New York - New York Hotel & Casino

We paid for an upgraded room yet there were tiles falling off in the bathroom. The metal tissue holder fell off onto my 2 year old's foot and cut him. My $55 room + $15 upgrade became USD$160+ after all taxes and fees. Should have been free for my child having to bleed but the desk staff didn't care because we never called security.

Location and price

Very antiquated.

They had my booking dates incorrect. I was scheduled to stay there from june 15-20th. When i got there they told me i had booked it for july. I was able to find the itenerary and show them to correct dates. I also paid 200.00 for what they said was a deposit, and would get back as long as there was no damage to the room. But when i checked out. They said it was hotel fees and i would not get the money back. Very misleading

I like the spa

I did not like the secure of the hotel and the service

location and good value for money

check in took to long

i thought the hotel was fantastic and the comps were great thank you i ahs a players card.

the room was slightly below average and i lost on the tables !!