Park Plaza Westminster Bridge London

Provide adjoining rooms as advertised. Better guest relations assistance. The GM is totally absent and uninvolved in hotel operations. Called twice for extra towels that never came.

Not worth your money

The only thing good about this hotel for my situation was the location.

Reception at the front desk were poorely skilled. Absolutely no communication between them and the customer about how the room is/was going to be. I paid for a room which I thought I was going to receive a decent room with a view. Instead I got a dark closet room with a very small window of the inside of the building, was not worth the ridiculous price per night. I would compare my room to a youth hostel, pretty much just a place to lay my head, nothing more, nothing less.

Average

It was just average to us. Nothing impressive.

It was again, fine. Nothing terrible either.

Excellent location friendly staff

locations

Cleanliness of my room