Selina Liverpool

The self-catering facility and affordability

I am a PG student and a very regular customer and was in Hatters on Monday night and decided to extend my stay for additional two day- 11-13th Feb 2020 and paid. I had an emergency call from my wife while ai was in the laboratory, that needed me to leave for Manchester same yesterday, 11/02/2020, I had to rush back to the hotel before the normal check in time of 2pm, to inform them I am travelling now, that my already booked dates should be shifted to Thursday, 13/02/2020 and Monday 17/02/2020,. The person at the front desk refused and only one shift was approved, so I have lost d money. This is very inconsiderate and unfair, especially for a very regular customer who usually stays all week. I need you to help resolve this.

Staffs manner

One of the toilet of an 8 person room didn’t work!

Bathroom was clean, although I did find a long black hair on the toilet seat. The bed and pillows were super comfy. Location was good.

On arrival we checked pricing as online it was much cheaper to be told in no uncertain terms that we had agreed to pay and it was headquarters that set the rates. It was cheaper to stay in the Adelphi with breakfast. The kitchen was dirty and worktops worn and broken. Although we had been told there was tea and coffee none was found and when I queried this was told it was too late to do to anything about. We also informed staff that my husband had tripped on the rugs and the open corner of the duvet and injured his hand. He was told nothing could be done unless it was online.

The room was freezing cold

Walking distance to multiple touristic locations.

I set the heat to the maximum possible the first night. The temperature was always below 7/8 degrees despite setting the heat to 5. I woke up in the middle of the night to put on my coat and slept with it. The next day I mentioned it to the person in the counter. He said he would send someone to check the heat and send an extra heat and/or blanket. I arrived later in the night. The temperature continued to be extremely low, there was no extra heat or additional blanket. Once again I had to sleep wearing my coat. I asked the person at the counter (the same of the day before) and he asked me why I didn't tell people from the staff. That was actually what I had requested from him the night before! Terrible service.