Leeds hotellit lähellä Grand Theatre

Plussat: Pleasant friendly staff. Very helpful. Car park close by with special deal on parking charges through the hotel.

Miinukset: No fridge/mini bar Sometimes you want to keep things cool. More options for breakfast. I'm gluten free. Though a member of staff did get some GF bread for me.

Plussat: Location was central and perfectly situated to those who like to eat, drink and dance.

Miinukset: I’m not a big fan of continental breakfasts, much prefer a cooked full English! A slight blemish on what is a nice hotel.

Plussat: Good location, nice bathroom, reasonably priced drinks.

Miinukset: The fact that the bar closed at 11pm on a saturday night, in a city! We'd returned to the hotel after a gig expecting to be able to have a nightcap or two before retiring - we did get one drink, then the bar closed.......it should be open til midnight, especially for guests who are staying in the hotel.

Miinukset: It was a continental breakfast, though I think it was a little lacking. I could really only have the toast. Would be good to have a cooked breakfast option

Plussat: Laadukas ja uusi hotelli. Hyvä hintalaatusuhde.

Miinukset: Ei käsisaippuaa tai käsipyyhkeitä.

Plussat: Breakfast was good, room, location & staff were excellent.

Miinukset: We ran out of toilet paper, so that could have been done beter.

Plussat: Good continental breakfast with hot toast as a bonus. Good range of fruit juices and coffees.

Plussat: Continental breakfast was good.

Miinukset: Could of offered a cooked breakfast.

Plussat: Great location, First Direct Arena just around the corner.

Miinukset: There was no TV signal in the room couldn't keep up with news and so on.

Plussat: One of the most beautiful room I've ever stayed at! Not too bigl but confortable,and with a fantastic view,in the center of Leeds

Miinukset: Nothing

Plussat: Viihtyisä huone ja hyvä sänky. Sijainti oli erinomainen.

Plussat: Very clean and comfy rooms with friendly staff always at hand

Plussat: Plenty of variety

Miinukset: nothing

Plussat: A good clean friendly business hotel that at the price is prefect for a short weekend family visit to central Leeds.

Plussat: I liked the facilities, being able to iron my shirts and clean my shoes. Breakfast was great but I would have liked some more healthy options.

Miinukset: Nothing to complain in particular. Maybe I didn't like the fact that the TV had only very few channels working. But I really didn't need the TV anyway...

Plussat: A comfortable spacious room, the bed was excellent to get a good sleep. There are a nice small gym, sauna and a steam room at the hotel. I have used it several times and it was very convenient. Tasty breakfast with a variety of healthy choices. The hotel has friendly and helpful staff. Only positive impressions! Great fair trade shower amenities deserve a special mention. Very much appreciated!

Miinukset: I guess daily cleaning could have been better, but it was just fine.

Plussat: Excellent location, very friendly and helpful staff. Room upgrade and decorated for birthday. Room very clean, modern. Lovely bar area, all staff we met were excellent. 10/10

Plussat: As a last-minute getaway for our 30th wedding anniversary, we booked a room at this hotel. On arrival, we found our room had been decorated with a banner and balloons for the event. The staff were outstandingly helpful and nothing was too much trouble. Excellent experience from start to finish. Stayed before and would happily stay here again!

Miinukset: No complaints at all

Plussat: Coffee machine in the room, huge tv, very stylish

Plussat: The location was very good . We did not have breakfast ,but we did eat and had a drink on arrival ,which was very good . The next time we use the same hotel ,we will request a shower room only . The bath and space was adequate ,but will choose a Room with a shower only ,or upgrade the room ,if it is in our budget.

Plussat: Great stay, comfy! Staff are welcoming.

Plussat: MY ROOM HAD BEEN UPDATED AND RENOVATED SO I WAS PLEASED WITH THE RESULTS THE HOTEL HAVE ON GOING RENOVATIONS AT THE MOMENT

Plussat: Location

Miinukset: Replace furniture and re decorate.

Plussat: Friendly staff. Amazing art decor bar. Everything was great.

Plussat: Loved everything the room the food and the staff where excellent.

Miinukset: The lighting in the room only because my husband is visually impaired could have been a little brighter.

Plussat: Staff were very courteous and helpful. Valet parking good, very convenient although a bit over priced. The hotel is in an ideal location. It’s a lovely traditional hotel, love the Art Deco style but it needs some updating and TLC. Breakfast was good, and the hot buffet was actually hot enough which makes a change.

