L'auberge Casino Resort Lake Charles

Booked through Kayak. When I got to the hotel, was told they couldn't find my reservation. I gave them my ID, my CC, and left my luggage with the desk with the understanding that they would put my bags in my room and have a room key waiting for me when I got to the desk later. When I did get to the desk later, my bags were still at the front desk. They had found my reservation, but said that since I booked through a third party, they wanted to charge another $50 on my card. They said it was refundable, but after everything I had been through I wasn't so sure. Will not be booking through Kayak or staying at LDL any more.

Downgraded room without downgrading price

Location

Room wasn't ready at 5:30 when check-in was at 4. Waited a long while to get another room. Usually hotel upgrade you if not ready by time specified. Was suppose to have fridge but did get one. Was suppose to have shower tub but only got shower. Water was cold in shower. Toilet had trouble flushing.