Radisson Blu Edwardian Hampshire

Location was perfect, the room was huge and old-world stylish, however... see below...

Booked a Superior Twin room. Attempted to do online check in, was offered choice of several Superior Double rooms. Emailed, asked if it was possible to have the room I'd requested at booking, or to cancel the booking as a double room was not suitable. Got no reply. Turned up and checked in. After initially just being told "We don't have any twin rooms" and deafening silence, the guy on reception 'upgraded' us to a suite with a king sized bed and a trolley bed wheeled in. The room was big, but by the time the table had been stuffed into the corner and the trolley bed had been put directly in front of the sofa, it still felt quite cramped. A simple email reply: "We do not have any appropriate rooms, do you wish to take the double or cancel the booking at no charge" would have been much more satisfactory. If I'd paid a more moderate price, booked a lower star rated hotel, I'd have been totally satisfied, but I always hope to get what I pay for, and this was not a budget hotel at a budget cost.

Location - central proximity to Tube & restaurants

I travel frequently and spend a great deal of time in hotels globally. Radisson Blu is not 5 star and shouldn’t be classified as such. I’d like to speak with an agent regarding this trip

Excellent location. Very quiet for the activity outside. Staff very courteous and professional.

Rooms a little dated.

Sliding door to closet broken. Bed lumpy and very uncomfortable. Bathroom lacking for a lack of a better word.

Room was very quiet, despite overlooking Leicester Square. Fabulous location - very central

Bed was too small - needed to be longer & wider!

excellent staff, very keen to please

building work very noisy, breakfast expensive

Location was excellent

Rooms were not up to usual Radisson standards, Rooms were very small, bed was too short for tall people.