Embassy Suites by Hilton Lubbock

comfortable bed. Breakfast great. Evening staff great!

We are on the main floor. Room upstairs seem to be having a party. Stomping until 3am. Maintenance did call them to quite down but only helped for about 20 minutes then back to stomping :( . Bathtub water would not go down fast enough while showering. When I checked out front desk clerk said she would give me some bonus rewards for unpleasant night. Never received anything. Paid to much to not have a nights rest. Slept 3 hours :( :( :(

The staff was very friendly.

The hotel is really outdated. There was a muggy feeling and my rooms decor was also run down. We tried to open our balcony to find a family of pigeons living on our balcony, which was ok but also unappealing. I was expecting more and was very disappointed. I will not give a bad review on social media because of the staff, but I will not come back. I don’t mind spending a little more of my hard earned money on a nice weekend getaway but it hurts when it doesn’t even meet minimal standards. I also got the romance package to surprise my spouse and it was also very disappointing. Ordered room service and took about an hour and a half to get our burger and once received the fries were cold. Seriously I’m not complaining because I’m never satisfied I was just really dissatisfied.