Aqua Hotel Bertran Park

The staff were amazing and the pool was really nice.

You could hear people walking upstairs all the time and vomiting next door when they got back at 3am. The lunch and dinner was a game of finding something edible and after a few days you get sick of eating the same things.

Staff was very nice.

Besides the town itself, we didn’t like that the hotel had so much of a resort feel. Food wasn’t great and there weren’t many other options. The bed was very bad.

It was only one plus food was good, and restaurant was pretty clean!Even was champagne on breakfast, but we didn't even tried any other paid drinks due to principle not to pay any cent to hotel course of very bad service on reception in the moment of check in !

All the rest! WE booked for two rooms in two months earlier,not last moment, they gave us two rooms near lift, on our request to change at least one room, every day was rude answer that hotel full, can't help us. Parking which is paid option ,they found easily free spot, its only on 30 % of hotel ,and really better pay it on some wider and easy parking place then spend 30 min to park there small car! IN the room each towel was like gold, one day can be other - not. They ask you, to pay for all small bits and bobs like: each day you need to pay for towels on the beach no meter you use it or not, or you be fined; separate cost of towels if you use hotel shower; noisy in whole complex; no proper working air conditioner; beds extremely hard to sleep; rooms far from view on pictures; view from balcony from both rooms- on walls! And last day personal on reception was Shouting on us course we didn't paid three euro for two day on beach towel to change it! IT was real shame that the main manager said they don't care of bad reviews and all our thoughts of bad services! We paid for 4 days through booking.com more 1000 euro! WE ,family, really hope main office will find this comment useful, course they need change lots in service!