Hanover Hotel Victoria

The location is good for exploring Westminster.

First we were given a key to someone else’s room. Then we were given a key to a room up 6 flights of stairs. The room itself would have been ok but there was mould on the bedroom wall, the sink and bathroom floor had cracks in them and there was no hot water to have a shower the next morning. The curtains didn’t fit properly so I was woken up by bright sunlight at 5am. Breakfast was continental and okay but we had to go over the road for that. I am disappointed in the quality of the accommodation for the price I paid. Nobody asked how our stay was when we left. If they had bothered they would have found out then. Glad we only stayed one night!

It was near to everything

It was absolutely filthy. I've travelled the world and stayed in some pretty grim places. This place beats all others for its disgustingness. Smell of raw sewage throughout, hairs in the bed, the bathroom.... I'd rather be dirty than wash in that hovel. It was purely disgusting. Carpets raised everywhere... Dangerous. None of the sockets in the room worked.

Nothing

I would like a refund EGI do for 70% of the price I paid as that is all it is worth. A sad hotel under renovation in a sad condition