Pestana Palace Lisboa

Receptionist lady!

A totally stunning hotel let down by bad management and staff. Dinner service was appallingly bad. I think it took one and a half hours to get the first course on the table in a not busy restaurant on Saturday evening 24/9/19. The food is mediocre so I'd give the restaurant a miss anyway. Generally haphazard staff throughout with poor house-keeping ( the fridge was not replenished/no coffee cups replaced; no bottled water; just haphazard and careless. There is no proper service in the beautiful lounges; instead, you have to go to the bar to get a drink or any other service. Very poor indeed. Generally a badly managed hotel and not the first time I have experienced this here. I'll give it a miss in future!

Very poorly run. Looks like a hotel being run under-staffed presumably to save money and generally badly managed throughout. What a disaster for Lisbon's flagship hotel! It deserves better.

There is nothing about this hotel, that isn’t excellent. Expensive yes, but excellent.

Nothing