Crowne Plaza London - Battersea

Overall first impressions of our executive room were good. I was so excited to find a TV at the end of the bath only to find it didn't have any batteries in the remote. When I asked for some I was told the TV was broken. Very disappointing. The bathroom was lovely having a huge bath and separate shower cubicle and two hand basins. The bed was huge, although the mattress and pillows were far too soft for us. The complimentary items such as shower gel were lovely, beautiful fragrant. My husband forgot his toothbrush, we phoned reception and they arranged for a toothbrush to be sent up free of charge.

Disappointed bathroom TV did not work. Very soft mattress. River view was very limited, had to stand in the corner by the window to see it. Spa facilities although pleasant left a lot to be desired, there were no robes or bath sized towels only tiny hand towels. There was only one packet of 2 biscuits, even Travelodge provide more than that, especially with the price paid for an executive room. Breakfast was £20 a head if purchased the day you wish to have it. Can’t comment on food quality as we chose not to eat at the hotel.

Nice fresh breakfasts, a good choice from cooked foods to cereals and fruits , yoghurt and pastries and meats and cheeses to suit every nationality .

The aircon didn't work in our room so we reported it straight away, but on coming back to the hotel after being out it still hadn't been rectified. We had to repack everything as we were moved to another room , but no porter was sent to help and some things went missing. It was very stressful as it made us late for our reservation at a special restaurant that had been booked for us as a treat and we nearly lost the table. There wasn't enough staff on the reception desk to help get us a taxi and there was a queue, another guest kindly got us one of which we were very grateful. The hotel itself is lovely but I don't think I will stay here again.