Thistle Trafalgar Leicester Square

Would not stay there again. When checked in said not paid for breakfast, which had done on line. Purchased four. When went to breakfast was told only paid for three. Used iron, stopped working half way through and plug sockets did not work. Ordered deluxe room (family room) did not put extra bed in it. Informed at reception of concerns and sorted out.

Staff were friendly, but at 4am fire alarm went off for a few minutes, as someone used hair dryer!!! Need to get electrics sorted. If book a family room need to make sure has extra bed or bed sofa.

The staff were very friendly

The air conditioning was broken and it took three phone calls over the space of an hour and a half to be informed. And then another hour with two phone calls to get a fan sent up to the room