The Portico Hotel - Fka Hanover Hotel Victoria

The room was ok, clean and quiet

Nobody ever came to clean up, especially to remove our food containers, had to ask for milk, sugar etc. every day. Staff was nice enough but didn’t do anything once you were in your room.

The location was nice.

Nobody called me and told me that the hotel will be changed and if I agree with that! Then the man in the reception didn't tell us what time we need to checkout. The room was dirty. And we booked a luxury room, but we got a standard room for the price of luxury!! On the floor was a dirty towel (not ours) And we booked an extra-large bed but got a regular double bed. We are very disappointed!

The size of the shower itself.

Complaint already sent, booked for Portico for birthday surprise then ended up in airways hotel having confirmed with hotel the day before that my booking was confirmed. The hotel from reception was dirty, .. I have pics for evidence on this stay! Lock did not work so had to baracade myself and the kids in overnight.

Location. Bed was ok.

The hotel reminded me of many I've stayed in in Africa. The lobby smelled. The carpets were dirty. The room was basic and the bathroom looked like a DIY home improvement project gone wrong. There was a big hole in the bathroom door that wasn't fixed.

A couple of nice staff and good breakfast, otherwise, no comment.

The price I paid for very small size of room in the basement with no view in a tiny window wasn't very reasonable. WiFi had an odd way to connect, even though it was free.

The location for to visit London!

Room very small!

Location

room was extremely small and there is no lift

We asked the staff for extra towels and they immediately brought some to our room.

One evening when we returned to the hotel we had to wait outside for 5-10 minutes to be let in to the building because there was nobody at the reception desk. Also, would have preferred to pay for the hotel online, instead of upon arrival.

Good location, clean

poor breakfast, breakfast room overcrowded

Location, room space adequate, reception staff helpful, availability of internet.

Breakfast room was overcrowded, under-equipped with a shortage of utensils and cutlery. Understaffed - guests ignored and left to fend for themselves. Very limited choice of food. Various plumbing problems in our ensuite in the two rooms we used. First one toilet ran non stop, second one shower did not drain away.