Sir Thomas Hotel

Welcoming very friendly helpful staff. Great location

Very dated room, noisy until early hours of the morning, noise coming from outside... single glazed window. Extortionate price for one night stay

Front of house staff were pleasant and it wasn't initally the hotels fault but...

At about 10:30 pm contractors started digging the road up directly outside the hotel. Went to reception to find out what was going on, initially this was going to finish soon but after about half an hour it was established that the works were continuing until 5:30am. The room was inhabitable so we moved out, asked for a refund at reception but were told only the manager could authorise that and he wasn't there, he should have been under the curcumstances. Moved out to another location. Eventually managed to get to speak to the Manager, Luke Kendall, the next day, apparently I was the 24th person he'd spoken to regarding the previous day, was promised a full refund. That hasn't happened, we had to pay for a more expensive hotel and the promise of a refund was not fulfilled. Will certainly never go back there.