Thunderbird Hotels J.Pardo

huge room but very dated facilities. extremely soft mattress. no kettle or drink amenities in room.

Good breakfast and restaurant. Careful personal in the restaurant.

The same practice that I noticed in other hotels to give their customers outdated rooms firstly. This is supposedly a 5 star hotel, but our room was barely of a 3 star hotel. Also, we asked if the room was quiet, because we needed rest. They said it is quite (it was a little hesitation though). It was not. I presume they had better rooms. We usually react to this and get a good room (we paid for) by request. This time we were too beaten after a more than 20 hours trip to even consider the trouble (stayed only 2 nights). I’m writing this not for the hotel’s manager (even that I hope he/she gets it), but for other fellow travelers so they can start or continue to not accept this kind of treatment. Getting the best room for the price you paid it means respect for your customers and for your business and it should be the standard.