Miinukset: Room needed an update, was quite tatty for the price with a small bath. Lack of toiletries and no bottled water.

Plussat: Staff were very helpful

Plussat: The lady at reception was fantastic. There was an error when the reservation was placed with booking.com, my confirmation details stated 2 adults 1 child but the hotels system had only 2 adults. She noticed my daughter and made the changes to accommodate us in a fantastic no problem was too much. Wonderful customer service.

Plussat: Pleasant staff

Miinukset: No kettle to make tea or coffee big disappointment

Plussat: Kaikesta. Aivan mahtava hotelli!

Plussat: General ambiance of the hotel.

Miinukset: Being told that the bar was shut and I couldn't order a drink even as a paying guest!

Plussat: Wonderful building, amazing value for money, superb location and the valet parking was a life saver

Miinukset: Liked everything. Will definitely stay here again!

Plussat: Beautiful building,lovely big room for a standard twin

Miinukset: Nothing that we didn’t like

Plussat: Facilities good a clean hotel with helpful staff

Plussat: Room was lovely, staff were all friendly and efficient. Good location for city centre -10 mins walk.

Plussat: All amenities very good. Staff friendly.

Miinukset: I was put out to have chosen an item from room service and be told on ordering that there is a tray charge of £3.50. There is no mention on the menu itself. And that charge as a percentage of a single item is disproportionate. To cap it all, it took 45 mins to arrive and the pepper pot was empty! Please be more forthcoming on your point of sale material. Thanks

Plussat: The hotel staff were very polite and organised, they were very helpful when we needed anything. The swimming pool is lovely, very relaxing. The hotel is quite luxurious. The hotel is in a great location for access to Leeds City.

Plussat: Everything was lovely. Receptionist Patrice was lovely when checking in :)

Plussat: Easy check in and out. Comfortable beds. Good food. Warm swimming pool. Nice helpful polite staff.

Plussat: First time at this hotel but overall first impressions lived up throughout our stay. Received the most fabulous welcome from Matt on reception, which made our stay. Rooms ready & also fabulous.

Plussat: The hotel is close to almost all touristic locations, we were able to walk everywhere during our stay. The room was comfortable and spacious.

Miinukset: Inappropriate staff behaviour in several occasions, such disgrace for a global brand. There were core quality-related issues that they horribly failed as a world-wide famous hotels chain. Our first impression of the hotel was terrible thanks to the staff member at the reception. When we entered the lobby, he said "It suddenly stinks here", and while his colleague tried to save the situation, he continued and asked whether we try to sneak some food inside. What kind of a "welcome to our facility" is that? We were utterly shocked, didn't have any food on us except having just eaten in a restaurant and coming to the hotel afterwards perhaps with a little bit of restaurant smell. He made a totally unnecessary and inappropriate scene there alongside bizarre-rude jokes, and besides, embarrassed us for nothing! Is this really your way to greet your costumers? Moreover, when I showed him my ID, so that he could check my booking, he, yet again, acted highly unprofessionally, made some uncalled jokes, even went further and asked where I was really from despite my ID. When I asked him what he meant by all these, he replied that he was just being naughty(!). This was the most unprofessional, most inappropriate, offensive behaviour I have ever experienced in a globally known hotels chain. The staff member working in the spa facility did also seem like being hired just randomly. We obviously bothered him by just being there and having him give us some towels because he was busy busy with his mobile phone. The same thing happened when we were returning the towels and leaving the spa as well. No eye contact, not a smile, busy with his phone yet again. Almost all the supposedly warm food was served cold during our dinner. When we asked for some sauces such as ketchup, we received empty bottles somehow. Again, the staff seemed highly uninterested displaying one more time lack of training in professional service and customer relations.

Plussat: Great staff, good location, clean, comfortable, rooms were a decent size and had everything you need. Great gym, swimming pool and spa. The bar served great food and decent beers. Got a complimentary late check out! Cant complain, will definitely come back next time

Miinukset: Really cant think of anything!

Plussat: Slow service miserable staff expensive parking and poor bathroom.

Plussat: Good hotel all round.

Miinukset: Nothing. Good hotel.

Plussat: Good facilities.

Miinukset: Bad nights sleep. Don’t know why ?

Plussat: Lovely hotel, nice big room, good breakfast!

Miinukset: Nothing