Hotel Royal Macau

Overall attitude and professionalism of Filipino staff all sections was excellent. They were coping with vast numbers of Chinese with the extra problems of the virus just starting. Our queries for Wifi and room items were dealt with quickly.

Reception procedures prolonged due to CNY and mainland Chinese in great numbers.

Enormous, very comfy bed. Spotless marble bathroom. Liked chaise longue, stylish new desk chair, desk lamp and free safe for valuables in bedroom. Good variety at breakfast. For us, the location was excellent as we could walk to all the interesting and historic sites in the city. We also enjoyed the evening Happy Hour snack and drink in the Lobby Lounge.

Only two staff at Reception when we arrived and quite a long queue waiting to check in.

Very convenient location. The furniture needed some updating, so did the TV set. Excellent service at the in-house Fado restaurant. There was discount for hotel guests.

Rooms and buffet breakfast. Staff at the front were helpful.

Location. It was not near any shopping or shows. We had a situation where we wanted to cancel, but couldn't without a 50% cancellation. Provolone was willing, but the hotel was not.