 2 queen size beds. That's a lie. The beds are a full, no where near a queen. The beds are big enough for 1 person. we were a family of 4, 3 adults and 1 child. 2 grown ups CANNOT fit in these beds, super uncomfortable. My 11 year old niece had to sleep on the floor because she was too uncomfortable sharing this tiny bed. The bathrooms are so tiny, The balconies are old and moldy. As much money as this resort makes, they can afford a simply paint job and some maintain care. Too gross to relax out there. These room are like $400.00, this is unacceptable. We were in the Fireworks view room. NOT NOT PURCHASE. We had the view that faced Hollywood studies/epcot park. The resort has these high palm tress that block the view to fire works. The show lasted 14mins, and within those 14mins we only saw a firework here and there. We could only see the firework if it made it past the high palm trees. That was super disappointing. Our A/C was broke. The room got so hot that it turn the smoke alarm off in out room late at night. Security had to come, we woke ppl up. It took them 20mins to send a maintenance guy up to turn it off. Then we had to wait for him to fix the A/C, that took forever. We were so sleepy. The hotel manager never came to our room as advised. We had to call and request him ourselves after waiting an hour. They only thing the hotel manager offer me was a slice of cake and a tiny champagne bottle for my birthday. After some exchange of words and convincing, they discounted our room 50% off for 1 night. Which was nice but they should of offered that, I should of had to ask for that. And the housekeeping is not the best. I don't know if its because they are short staff but our room was not clean everyday. PS: They do absolute nothing for you on your actual birthday. For the money this hotel charges, I feel like my expectations were not meet.