Hotel Maya Caprice

Bathrooms very nice. Hotel very clean. Location near train station excellent Cosy bar. Spacious room. Excellent view from balcony. Provided kettle/tea in rooms

Described itself as boutique which it definitely is not. Rooms and hotel do not look like the published photos. Much more basic. Breakfast ok but not great. No water provided in room. Ski room very small & basic. No boot dryers. Spa isn’t really a spa. Very expensive for what it is and provides.

Where do I start?! My partner and me are on our honeymoon all the way from Australia and were meant to stay at this hotel for 2 nights. We arrived at the train station with 4 heavy bags and were told that we had to drag them up to the hotel ourselves (no trolleys etc provided) which was a startle considering they charge you AUD 580 a night!. Anyway, we then went to check in and were allocated our room. We entered the room and all it had was good views! That’s all!! No comfort whatsoever - the beds had hard spring mattresses and the ceiling had Asbestos!!! I don’t know about Switzerland but in Australia it’s a serious health hazard to have ceilings with asbestos in a hotel. My partner and me started to feel really ill considering the current global health conditions we brought this to the attention of the man who manages the check in reception - and this is where the drama starts! He went off at us as though we had absolutely no respect. He said things like “if you try and run away without paying us then we won’t leave you” ! All we were doing is putting forward our concerns to the so called manager! We then asked to speak to a higher authority in the hotel and we had someone (more polite and mannered) speak to us. We also contacted booking.com to inform them of the behaviour of the staff and how we felt demeaned even after paying premium prices at this hotel. I would honestly not recommend this hotel to anyone wanting to have a nice holiday unless you are keen on paying big bucks for nothing. The rooms didn’t have USB plugs or anything either. Oh and by the way the breakfast is lower than average!