The Westin Los Angeles Airport

The lobby is nice The room I could have rented a motel 6 I was not impressed with the room It seemed old No fridge no microwave I would have had a nicer room at motel 6

Beds were very comfortable. Spent many hours in the lobby restaurant, food was good, portions were good. We arrived for check-in at 11am; the rooms were not ready upon check-in, which is understandable due to our early arrival. However, the first room was not available until 3pm and the second room for our group was not made available until after 10pm. That is ridiculous. The duty manager would only say that they were at capacity and working to get rooms cleaned as quickly as possible. Really? 10 hours? Unacceptable.

Staff was friendly Too noisy, you could hear every car passing by as well as every take off and landing at LAX Not to mention Union protest with load speakers starting at 7:00 AM every 3 morning for an hour right outside of our window making it impossible to sleep pass 7:00 AM and when we complained, we got offered $50 food and beverage comp and that wasn't enough for one breakfast meal! Also, $30.00 + tax for parking and $11.95 a day for in room wifi Personly, We felt like being nickel and dined for everything. not planing to stay there next time. You are better off paying a little more and staying in the city.

Lobby was beautiful. Great service I didn't like waking up to bed bugs bites!!!!! Please beware. Ruined my entire stay!

Close to LAX. Thin walls, bar close by was loud airport was loud. It took 45 mins for a shuttle driver to arrive at the airport. Due for a renovation, room is rundown. Nickel and dime for anything.

Hotel was very pet friendly. I did not like being awakened to mega phones at 6:30 am. The airplanes weren't making noise as loud as yhose protesters and their megaphones. I also didn't like waiting in line for 20 minutes to checkout. They should have a express line for that.

What I did appreciate was a customer rep named Sharon, she helped my wife get another room setup for my family. Lisa the front desk was also very helpful and nice! My first morning there, was woken up by the housecleaning staff about coffee at 7 am in the morning and shortly thereafter there was a protest for an 1 hour. Vacation didn't start out too well. Went for drinks the night prior and the waitress forgot about us. My wife went up to the bartender and ordered our second round of drinks for us. I am not sure why the hotel has 4 stars. I have been to the other hotels down the street and service in the bar area is way better and no one knocks on your hotel door at 7 am to give you coffee packets, mind you I had a "DO NOT DISTURB" sign put out so we wouldn't be bothered. Apparently housekeeping didn't care and I am sure the protest that was held Saturday morning woke everyone up since they used a bullhorn so that they may be heard. Last but not least, parking rates are ridiculous 28 a night for self parking enough said.

Leaving MOLD ,BATHROOM, WINDOW MOLD, MINI FRIDGE, OLD ICECREAM IN THE MINIFRIDGE,FACECLOTH USED ONTOP OF SHOWERRACK. THIS PLEASE STINKS. Biggs in tub.

The hotel room was really nice. Rooms were nice, beds were comfortable, and the room was clean. The pool facilities were good as well. I was blindsided by a $28 parking fee. And that's the hotel guest price. I though this it was ridiculous to charge 30% of the price of the room just for self parking in a parking garage. I could have stayed in a nicer hotel once you ad that price into it. Also had to pay extra for wifi in the room, and the room had no fridge. This room would be best for someone who needs to stay the night before going to the airport, but if your trying to visit LA, stay away from the hotels in this area.

Location Hotel didn't clean my room one night out of three and denuded acces to the room to my daughter( check out confusion) very poor coordination among the stuff

Open arrival, the room was dirty, as in there were used, makeup smeared sheets on the floor and one bed was stripped to the sheet and all wrinkled. Someone had stuffed toilet paper in the peephole to keep anyone outside from seeing the light inside. There was a strange white stain on the desk, and there were greasy handprints on the desk and the chair. The desk suggested we wait while the staff cleaned the room, and then it took 30 minutes before we were shown to another room. After that, it was a bit more pleasant, but it was a royal pain and the staff were sloppy and lackluster in addressing the issue. The guy who showed us to the new room reeked of cigar smoke and never apologized. He was totally disinterested and had no hotel name tag and looked like he just walked in off the street.

Checking in Karina was exceptional, friendly, helpful, courteous, efficient, really made me feel welcome. Always like the Heavenly Bed. Shower was cold three days in a row, called for room service in evening to get ice and pitcher of water, they never showed up. Called front desk for room service order on Thursday the 4th around 9PM Carissa (sp?) was extremely rude, put me on hold without telling me and then proceeded to hang up. When I called back it took many rings and then she picked up and was rude again. That's enough of that condescending you know what's BS for me. I will be staying in LA for 5-6 nights per week from now until March (close to 100 nights) as well as being responsible for referring many more nights through our company none of which will be in the Westin Hotel.

Valet parking staff was very courteous and helpful. Upon arrival we found the hotel under renovation. It seems that the work was being done to the front entrance of the hotel, however, there were no signs directing guests. It was very hard to figure out how to get in. It was a 'Hot Mess'.

I thought being the Westin that we could expect a nice room but this stay was a disappointment. I know being by an airport the location might not be nice but this location is actually more Inglewood and not Los Angeles. The room was dirty and there was hair on the floor and in vanity. It looked like it hadn't even been cleaned.