Hotel Xenia Autograph Collection

A Concierge man or Butler is very amazing person. I thank for that. But unfortunately he can’t help me.

I have allergy with carpet and ventilation in the room where directly to my head. I was forced to pay 2 nights in advance automatically. First night ,23.12 around 3:30 in the morning, I called the reception to inform about what is going on to me because I really cannot sleep to explain and asked to pay for the accommodation for just one night but the hotel said no refund was given to me. Well.. it was a Christmas Eve I don’t wanna make my trip sad but I had to move on. Because I'm so scared that my next night if I could not sleep again.  I coughed a lot, while the muscles below my heart hurt a lot. I brewed all the tea that I have in the room. Drink from 4 am to 6 am on the night of 23.12 and I checked out in the morning 24.12. I went to another hotel. Which is in the same group of this hotel, I celebrated Christmas with illness I felt very very terrible completely ill on a Christmas Day. On 24.12 I checked in another hotel. I’m glad I made a right decision. And I’m very disappointed that the reception lady didn’t care or try to help anything insisted on saying we never had anyone complain about it except you. It was very devastated it was really sad.